Marketplace: Couldn't install plugin. Error code -9

[Dio Vayne]

Windows 10

Account: Creative Cloud All apps

When using Creative Cloud Desktop > Marketplace > Manage plugins I try to install "Watermark 3" (as an example). I click on install and then have to agree with some things and click "ok". The install butoon turns to "Installing plugin" but nothing seems to happen. After a while I get an error and I have no idea how to fix it (I checked the help center for error -9). My internet is fine.

 

[kglad]

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you.

https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-in...

[Dio Vayne]

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
EnableActiveProbing was already set to 1

[kglad]

what ps version is installed?

[Dio Vayne]

Photoshop v 22.0.1

[kglad]

see if anything here helps, Troubleshoot Adobe Exchange for Creative Cloud

[Dio Vayne]

I can (sometimes) sideload the ZXP files but that's hardly a solution for a product I pay 60 euro's per month for.

[Dio Vayne]

So this is as far as support goes?