Fireworks Asking for Serial # - Says Trial Period Expired

[ForsakenOutlaw57FF]

I have a subscription that includes Fireworks CS6 but I am no longer able to use it.  When I install it, it simple says that the trial period is expired.  When I go to sign in, it asks for a serial number.  Looking at help topics to install Muse (didn't work, I don't have this), reset the hosts (nothing there) and use the Creative Cloud Cleaner (ran it, didn't work), uninstall and reinstall (yep tried twice), and getting nowhere.  Also I am constantly getting an Error 500: Internal Server Error (on multiple browsers and both behind and not behind my VPN and after clearing cache) when I try to access apps in my subscription.  What has happened?  Please assist.

[thereadingwhisperer]

Yes, thats what I get. After opening tickets and spending hours on live chat it sounds like they are blocking all work around as they want fireworks killed off.  Many of us have been using it - via 'older apps' - for about a decade. Its literally the only app I use in creative cloud all apps.   

[thereadingwhisperer]

My 30 days ran out so I am now stuck - and its the only app I use.  

[dw3p83100972]

Install and open Muse, then open Fireworks afterwards

[ProDesignTools]

Fireworks CS6 is a discontinued app but can still be installed through the Creative Cloud Desktop app if you have an "All Apps" subscription and have selected "Show Older Apps" in the Preferences.

Fireworks may come up as a 30-day trial but your valid CC subscription license should be recognized after following these steps:

https://community.adobe.com/t5/fireworks-discussions/fireworks-asking-for-serial-number/td-p/1138131...

[ProDesignTools]

Fireworks CS6 is a discontinued app but can still be installed through the Creative Cloud Desktop app if you have an "All Apps" subscription and have selected "Show Older Apps" in the Preferences.

Fireworks may come up as a 30-day trial but your valid CC subscription license should be recognized after following these steps:

https://community.adobe.com/t5/fireworks-discussions/fireworks-asking-for-serial-number/td-p/1138131...

[ForsakenOutlaw57FF]

It used to be available with the Photography Plan, which is how I had access to it.  They must have moved it just to All Apps thus giving those of us who paid for it with the Photography Plan the proverbial middle finger.  Unfortunately, given all the troubles from this, Adobe won and I stopped bothering with FW and went to Photoshop.

[ProDesignTools]

Have never heard this before. AFAIK, Fireworks has not ever been available through the Photography Plan since it first launched in September 2013.

If for some reason that was your situation, it was not intentional nor widespread. The Creative Cloud Photography Plan has always been Photoshop plus Lightroom.

[ForsakenOutlaw57FF]

Seems like it keeps moving around.  When I got the 20GB photo plan in July 2022 it was there and then this past December, I spotted it in the 100GB plan when this thread was started that I don't even see available anymore.  Worked fine until sometime in 2023, probably when I renewed and it was no longer available there.

[thereadingwhisperer]

No - when you get to the end of trial and click to licence it and login to creative cloud its still not accessible. They have stopped allowing us to access it.  I have tried all ways round.  It is still showing in  creative cloud but when opened it gives the trial screen - and no option to buy, just add serial number - which we dont have.   

[kneidels]

Same here. Follow what i write above - contact support (i did via chat) and thyey supplied me with a new serial which worked.

[thereadingwhisperer]

I have asked for serial - even though we never had one originally with
creative suite - and they say nope.

[kneidels]

I guess its a matter of finding right rep. keep contacying them. i can assue you thats what worked for me.

[thereadingwhisperer]

No, we get what this user gets - it doesnt let us use it without entering the serial number we dont have. 

Ive used fireworks for over a decade without one as part of my suite - in older apps. 

Is there a work around.  

[L e n a]

Thank you for your feedback. Can't this link provide you with some possible solutions https://helpx.adobe.com/download-install/kb/find-serial-number.html ?

As you, I'm also using a Creative Suite version of Fw, and activation on the Creative Cloud works just fine, but I can't remember whether or not I had to enter the serial numbers supplied with the CD at the time.

[kneidels]

I never bought FW individually... used it via the Studio ...

[kneidels]

Actaully, i missed that first link you sent. I checjed there and found 2 serials.
Neither work though...

[thereadingwhisperer]

As far as I can see if you keep paying you will be fine - if you ever stop or need a new payment plan (mine stopped as they switched over my payment after I complained about the high rate) - then you wont be able to access it again.  So unless there are pirated serial numbers to buy there dont seem to be any work arounds anymore. For ages we just had to access older apps

[L e n a]

If you have a Creative Cloud account that's still active, you may be tempted to perform a clean reinstallation from the ground up.

To do this, you'd need :

• Start by uninstalling Fw from the system (from the OS)
• Clean up the registry and files https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
• Check that Creative Cloud Desktop has been updated correctly
• Download Fw from old Creative Cloud Desktop applications
• Install Fw and test

If it still doesn't work, sometimes it's helpfull to disconnect and reconnect the Creative Cloud Desktop account.

[kneidels]

If by "disconnect" you mean logout and login - yes done this a number of times, no change.

[kneidels]

Updating, following a chat with Adobe support.

They supplied me a download link and a new serial, which activated.

Thanks for your assistance!

[ForsakenOutlaw57FF]

I was hoping to have the same luck as you but wow did I get a winner with the tech support.  They asked me to see if I could install it (confirmed I did), redirected me to here (which I said I had a thread), asked me AGAIN if I could install it.  Remarakble run around.  Did you say anything specific that might help me get them to provide me with something similar.  Literally showed them photos of my issue and they just sent me back here.  Absolutely useless tech support.  What's even the point?  Infuriating.

[kneidels]

I hear your pain.
I didnt have to tell them anything specific. I guess its a matter or luck who you land up getting? So maybe try again. It did take them a while to verify me and the issue, but once i told them the serials i have (from the page on the site) do not work, they quickly provided me with another few to try until one worked.
Good luck!

[ForsakenOutlaw57FF]

Got it yeah I couldn't get past the "Yes it's installed, yes I have access to it, yes I opened a thread in the community" it was like talking to a robot.  I'm guessing the script only has those two options.  Luck of the draw indeed.  I was so infuriated from it I basically just booted up Photoshop and figured out the things I used FW for I can do in PS (albeit clunkily with some fumbling) so I think I'm just resolved to using PS.  

[thereadingwhisperer]

Im annoyed by this as I asked them for that as a work around - give me a serial number - having used fireworks within creative cloud for years until my plan cancelled and set up again April 14th - and they said it wasnt possible.   

[thereadingwhisperer]

They told me this wasnt possible? Im so annoyed.  

[thereadingwhisperer]

Funnily enough they (Adobe Live Chat) are using this - cleaner tool - to say 'well we did say if you did that fireworks may then no longer work. I have chat history and screen shots. They want it killing off. Any suggestions for work arounds for the pop up asking for serial number let us know.