Fireworks CS6 Won't Open Since Janurary 2024

[Johnny_Rockstar]

We have a Creative Cloud All Apps plan which thankfully includes Fireworks. Sometime last week (January 2-5) Fireworks would not open. We now get the error message I've attached. We've uninstalled both Fireworks and CC several times and still, we get the error message attached. Adobe "Support" won't help because it's no longer supported. Any help you could provide would be appreciated, cheers.

[Devil Digital]

I have had the same problem, opening Fireworks two weeks ago triggered a message to update my browser, this appeared to be linked to Edge (which I don't use) then I got the complete the registration process, I was logged in to CC at the time and Fireworks still appears in my apps on CC (I've had creative cloud continuously since 2008) I know have a countdown for remaining trial days and cannot use the serial number as part of my subscription - unfortunately chat help with Adobe was no help 😞 - I am currently installing Muse as a work around suggested by the community

[PauloNeilson]

I have a sub for myself at home and a work one, both Education and I have had the exact same issue for many months, its an absoluite scandal that they are not taking this seriously enough; I use Fw religiously (or did) to do qucik jobs and am hampered by not having access.

[Nancy OShea]

I have a sub for myself at home and a work one, both Education...

By @PauloNeilson

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Teams & Enterprise users:

Please conctact your school's IT department.  Your organization's administrator manages the plan for your school/university.

https://www.adobe.com/education.html

[thereadingwhisperer]

Thats not the issue.

I wish you understood the issue.

You keep commenting and yet do not understand what is happening here.  

[Nancy OShea]

You keep commenting and yet do not understand what is happening here.  

By @thereadingwhisperer

===========

@thereadingwhisperer,

Not aimed at you. My reply was to @PauloNeilson.

Read the thread.

[PauloNeilson]

Thanks Nancy but its Adobe that aren't listening! CAN YOU HEAR US, we don't want you to ditch Fireworks!! 

[Nancy OShea]

Thanks Nancy but its Adobe that aren't listening! CAN YOU HEAR US, we don't want you to ditch Fireworks!! 

By @PauloNeilson

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Nobody from Adobe hears you. They quit paying attention to these Fireworks discussions a long time ago.

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out to you over Outlook, Yahoo, Gmail or Skype.  Stay safe everyone.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

[thereadingwhisperer]

Absolutely no idea why you keep commenting on fireworks discussions.  You do not bring anything useful to the table to those of us simply wanting to continue to use fireworks.  Please let us get on with it. Thank you. 

[PauloNeilson]

Thanks Nancy, I use the Education account and admin it myself as I am the ICT Manager!

[thereadingwhisperer]

I hear you!

Adobe are seemingly trying to find a work around.  But it really varies who you get. Just been  sent another option so will let you know if that one works! 

[natsobrado]

This issue has been solved for me TODAY, July 16th, 2024. 

I re-installed Fireworks and after instalation, it showed me a new screen for license authentication with a QR code I had to read and to authenticate via Adobe Account (I am using the latest Adobe Creative Cloud version), then after FW worked perfectly. 

Good luck y'all!

[IAMark]

Well holy smokes!!! Cautiously optimistic for all.

Thank you, @natsobrado !!!!

M

[Flep_S]

This option has been available for a lont time now, the issue is that is not consistent, it appears sometimes, and even when it appears and you went over it and all goes well, a few months later all stops working with some error.

So far the most stable solution for me (aka, the one that is lasting the longest w/o breaking again) is to remove CS6/FW completely, install ADOBE MUSE CC (don't even need to open it), then install FW, restart, then FW will work. Something on Muse CC makes the old CC license/services to "stay put" and doesn't reset over time.

[thereadingwhisperer]

Adobe customer support told me to do that but it didn't work for me - will try on a different laptop. I have managed to get the 30 day trial to reset so all good for 30 days on one - will try that again on another.  Did you use the cleaner tool first?