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Remote Server Connection - FTP Error - cannnot connect to httpdocs folder only

New Here ,
Aug 11, 2018

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I'm getting the following error when trying to connect to remote server to sync my website. Using SFTP protocol on port 22 and this has worked fine for years.

An FTP error has occurred - cannot open server folder /httpdocs/. Access denied. The file may not exist, or their could be a permission problem.

Using latest dreamweaver (as of 8-10-2018) version. I've replicated this error on two separate computers that were on different networks (with different isps) and it is the same so i'm pretty sure its not a firewall issue. I can connect just fine (using sftp) to the server with filezilla and see all folders so this does appear to be a dreamweaver issue. When i connect with dreamweaver the httpdocs folder is invisible when connecting to  root "/" and gives the above error when connecting directly to the httpdocs folder. Anyone have this problem before?

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Correct answer by B i r n o u | Adobe Community Professional

duggied  a écrit

I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs).

well as you can see on this screen grab, DW's FTP on left side and Plesk File Manager on right side, can see the same tree, whatever  group they belong to !

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Remote Server Connection - FTP Error - cannnot connect to httpdocs folder only

New Here ,
Aug 11, 2018

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I'm getting the following error when trying to connect to remote server to sync my website. Using SFTP protocol on port 22 and this has worked fine for years.

An FTP error has occurred - cannot open server folder /httpdocs/. Access denied. The file may not exist, or their could be a permission problem.

Using latest dreamweaver (as of 8-10-2018) version. I've replicated this error on two separate computers that were on different networks (with different isps) and it is the same so i'm pretty sure its not a firewall issue. I can connect just fine (using sftp) to the server with filezilla and see all folders so this does appear to be a dreamweaver issue. When i connect with dreamweaver the httpdocs folder is invisible when connecting to  root "/" and gives the above error when connecting directly to the httpdocs folder. Anyone have this problem before?

Adobe Community Professional
Correct answer by B i r n o u | Adobe Community Professional

duggied  a écrit

I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs).

well as you can see on this screen grab, DW's FTP on left side and Plesk File Manager on right side, can see the same tree, whatever  group they belong to !

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Dreamweaver FTP

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Aug 11, 2018 0
Adobe Community Professional ,
Aug 11, 2018

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Try Restore Preferences.  

Unusual behavior in Dreamweaver? Try restoring preferences.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 11, 2018 0
New Here ,
Aug 11, 2018

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Tried this and no luck. Got the same error. Thanks for responding!

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Aug 11, 2018 0
Adobe Community Professional ,
Aug 11, 2018

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Maybe your site definition has become corrupted.  Try creating a new one.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 11, 2018 0
New Here ,
Aug 11, 2018

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I actually just created the site definition yesterday after installing dreamweaver for the first time on this computer. I did this to see if it was a firewall issue when i got the error initially at my work computer. So this same error popped up on a new dreamweaver install on a different network with different isp.

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Aug 11, 2018 0
Adobe Community Professional ,
Aug 11, 2018

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If it worked before and suddenly stopped, maybe somethinig has changed at the server level.  Have you contacted your web host?

Are you using the latesr version of DW 2018.2?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Aug 12, 2018

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They told me nothing has changed. They also said because i could connect just fine with filezilla ftp client (and they could too) it must be software related.

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Aug 12, 2018 0
Adobe Community Professional ,
Aug 12, 2018

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Have you tried the new beta version? You can install it next to the version that you have now, you cannot run both at the same time.

Adobe Prerelease


Ben

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Aug 12, 2018 0
New Here ,
Aug 12, 2018

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I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs). When attempting to login to httpdocs i consistently get the error i posted at beginning of thread.

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New Here ,
Aug 12, 2018

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I am downloading this and will try it out. Thanks for suggesting.

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New Here ,
Aug 12, 2018

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I tried the Beta version you linked to. Same error.

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Adobe Community Professional ,
Aug 12, 2018

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duggied  a écrit

I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs).

well as you can see on this screen grab, DW's FTP on left side and Plesk File Manager on right side, can see the same tree, whatever  group they belong to !

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Aug 12, 2018 0
Adobe Community Professional ,
Aug 12, 2018

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sorry I had trouble to post the capture, so here it is

08.12.2018-20.02.43

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Aug 12, 2018 0
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New Here ,
Aug 12, 2018

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Ok, thanks for posting. So it seems as if its a dw issue and not any settings on my plesk. I plug in the same ip, credentials and port on filezilla and it sees everything just fine. Not sure why DW isnt seeing all the files on server? This is weird.

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