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Fireworks No longer working

New Here ,
Feb 24, 2023 Feb 24, 2023

I've used Foreworks for years and it was part of my Creative Cloud license. When I changed computers lst month, my Creative Cloud apps all transferred to the new computer and work perfectly, BUT Fireworks only worked as a free trial. Now the trial has expired and Fireworks won't even open. It tells me to BUY the license but that only leads to the full Creative Cloud license which I am already paying for. This is a nightmare of Epic proportions! Please help!

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

Do you see a button 'license this software' ? Click it if you do.

 

 

 

 

Paul-M - Community Expert
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New Here ,
Feb 24, 2023 Feb 24, 2023

I've done that  20 times - it let me sign in to Adobe and worked during the free trial, but now that the trial has ended it just keeps going beck to the License This Software screen - but never lets me sign in - it's just a never ending loop

 

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

I'm assuming you're on Windows?

 

Also try these potential fixes.:

 

1) Launch the Creative Cloud app

2) From your  profile icon (top right) click sign out

3) Then, Select file => Exit Creative Cloud (top left) to exit the Creative Cloud app

4) Now launch Fireworks, you will be prompted to login with your Adobe sign in details, do so

5) If you see a 'license this software' button click it, that should do the job.

 

*If the above does not work try this:

 

1) Uninstall Fireworks from your machine

2) Rename the following folder: C:\Program Files (x86)\Common Files\Adobe\OOBE to OOBE_BK

3) Download an offline Fireworks installer from here (these are official Adobe installers), be sure to visit this page first and sign in with your Adobe login to set an Adobe cookie, otherwise the download will not work.

4) Now install Fireworks with the offline installer you downloaded

5) Make sure you turn off automatic updates in the Creative Cloud app (in preferences=>apps) afterwards, otherwise it will update Fireworks and you may get the same issue again.

6) See if Fireworks will now launch, if presented with a 'license this software' button click it.

Paul-M - Community Expert
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New Here ,
Mar 04, 2023 Mar 04, 2023

I tried the method you suggested and Fireworks worked perfectly until yesterday when I had to clear my history and cookies. Now, I'm getting a new error as shown in the screenshot. Any suggestions?

 

fireworks_activation.jpg

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Community Expert ,
Mar 07, 2023 Mar 07, 2023
LATEST

Which operating system are you using?

 

Adobe requires your system and browser have TLS 1.2 security protocols.  Without it, you can't connecct to Adobe's servers.  See links below for more details.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Resolving Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

HINT: Fireworks is discontinued & unsupported legacy ware from 2012.  Your experience with 11 year old software may vary. No one can predict how long Adobe can sustain it.   See Modern Fireworks Alternatives below.


ADOBE TOOLS:
- Illustrator CC: https://www.adobe.com/products/illustrator.html
- Photoshop CC: https://www.adobe.com/products/photoshop.html

 

NON-ADOBE TOOL:

- PhotoPea (supports layered PNG files): https://www.photopea.com/

 

Nancy O'Shea— Product User, Community Expert & Moderator
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