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Fireworks is asking for a "serial number"

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I'm using Fireworks from my Adobe Creative Cloud account and since this morning it keeps asking me for a "serial number". Please advice.

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GraphicKitchen

Participating Frequently

Dear Adobe,
I have the same problem and tried the solutions, nothing seems to work.
The problem doesn't seem to be a problem with the connections to the Adobe-server but with the server it self.

After starting FireWorks I need to sign in and then it keeps asking for a serial number.
I found my Adobe serial-number in my account at:
https://account.adobe.com/products

But, when I use this serial number, it sais it is not a valid serial number.
Please advice.

Hilda

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Paul-M

Legend

Sounds like you have a standalone Fireworks license and not a Creative Cloud subscription?

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Paul-M - Community Expert

G

GraphicKitchen

Participating Frequently

Hi Paul,

No, this is part of my CC-subscription. I've downloaded it from the CC-app.

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jerryh123123

Participant

Same problem here. I tried to contact the Adobe support but they keep saying they don't support Fireworks anymore and I need to look for awnsers here on the forum. What a bad support is this! The program is working fine, but it just keeps asking for a serial key.

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paolon86536620

Participating Frequently

Same here, I spent about one hour with the chat support but they can't solve it

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Paul-M

Legend

Are you running Windows 10? Have you tried the workaround that has worked for some people?

navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe => right click the exe => compatability tab => check 'run this program as an adminstrator => click OK

Navigate to C:\Program Files (x86)\Adobe\Adobe Fireworks CS6\Fireworks.exe => right click the exe => compatability tab => make sure 'run this program as an administrator' is NOT checked.

Do a system restart for good measure and see if you can launch/run Fireworks without the nag screen

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Paul-M - Community Expert

Vivansa BelgiumAuthor

Participant

Hi Paul,

No, I'm using a MacBook Pro running macOS Mojave version 10.14.5.

I attached two screenshots. One that says my "Trial Has Expired". The other one is asking for a serial number.

I was using Fireworks for years without any problem...

Any idea of the issue?

Regards,

Viv

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Paul-M

Legend

Close Fireworks, open the Creative Cloud app & sign out (click profile icon top right => sign out). Then go to file => exit to close Creative Cloud. Now launch Fireworks again & you should be prompted to login, sign in with your Creative Cloud login, and if you are presented with the 'license this software' button, click it...

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Paul-M - Community Expert

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