Remote Server Connection - FTP Error - cannnot connect to httpdocs folder only

Question

I'm getting the following error when trying to connect to remote server to sync my website. Using SFTP protocol on port 22 and this has worked fine for years.

An FTP error has occurred - cannot open server folder /httpdocs/. Access denied. The file may not exist, or their could be a permission problem.

Using latest dreamweaver (as of 8-10-2018) version. I've replicated this error on two separate computers that were on different networks (with different isps) and it is the same so i'm pretty sure its not a firewall issue. I can connect just fine (using sftp) to the server with filezilla and see all folders so this does appear to be a dreamweaver issue. When i connect with dreamweaver the httpdocs folder is invisible when connecting to root "/" and gives the above error when connecting directly to the httpdocs folder. Anyone have this problem before?

B i r n o u · Accepted Answer

I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs). When attempting to login to httpdocs i consistently get the error i posted at beginning of thread.

duggied a écrit
I have noticed in my plesk panel in the file manager that the httpdocs folder as well as a few others are members of the "psaserv" and "psacln" groups instead of "root". They also have different permissions. Dreamweaver seems to be able to see only the folders with the group name "root" but it cannot see the other folders (when i login to the root directory instead of httpdocs).

well as you can see on this screen grab, DW's FTP on left side and Plesk File Manager on right side, can see the same tree, whatever group they belong to !

Nancy OShea · Answer

Try Restore Preferences. Unusual behavior in Dreamweaver? Try restoring preferences.

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