Problems with site cache in Dreamweaver CC 2017

[Haroldntx]

Just upgraded and have an issue with the site cache. I routinely go in and recreate the site cache when making a large number of edits to a site. But for example, I have a number of real estate sites. I can recreate the site cache, then go in and remove a particular listing in acreage, homes, live water and save these files. Now all that's left is the listing itself. If I go in to delete that, it warns me that this file is referenced in "acreage, homes, live water". Then I go back in, Site-Advanced-Recreate Site Cache, attempt to delete the listing, and this time it correctly asks me if I want to delete it without any other warnings.

Or, if I save a bunch of images into a working folder, add them to a variety of files, and then move the images to their final location, not all of the dependent files get updated unless I manually recreate the cache prior. This is not helpful.

I've deleted the WinFileCache-XXXXXXXX.dat but no good. It seems every time I want to delete a file that used to be referenced or move a file to a different location, unless I recreate the site cache each time before I do this, all the necessary files don't get updated and I have dead links.

I've tried disabling the site cache and it does ask me if I want to scan the site when I make a change but not sure yet if this holds effect throughout a long editing session. I'm concerned after spending an hour updating hundreds of photos and a dozen pages that if I forget, when I move my files not all of the dependents will update and I'll be left with hours of work cleaning up the resultant dead links.

[Preran]

Hi Harold,

If you are still facing this issue, send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

[Haroldntx]

Sent you a PM ... no reply yet. I created a shortcut key CTRL-SHIFT-Q to force it to recreate the cache but the other day, I forgot to do this before copying a few dozen images to their final destination folder and no links updated. So I had to go find the images, copy them back to where they were, recreate the site cache, copy them back to their final destination and Yes to the Dreamweaver prompt to update the dependent files. This doesn't aid my workflow.

[Haroldntx]

Also, just an update. I tried to disable the site cache to look at the behavior. If I try to move a file it asks me if I want to scan the site, and I say yes, it then notifies me of dependent files. But if I open a site and try to delete that same file, it asks me if I want to delete it, no warnings about dependencies. I have to do the same thing as above only this time, I have to do CTRL-F8 continually to do a site-wide link check.

[Preran · Accepted solution]

To be sure, we haven't heard many users with this issue. Use User Voice to submit your feedback to the team directly.

Adobe Dreamweaver CC: Feature Ideas

Thanks,

Preran

[Patti G611]

Help!

To be clear, I am having a problem that sounds much like Haroldntx. I develop and administer Training and HR websites on my companies Intranet, and have done this for the last 12 years. I have creative cloud, so I get the updates routinely. The problem is, I have noticed in the last one to two months after the Dreamweaver updates, the content does not always refresh on the end user browsers. I get complaints! Some use IE and others use Chrome.

Here's the situation. The training materials consist of PDFs for guides, and Storyline 2 files (story.html or story_html5.html) for eLearning courses. I work in the corporate office and support all of operations around the US... so keeping our compliance training files updated frequently is critical to our operations. After we have updated and published the training content which is versioned, it does not appear when the user clicks on it, nor when they press F5, or Ctrl F5, nor when they clear the browser cache in some cases. IE seems to clear its cache better than Chrome... BUT... this is a problem. We update the document a lot, and it is absolutely ridiculous to have learners/ users clear their every time we update training files that need. 

This problem is new as it has never happened before. Pressing F5 has always worked, but now it does not.

What is new, is using Dreamweaver 2017.

I had our IT Technical Support Pros look at the problem yesterday, and they tried a number of things, including the complete removal of the files, both the new and old files. Even after moving the files out of the folders, the link pulled up the old file again. At that point, they said it is not the browser cache. They tested everything on their end.

I need to know how Dreamweaver is is handling the cache... and I need to know how to fix this ASAP.

Help is appreciated!

[Jon Fritz]

https://forums.adobe.com/people/Patti+G611  wrote

I had our IT Technical Support Pros look at the problem yesterday, and they tried a number of things, including the complete removal of the files, both the new and old files. Even after moving the files out of the folders, the link pulled up the old file again. At that point, they said it is not the browser cache. They tested everything on their end.

I need to know how Dreamweaver is is handling the cache... and I need to know how to fix this ASAP.

What you describe above is a word-for-word description of "a browser cache issue": the files have been removed from the server, yet the browser is still reading them from its previously downloaded cache file, so when the user goes to the file, it appears (even though it's not "on the server" anymore). A second, less likely possibility would be a "server caching issue" where your server is holding onto old files and giving them to users when requested, even after modification.

The "Site Cache" file being described in this post is a file DW uses internally, within the program itself, to understand when and where modifications have been made to a Defined Site. It is not uploaded to your server, or attached in any way to your server's copy of the site files. It can't be accessed by your website's viewers or affect anything they see online.

Does any combination of time or button presses make the correct file appear on any of your user's browsers?

[Patti G611]

Thanks for your response.

Yes, we tried F5, Ctrl F5, and clearing the cache in Internet Explorer which worked, but clearing the cache did not work in Chrome. This is perplexing because it just started a month or so ago.

F5 has always refreshed the screen until now. I am fairly savvy, but I am at a loss on this. I have read today that Dreamweaver has a cache... I am just trying to rule that out before escalating this higher. I just don't want our end users getting frustrated with technical issues when simply trying to open a document or launch a course.

Any insights is definitely appreciated.  

[pziecina]

A number of months ago the way the cache works in Chrome was changes, and how one clears it.

Chrome now holds the most used data within the cache with a higher priority than less used items. When you clear the cache it also now does so incrementally, meaning it only clears a portion of the cache with the lower priority data being removed first.

Unfortunatly, this means multiple site cache deletes must be carried out in order to clear higher priority data. I think the logic behing Chrome doing this was to enable partial clearance of the cache, but retain the most commonly used data within the cache.

[Patti G611]

Thank you for this information.

This definitely looks promising. I appreciate being pointed the right direction.

[Jon Fritz]

You can rule out DW's Program Cache, it has nothing to do with browser or server caching in any way, and what you've got is some fairly sticky browser caching, which Chrome is well known for.

There are "Cache Killer" add-ons for Chrome that will stop the program from holding onto information. Since it sounds like you may be working in a closed ecosystem, it may be worthwhile for your IT guys to find one they like and mandate the addition of the extension for any Chrome users.

[Patti G611]

Thank you very much.

I will contact our IT folks and alert them to Chrome's cache issues. I'll also request they research tools to prevent the Chrome cache from putting roadblocks in front of our learners.

Glad to hear this is not a Dreamweaver issue.

Thanks again.  

[mcjack]

To Preran: This is bad. DW 2017 Mac took over 45 minutes for "Updating the site cache" when I switched sites. Not workable. Site has over 5k pages. Another much smaller site took 3 minutes for 115 pages.

What do we do?

[mexicomapmaker]

I have the same problem. DW has always been good, but this is a step backward. Hope you find a resolution to post.

[Rodrigo G]

Resolved!! Windows 10

when you have an image that doesn’t refresh after an edition..

Only rename or delete the cache folder at

Users-UserName-AppData-Roaming-Adobe-Dreamweaver CC 2018-en_US(or the language configured folder)-Configuration-Cef

at this route only rename the folder cache or delete it.