Adobe Flash ActiveX 31.0.0.153 Refuses to uninstall

Question

I've been working on this for a while now, I push out Adobe Flash ActiveX 31.0.0.153 for updates for our district computers, all are Windows 7 and about 1200 devices. Now that there are updates to Flash I would like to push those out as well. We use SCCM to do our application updates and servicing. Sadly ActiveX 31.0.0.153 ActiveX refuses to budge. About 450 machines still have this outdated version at this time and I would like to get the remedied.Manually Uninstalling the application will work but I would prefer not doing that to 450 different computers.I have tried manually installing the newest MSI gives me the response of "you must have administative priviledges to install Flash Player 32. Please log on with administrative privileges and try again." when I am the admin. I can freely install/uninstall other applications on the pc including the Npapi and Ppapi Flash Players.Sccm Just says Error Code 0x643(1603), which just says a fatal error during installation.I have tried using the uninstaller with no luck. I push out the command line: "uninstaller_flash_player.exe -uninstall activex" (not in quotes) and it will uninstall all other versions including the Npapi and PPapi but not the 31.0.0.153 version.MsiExec.exe /X{B369CF1E-FB91-4A99-B8B3-D7F44F19C01B} does not work

zschwarttzy · Accepted Answer

Thank you for providing the verbose MSI log file.

The image.png screenshot you attempted to add is a link to gmail, instead of the error.

After reviewing the verbose MSI log file with the installer engineer, we'd like some more information:

Is your Admin account a Domain Administrator account?
Run gpresult /r on your system and one of the impacted client systems, outputting the results in either text file or HTML file (see gpresult | Microsoft Docs and/or https://activedirectorypro.com/gpresult-tool/ )
- Upload the files to Document Cloud.
- If you prefer, you can private message me the link to the uploaded files. To send a private message, click on my username link and then on the Message button link. For reference, include a link to this discussion topic in your private message.

I'm tired of telling you more information on this issue. I have had to tell you the same information numerous times. This was absolutely ridiculous trying to work with you. I understand that you can't see my exact environment and you need to ask questions to understand where my issue is but asking the same question numerous times gets both of us no where.

Luckily I was able to solve my own issue. The issue was there was registry keys that refused to be deleted off the machine because their path lead back to the server instead of the local application itself. (I'm not sure why this issue arose in the first place but after deleting the afflicted reg keys fixed my issue immediately.)

For any admins out there that also run into this issue, my steps were:

1: Run the newest uninstaller, either the version specific or all.

2: In regedit go to "HKLM:\SOFTWARE\Classes\Installer\Products\", search for adobe flash (or if you know the version and number you are having your conflicts with, search those. You can find them running the msi from and admin command line.) Example: "HKLM:\SOFTWARE\Classes\Installer\Products\C62923CFA020053449949D35B0D26C12" came up for me because it was one of the Active X versions that I knew was an issue which was version 31.0.0.122.

3: Delete the whole folder/file from the registry.

4: Repeat 2 and 3 until the install will go through properly with out issue.

After finding which specific files needed to be removed I created my own Powershell script that handles everything for me.

Test Screen Name · Answer

Did you check my suggestion? There's no point putting energy into the impossible.

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