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Support?

New Here ,
Jun 24, 2024 Jun 24, 2024

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We spend > $30K on licenses annually. Adobe is a 230 BIllion dollar company. Support is unable to answer simple questions. Agents keep forwarding to other agents. Calls get hung up after 15 minutes on hold. 

Can someone from Adobe please reach out. Thanks.

 

 

TOPICS
Admin console , Education , Manage account

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi there, 

 

Sorry to hear that you are having trouble getting help, could you please share some more details of the issue you are facing so that we can assist you better. 


^BS

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New Here ,
Jun 25, 2024 Jun 25, 2024

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We are getting the same thing. Trying to get support for the Unified Installer for Acrobat and support either doesnt want to talk to us, or just terminates the conversation.

 

Searching the community threads as support is a poor execuse of a support portal, especially when there is quite a number of posts with the same issue (or similar) and no response from the company or any "experts". If there is a response it's "your in the wrong location" and search the community.

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New Here ,
Jun 25, 2024 Jun 25, 2024

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A user - who is also part of our team license (60+ Adobe CC licenses) - purchased an additional annual license to Substance 3D Texturing  ($238.02), but does not have access to it. not do I see it in my admin portal under that user. 

 

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