Impossible to download extensions "400 Bad Request" error

[erinferinferinf]

If you're having this problem, where even free downloads from the Exchange don't seem to load, please let us know here.

Edited, as these steps haven't helped: The current fix is to try deleting all adobe.com cookies from your browser. Check out this page, in the subsection "Delete cookies from a site" for Chrome.

You may also try using different browsers or "incognito" mode. 

If these steps don't help, try logging out of the Creative Cloud desktop app. You may also try updating, and/or uninstalling and reinstalling the Creative Cloud Desktop app.

Let me know in this thread and via this survey if none of these steps help. It's helpful to know which extensions you tried and what browser you're using.

[Jussi_FI]

Any estimates on getting this solved? I'd really appreciate any solutin at the moment, don't mind if my Adobe account get's demolished / my licenses get transferred to a brand new account etc. Really desperately need a fix.

[A_Cortes]

Same issue.

Trying to download motion bro and it is not working. 

No response from Adobe at all. Sometimes It seems that they don't care about the client.

https://exchange.adobe.com/creativecloud.details.105006.motion-bro.html 

[A_Cortes]

I need urgent solution to my problem. Cant install this plugin and I need to continue working. 

Please, it is urgent.

https://exchange.adobe.com/creativecloud.details.105006.motion-bro.html

[Jussi_FI]

Just to let you know - did some experimentation: created myself a brand new account, and activated a trial for Creative Cloud. Managed to install free plugins without any issues.. or at least without this particular issue.

Investigating now if my current subscription can either be transferred to a new account, or cancelled.

So, definitely an account issue. 

[Jussi_FI]

Celebrated too soon. This fix worked for a couple of hours, and then the same problem is back.

In case Adobe Employees are reding this thread, this is what I did:

* Created a new account, started with a trial subscription and managed to install a couple of plugins. Didn't try more than that, as I believed things would work from now on.

* Got my my existing subscription cancelled on my prevoius account and purchased subscription for the new account

* After the purchase (a few hours later), tried to install new plugins, and got the very same "400 Bad request" response.

To me, sounds very much like an account issue. And might have something to do with billing? Something definitely goes wrong at the backend, possibly at the time when ful subscription is purhcased.

Hopefully my experimentation provides at least some further pointers, and truly hope this will get forwarded to the respective tech team.

[jlbonin7]

Got an email from Erin Finnegan yesterday suggesting the problem might be a special character in my billing address or anywhere in my profile. So I looked everywhere and didn't find any (I didn't see a billing address). But strangely, there was a permanent message in a narrow banner on top of the web page, asking me if I want to convert my Adobe plan to CDN currency (I live in Canada). There was an update button and an X to close the banner. Clicking on the X repeatedly produced no result so I clicked on update. And guess what: it reinitialized my account... So I have to go back to setting a subscription plan again.

Did someone say there's an issue with the user account? 😃

[jlbonin7]

Forgot to say nothing against Erin here.

[Jussi_FI · Accepted solution]

I had some Scandinavian letters in my billing address, and changing those (ä -> a) didn't the trick, and I am able to download plugins again.

I also had some trouble finding the address, but it was there somewhere in the profile. Wasn't there in the billing details though.

Thank you @erinferinferinffor helping out!

[Leandro Markframe]

Same problem here.

[Edu M.]

Same problem, please fix this

[erinferinferinf]

@Leandro Markframe 

If I'm reading the JIRA ticket correctly, the fix should roll out on or around February 17th.

In the meantime, one workaround is to find and remove any special characters from anywhere in your profile (including the billing address), as in turning "ü" to "u" or similar. This works for some users.

Other users (above) imply that it's an account billing issue, and that free accounts allow you download plugins.

Neither workaround is great, but again, I'm expecting to see a fix as early as next week. 

[erinferinferinf · Accepted solution]

Hello again!

The engineering team has rolled out a fix. You can - and should - try to acquire plugins again, with all kinds of characters in your name or billing address, and reply on the thread to let us know if it isn't working.

The engineers are concerned special characters may not have been the only cause of the problem, so they'd like users to test it out.

[Edu M.]

Hello Erin!

In my account the problem is already solved. I can download extensions normally.

Thank you very much for your support! 

[Leandro Markframe]

Tks! It's solved. Uhulll!!! Great Job!

[melibilo]

Hi! 

Had the same issue, even after clearing cookies, the bridge between Adobe Exchange webpage and my Creative Could didn't seemed to work. Tried disable Adbock, using an other browser.. nothing worked.
I found a workaround : find the extention in the marketplace directly in Creative Cloud and I could install it from there. Hope this helps! 

[AshishSJ]

if anyone wants the BodyMovin extension, click on this link
Install Instructions (adobe.com) and click the blue Download Bodymovin  button there. Drag and Drop the zxp file that will be downloaded into the ZXP installer for Adobe which can be downloaded from here. Let me know if it works 🙂 

[RubenDario98]

Hi,

I tried all the steps mentioned here and i still cant download any extensions from exchange.

[erinferinferinf]

Are you getting the 400 error?

Did you reach out to asupport@adobe.com?

[RubenDario98]

Yes, the 404 error. I tried everything for 3 days and today finally seems to be resolved, i don´t know what of every change made it work.