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Forum|Forum|5 years ago
January 4, 2021
1 reply
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[Branched and moved to new discussion.]

Hi Tomas,

I'm facing the same issue with Dreamweaver (see below). How did you solve the problem? What do you mean with "regular update from Adobe Creative Cloud"? Thanks a lot for you help!

Thomas

Performance

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Correct answer Тhomas

Unfortunately, still not working and have the same window. I'll chat with an agent tomorrow. Anyway, thank you for helping!

It was a issue with my disk name that contained a special character… I renamed it and Dreamweaver is working again! Thanks to Adobe's agent who helped.

Nancy OShea

Community Expert

Hello @Тhomas

I doubt anyone is reading this discussion from last year.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Post back if you still need help.

Nancy O'Shea— Product User & Community Expert

ТhomasAuthor

Inspiring

Hi Nancy,

Thanks for your answer. I did follow your steps but Dw still crashing. Here are some things I've already done:

I've uninstalled only Dw and all CC apps
Reinstalled only Dw and all the apps
Used Adobe Cleaner tool
Changed my Mac language to others regions and country (I'm French)
Created a new user to test
Reset my whole Mac installation on last Big Sur version (11.1)

…with no luck. I've no more idea but I really need Dreamweaver right now.

ТhomasAuthor

Inspiring

[To avoid further confusion, moderator branched and merged with other post on same topic.]

Same for me! Neither Adobe Cleaner tool nor resetting Dreamweaver preferences worked for me… I also tried uninstall and change my Mac language but it did'nt help.
Any help? Can't use Dw anymore…

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