Impossible to download extensions "400 Bad Request" error

[erinferinferinf]

If you're having this problem, where even free downloads from the Exchange don't seem to load, please let us know here.

Edited, as these steps haven't helped: The current fix is to try deleting all adobe.com cookies from your browser. Check out this page, in the subsection "Delete cookies from a site" for Chrome.

You may also try using different browsers or "incognito" mode. 

If these steps don't help, try logging out of the Creative Cloud desktop app. You may also try updating, and/or uninstalling and reinstalling the Creative Cloud Desktop app.

Let me know in this thread and via this survey if none of these steps help. It's helpful to know which extensions you tried and what browser you're using.

[erinferinferinf]

If this is a cookies issue, it's the same as this (internal to Adobe) bug: XCHG-1837 The fix is scheduled for a sprint that ends on Dec 22nd. I've asked for an update as this continues to cause problems.

If you delete cookies and still can't download from the Exchange, please let me know.

[jlbonin7]

Done that (deleting all cookies). Unfortunately, same result. Clicking on the FREE button doees nothing. On all Mac browsers I have.

[julia santos]

Hey i did all the steps in Chrome and Safari five times! It didnt work! For what i saw this is a problem going on for months now. I really need to able to download Bodymoving for a project! I must say a pay a lot in Brazil to have the creative cloud, which is a priviliege here inn South America. It makes me really dissapointed that the problem its taking so lonng to be resolved even after a lot oof compplains.

Ps. I called my friends so they could try and it didnt work as well.

Thanks for listening! I hope its fixed soon. 

[Roooodboy]

It still doesn't working. I've tried everything, don't know what to do...

[sebastianschuster]

First of all, thank you for looking into this.

I'll try this soon. Unfortunately I dont expect it to work, because i dont think it can be a cookie issue.
I've tried this with 3 different browsers, 2 of which were freshly installed and could not have had any adobe cookies yet.

[erinferinferinf]

Hi @sebastianschuster,

I was able to download Bodymovin just now, but I had to click on a new End User License Agreement first:

After clicking "Accept" I get prompted with a blue banner to install using the Cretive Cloud Desktop app.

I'm pretty sure you're unable to install because the EULA dialog isn't displaying properly. Maybe it's a pop-up blocking thing?

 I'll ask the web team and see if there's a workaround.

Here's the blue-banner Creative Cloud Desktop app prompt:

[julia santos]

Hey, i click accept and the blue banner does not appear for me! I tried in safari also and it does nnot appear for me. What do i do?

[erinferinferinf]

Do you see the extension in your "My Exchange" tab? If so, there's an "Installation Help" link in the middle of each one:

That link will take you to the alternate download instructions: https://exchange.adobe.com/creativecloud/install-instructions.12557.html

Let me know if you don't see the extension under "My Exchange"...

For my own reference, (and anyone else at Adobe reading this), the issue is being tracked as MWPWS-240.

[jlbonin7]

No luck here. Tried again to get a plugin (Bodymoving). Nothing happened, not showing in "My Exchange".

[erinferinferinf]

That's what I was worried about... 

Can you see Bodymovin at this URL for download? https://exchange.adobe.com/creativecloud/install-instructions.12557.html

[jlbonin7]

I also tried that. This is what I get each time.

[erinferinferinf]

And you're signed in with the right Creative Cloud account...? Just checking!

[jlbonin7]

Yes 🙂 No problem for asking!

[erinferinferinf]

The name of the JIRA ticket is "Unable to acquire app" - it means what it says!

[julia santos]

and what do we do now?

[jlbonin7]

IMO, I don't expect this to be fixed soon. Luckily, I don't depend on any of these extensions. @julia santos : if you really need to go through HTML5 animations, I suggest you look at Tumult Hype (maybe you already known this app). Although not as featured as After Effects, it does a really good job at producing impressive animations with clean and standard code and most importantly, small file size.

https://medium.com/@tumult/creating-an-animated-logo-in-tumult-hype-comparing-the-after-effects-body...

[jlbonin7]

And forgot to say that their support is exceptional!

[ErinF]

Hi there!

One of the engineers responded on 12/21 to say it was a database sync issue, and asked to please try aquiring the plugins again. However, later responses in this thread indicate that this is still a problem...

[jlbonin7]

It is working for some PAID plugings however.

[julia santos]

Same as @jlbonin7 ! It doesn't show in my exchange and when i click on the link i get unauthoorized acess!

[XOYZ]

Hi,

I just bought Adobe today and would love to install some extensions. Sadly I get the same Errors as the others in this thread. I wanted to install the icons8 Extension and got redirected to the exchange Website. There I signed in to my Adobe account and clicked on the "FREE" Button. Then I get these Responses:

The spinning Cirlce shows up and then disappers. Without the console I wouldn't get any response.
I use Windows 10 with Opera, also tried EDGE and deleted all Cookies multiple times.

Are there any solutions up to now or are you all still experience the problem.

[ARPhotos_Ge]

Still an issue for me. I had to switch devices as well as operating systems, so CC Desktop App, Lightroom, and Browser were installed on a fresh system. Seconds before writing this, I tried to use the exchange marketplace website for a free lightroom preset and again: 400 Bad Request. So deleting cookies doesn't seem to be the solution. Reinstalling CC or any of adobe apps (lightroom classic in this case) doesn't seem to make the cut.

[Jussi_FI]

Tried to reinstall apps, CC, cleared cookies, tried multiple computers with different OS and browser(s), chatted with support (and they tried to help remotely) with no luck, still experiencing the very same problem. Trying to install any free plugin at the Adobe Exchange leads to same end result: spinning arrow wheel and then nothing. Network logs show error 400, and no plugins are visible in My Exchange.

[erinferinferinf]

That sounds awful, @Jussi_FI, I'm particuarly sorry you had to reinstall Creative Cloud, since I know that takes time. 

The engineering team looking into this issue thinks it may be tied to particular Adobe accounts. For you and other people experiencing this issue, I've created this survey.

Because Adobe ID's are tied to email addresses, and email addresses fall under different privacy laws, I've tried my best to use an Adobe-approved tools (Microsoft Forms and Sharepoint) to collect the information. The collected email addresses will be deleted as soon as this issue is closed.