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64-bit machine showing 32-bit flash in cp

Guest
Dec 20, 2016 Dec 20, 2016

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Hi,

I have an HOP Pavillion laptop running Windows 8.1, fully patched/updated running as 64-bit on an intel i3 chip. It was running WIN8 when bought.

When I go into control panel is shows adobe flash player (32-bit).

I have been having some issues within IE (version 11.0.9600.18538; update version 11.0.38) where the PC is freezing on certain pages.

Is there a compatibility issue I should be concerned with? How do I get the 64-bit flash player installed? Thought this was part of the IE8 so can I un-install what I have and run a new install?

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Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

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Following link would be useful Flash Player issues on Windows 8

Thanks

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Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

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Hi,

I assume you are referring to the Flash Player item in the Control Panel:

Capture.JPG

If so, this is the Flash Player Settings Manager, it is not the Flash Player ActiveX Control/Plugin itself.  Flash Player itself will appear in the list of installed programs.

Thanks!

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Guest
Dec 21, 2016 Dec 21, 2016

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Hello divya,

Yes, I am referring to the control panel settings manager.

So is that reading as 32-bit relevant or consequential or not? Does it need to be upgraded/replaced in some fashion?

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Adobe Employee ,
Dec 22, 2016 Dec 22, 2016

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HI,

The item you're seeing in the Control Panel is just the Flash Player Settings Manager, which is a 32-bit app, and allows users to manipulate various Flash Player settings. It does not need to be upgraded or replaced.

Thanks!

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Guest
Dec 21, 2016 Dec 21, 2016

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Hi Brian,

Thanks for the reply. I had seen that article and ran the update already and I see in the internet add-ons that Shockwave is listed as 32-bit and 64-bit. So are you trying to tell me that this is all that matters and the control panel flash player saying 32-bit is meaningless now and can be ignored? This is part of what I was wondering, if the mis-match was causing an issue.

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