How do I delete a retracted extension?

[danf54117184]

I have an extension that I uploaded a while ago, but have since retracted. I'm now ready to upload the new version, but I can because the package name is taken by the old version. If I navigate to the old version (by going to My Products, and ticking the "show retracted" box), and then click on the old version, this is all I see:

As you can see, there's no delete button along the top, like there is for a draft. Does this mean that extensions that have already been published can't be deleted? How can I completely delete this old version?

Thanks

[Jonathan Ferman]

Hi Dan,

Can you tell me your publisher name and the retracted product name and I will look into it for you.

Thanks,

Jonathan

[danf54117184]

Sure. Publisher name is The Diner Music, and there are two retracted extensions. One is called The Diner, the other is The Diner: Music Search, which has the bundle id com.thedinermusic.thediner (which is what I would like to reuse to upload the new one).

[rfatima]

Hi Dan,

We need your confirmation, should we move ahead to delete Diner:Music search or The Diner one?

Rabab

Adobe Addon Vetting/Support

[danf54117184]

Please just remove "The Diner" for now. I was able to upload the new project to The Diner: Music Search, so that's the one I am currently working with.

Thanks.

[rfatima]

The Diner: Music Search live at Creative add-on page.

[danf54117184]

Hi rfatima,

I'm a bit confused. I just did a test install of The Diner: Music Search (directly from this link: https://creative.adobe.com/addons/patches/35897#.WRN95lMrJ24 ), with a completely fresh install of Adobe Creative Cloud and Premiere on my computer. I got a popup saying that "The Diner has been installed", and I don't see the addon in my extensions folder, or in Premiere.

When I go to my "Home" tab in Creative Cloud, it shows:

That should say, "You installed the Add-on The Diner: Music Search", not "The Diner". Furthermore, if I click on the blue link, "The Diner" as shown above, it brings me to the page for the OLD retracted extension:

https://creative.adobe.com/addons/patches/28687?feature_set=ikyosatrqd&mv=product&mv2=accc&code=eyJ4...

Notice the version number and the publish date (May, 2016). That's the extension that was retracted, and the one I wanted removed from our account.

So my two questions are:

1. Why isn't the extension installing properly? Perhaps it's my computer. Could anyone else test it for me?

2. Why is it saying "You installed the Add-on The Diner", and linked to the old, retracted version of the app?

Thanks,

Dan

[rfatima]

Hi Dan,

We are looking into this, will get back soon.

Thanks,

Rabab

[rfatima]

Hi Dan,

We tried installing the same, we got no such error. Can you check again once?

Thanks,

Rabab

[danf54117184]

Rabab,

I'm sorry I never responded to this. Things seemed to have fixed themselves. After I created this post, I tried downloading other extensions and they weren't installing either (tested on multiple accounts, computers, and networks, all with the same problem). When I came in a few days later, everything started working again.

[rfatima]

Hi Dan,

Glad to hear that everything working fine now, let us know at asupport@adobe.com if you further face any installation issue.

Thanks,

Rabab