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creativehulk
New Participant
April 27, 2018
Answered

Can't install 3rd party extension - 501 error

  • April 27, 2018
  • 2 replies
  • 8395 views

I'm trying to install a 3rd party extension, MagicPicker6.zxp, for Photoshop CC 2017 on my Mac OS 10.12.5. I followed this command line instructions: Install add-ons and extensions for Adobe apps

Adobe's error code page said my -501 error means "Installation failed, could not update database. Solution: Contact the Adobe Exchange Online Forum for assistance.

How can I install this extension?

This topic has been closed for replies.
Correct answer Jonathan Ferman

Hi Robert,

This extension is not from Adobe Exchange. You should:

1. Install Anastasiy's Extension Manager for Adobe platform , then see if it will instal with that utility.

2. If the above does not work contact Anastasiy, who is the develop of this product.

I've contacted Anastasiy requesting that he put his products on Adobe Exchange.

Jonathan

2 replies

Jonathan Ferman
Community Manager
Jonathan FermanCommunity ManagerCorrect answer
Community Manager
April 27, 2018

Hi Robert,

This extension is not from Adobe Exchange. You should:

1. Install Anastasiy's Extension Manager for Adobe platform , then see if it will instal with that utility.

2. If the above does not work contact Anastasiy, who is the develop of this product.

I've contacted Anastasiy requesting that he put his products on Adobe Exchange.

Jonathan

B
bentjes58173679
New Participant
October 30, 2018

This only works if the program is already installed

Not during intslling

ALsp
ALsp
Brainiac
April 27, 2018

Adobe, certainly not the Exchange staff, will likely be unable to help you. Try contacting the extension's developer and see if he or she has a solution. The best course of action would be to install a third-party extension manager and install the plug-in yourself. Perhaps Adobe will come to its senses and re-release a working Extension Manager.

Jonathan Ferman
Community Manager
Jonathan FermanCommunity Manager
Community Manager
April 27, 2018

Hi Al,

Thanks for the helpful comments, we offer telephone and email support for Adobe Exchange, but as I'm sure you checked, this product is not on Adobe Exchange so I have suggested the best path forward.

ALsp
ALsp
Brainiac
April 28, 2018

https://forums.adobe.com/people/Jonathan+Ferman  wrote

Hi Al,

Thanks for the helpful comments, we offer telephone and email support for Adobe Exchange, but as I'm sure you checked, this product is not on Adobe Exchange so I have suggested the best path forward.

I've tried it. Doesn't seem to work, Jonathan. As you know, we have put a couple of extensions on the Exchange. The results have been spotty. Very few sales. Installation often does not work. This is what we've found, unfortunately, to be true with a lot of extensions. The solution is simple. Offer an Extension Manager. It's not rocket science.

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