Photoshop Add-ons do not appear throughout all troubleshooting

[sabrinab4450534]

I recently got a factory reset 2009 iMac fully updated and running smoothly with Photoshop CC 2017. I am trying to download literally any add-on at this point; I started with the Animator's Toolbar, but after not getting anywhere with that install, I have started to attempt just any ol' extension in hopes to get something to show up.

Here's my walkthrough process:

I download and install the add-on from the exchange (it says acquired), but I get absolutely no response with my Creative Cloud Desktop app. No fail message, no errors, no updates, no notifications, just nothing. When I open photoshop the add-on is no where to be found.

I have tried uninstalling the application, desktop app, and add-ons over and over and over. I've signed out of everything and back in.

- My file sync in the desktop app is turned on

- Nothing is paused or queued

- Internet is stable

- No firewalls or ungranted permissions

- Photoshop is closed at the time of attempted installs

I just want a direction that isn't "uninstall and reinstall the program" for the 100th time. Any help? I'm trying really hard to stay calm. I have deadlines to make and really need that Animation Toolbar

[tomzag]

You can use an alternative installation by downloading the zxp file.

Here ("I got the add-on from the Adobe Exchange Homepage" > "Alternative Installation") it is described for my extension Watermark CC but you can use it also for other extensions.

Thomas

[AnkMaan · Accepted solution]

You need to follow steps given below to fix this issue:

Step1:

•             Open your Photoshop/Animate, go to ‘Help’>’Sign Out’ and then Sign In again using your id.

•             Quit your Photoshop

Step2:

•             Launch https://creative.adobe.com/addons/my_addons, log out and log in again using your id.

•             Then click on ‘Remove’, then ‘Install’. Please wait a few moments, then check the ‘Activity Stream' in the CC Desktop App, and confirm if it states that installation was successful, or failed?

•             If nothing happens or if it fails then either contact us at asupport@adobe.com or continue to troubleshoot.

•             Click on your add-on, which is acquired

•             Go to ‘Where to find it’ section

•             Expand “Download / Install your Add-on another way” link

•             Click on “Download using Extension Manager >” link, you will be navigated to a page where download option will appear

•             Download your add-on, it will be downloaded in ZXP format

Step3:

•             http://install.anastasiy.com/ go to this extension manager to install or

•             Follow the link in order to install your ZXP file for your add-on by using ExMan Cmd Line Tool: https://www.adobeexchange.com/resources/28

•             Most of the steps you have already done in step2, so it would be easier for you to follow the link.

Please let us know if you face any problem in any of the above and contact us at asupport@adobe.com

Regards,

Ankita Maan

Adobe Exchange

[kadez84]

How to check the ‘Activity Stream' in the CC Desktop App?

[AnkMaan]

Hello Kadez84,

Once you will try to install the extension you will see the pop-up and it will state if the extension was installed successfully or not. Please contact us at asupport@adobe.com for more queries and the support team will help you.

Regards,

Ankita Maan

Adobe Exchange Vetting Team