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lnayalCorrect answer
Participating Frequently
Nov 17, 2016 9:44 AM UTC

Me too. it doesn't get any further than "Hi! Welcome to extract. Loading..."


Hello Evocrim,

Can you please try below steps and checkPlease try following steps

1. Go to DW menu Help > signout(xxx@adobe.com)

2. Quit Dreamweaver

3. Launch Dreamweaver after a pause of 1-2 mins

4. sign in again and check Extract panel

5. Open any html page

Let us know if this worked for you.

thanks,

Lalita

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49 replies

evocrim
Known Participant
Nov 17, 2016 10:49 AM UTC

Nope, nothing. I give in. Sigh.

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prasuns9660845
Participant
Jul 29, 2016 4:29 AM UTC

Getting below error on trying to open extract

Plz help

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Preran
Preran
Legend
Jul 29, 2016 1:37 PM UTC

Can you try the solution in these forum posts?

Dreamweaver CS5 Fatal Error XML Parsing

xml parsing fatal error

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Melissa_Sunshine29
Participant
Dec 12, 2018 3:49 PM UTC

Hello, I'm not exactly sure what to do, I want to use the Extract feature in Dreamweaver but I can't..I keep seeing "Hi! Welcome to Extract.Loading" .. Adobe was purchased through my work place...I do not use the cloud to sign in.. What can I do to use this feature? Thanks

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reubens25031175
Participant
May 23, 2016 9:03 AM UTC

There is an option called sync settings on the top right > Sync Now. I think that might help

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willemplaisier
Participant
Feb 1, 2016 11:46 AM UTC

Same here.

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lnayal
Participating Frequently
Feb 1, 2016 12:29 PM UTC

Hi DesignEffects,

Can you check if sync settings are working fine for you? If not, then please try following steps

1. Go to DW menu Help > signout(xxx@adobe.com)

2. Quit Dreamweaver

3. Launch Dreamweaver after a pause of 1 min

4. sign in again and check Extract panel

Let us know if this worked for you.

thanks,

Lalita

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willemplaisier
Participant
Feb 1, 2016 12:38 PM UTC

Hi Inayal,

I saw this advice already on this topic so I tried that first. Sorry, no effect.

When I open DW I can see a few seconds the 'extract icon ' (the layers with the arrow up) but this disappears and the extract box remains empty. No navigation or so available...

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kylet99185175
Participant
Jan 22, 2016 8:38 PM UTC

This is how my Extract panel looks like. There doesn't seem to be any options at all! As you can see, I do have an HTML page open.

I am running CC on a PC.

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    carsco2021
    Participant
    Aug 28, 2015 8:08 PM UTC

    I'm having the same problem with the Extract screen completely grayed out. Nothing. I tried loggin in, quitting DW and then logging back in with no luck. Attached is a screen shot of the Extract panel and preferences. Any suggestions?

    Thanks.

    Joe

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    Preran
    Preran
    Legend
    Aug 31, 2015 3:22 PM UTC

    For all the people here that are having this issue, send us your Adobe ID, location, and phone#. We will get in touch with you for investigation. To send your message, click my picture, and use the Message button.

    Thanks,

    Preran

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    jessicak1965
    jessicak1965
    Participant
    Nov 16, 2015 8:26 PM UTC

    I am just now checking out Dreamweaver, after not using it for a long time, and while I love the extract feature, or at least the thought of it, I am having the same issue as the above. Please Help

    Sincerely,

    Jessica

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    sarnajo
    Participating Frequently
    Feb 18, 2015 6:00 AM UTC

    I am having the same problem. I downloaded version 6 and signed out and back in, as well as restarted. The extract panel is still not working. What else can I do?

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      sarnajo
      Participating Frequently
      Feb 18, 2015 6:02 AM UTC

      It's also asking me to license my software, but I am a CC member and am signed in.

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      lnayal
      Participating Frequently
      Feb 18, 2015 6:17 AM UTC

      Hi Sarah,

      Which version of DW you have installed? Can you check in DW Help menu if you are signed in?

      If it asks you to sign in, this means you are not signed in.

      Share your OS details as well and snapshot of the issue.

      thanks,

      Lalita

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      lnayal
      Participating Frequently
      Feb 17, 2015 5:05 AM UTC

      Please try following steps

      1. Go to DW menu Help > signout(xxx@adobe.com)

      2. Quit Dreamweaver

      3. Launch Dreamweaver after a pause of 1 min

      4. sign in again and check Extract panel

      Let us know if this worked for you.

      thanks,

      Lalita

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        Cliffpq1
        Cliffpq1
        Participating Frequently
        Feb 17, 2015 4:56 PM UTC

        Lalita,

        I have the same problem, the Extract panel is grayed-out, and what you suggested didn't work.

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          lnayal
          Participating Frequently
          Feb 18, 2015 6:13 AM UTC

          Hi Cliff,

          Can you share a snapshot of same? Also the version of DW you have? Extract panel will be grayed-out if there is no html page is open.

          If that is not the case then let us have a look on your machine.

          Please share your phone number and suitable time to connect over lnayalatadobedotcom

          Thanks,

          Lalita

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