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Fireworks CS5 - an internal error occurred

New Here ,
Mar 26, 2021 Mar 26, 2021

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Hi all - bit of a issue with Fireworks CS5. Everything working fine until yesterday and have the 'an internal error occurred' when trying to open it!
Have reinstalled and downloaded updates but still no joy.

Any help appreciated!

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correct answers 1 Correct answer

Community Expert , Mar 28, 2021 Mar 28, 2021

Before wiping with the cleaner too try renaming this folder to Fireworks CS5_BK first and see if Fireworks will start afterwards...:

 

C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5

 

 

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Community Expert ,
Mar 26, 2021 Mar 26, 2021

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Hi,

 

Which OS?

 

 

Paul-M - Community Expert

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Hi, windows 10

Get Outlook for iOS

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Community Expert ,
Mar 26, 2021 Mar 26, 2021

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I take it this is a standalone CS5 version, you don't have an Adobe subscription?

Paul-M - Community Expert

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Community Expert ,
Mar 27, 2021 Mar 27, 2021

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Right-click on desktop icon and select run as administrator.

 

Failing that, wipe CS5 off your hard drive with the Adobe Cleaner tool.  It works for Creative Suite as well as CC. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Reinstall Fireworks from your original installation disks or downloads that you received at purchase.  When prompted, enter your serial number.

 

That said, Fireworks ended in 2012 and is unsupported.  Use it at your own risk.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 28, 2021 Mar 28, 2021

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Before wiping with the cleaner too try renaming this folder to Fireworks CS5_BK first and see if Fireworks will start afterwards...:

 

C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5

 

 

Paul-M - Community Expert

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Thanks, tried that and Fireworks CS5 started right up. 

 

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Community Expert ,
Mar 28, 2021 Mar 28, 2021

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Something probably got corrupt in your configuration folder ...

Paul-M - Community Expert

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