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A
AntonioSwart
Participant
August 25, 2017
Question

Adobe Flash Player 26.0

  • August 25, 2017
  • 1 reply
  • 1930 views

Good Day,

A work colleague created a virtual tour and gave me the tour to view using Adobe Flash player. I open the file and when I select the link to open up the product it does not open (all this while using Firefox.) I then tried using Internet Explorer Version 11.00.9600.18763 and I have the same problem, however, it tells me to install flash player and retry, even after downloading and installing a flash player for IE11. When I try and manage the Add-ons in IE11, the flash player does not even show in the installed add-ons tab. I have tried everything and even had out IT manager try solve the issue with no success.

The same file opens up perfectly on my colleague’s (who created the product) computer and his PC settings are entirely the same as my computers settings.

Any advice please?

Operating System: Windows 7

Web browser and Version: Firefox 54.0.1.6388

Flash player version: 26.0

    This topic has been closed for replies.

    1 reply

    divya010193
    Adobe Employee
    divya010193
    Adobe Employee
    August 25, 2017

    Hi,

    Are you getting any error message while viewing the flash content? Are you able to view any flash content other than your page? Do you get any error pop-up?

    Please share, if any.

    Also,Please got o control panel -> flash player-> updates. Share the list of flash player version present on your system.

    Thanks!

    A
    AntonioSwartAuthor
    Participant
    August 25, 2017

    Hi,

    When trying to open to product using Firefox, it just gives me a blank page. When trying to open it in IE11 I am given a "Flash Player and install it on your computer" message, even while Flash player is installed. I am able to view other items through the flash player. 26.0.151 is the current flash player. Installed on the PC I have Adobe flash player Active x as well as Adobe Flash player 26 NPAPI.

    Thanks

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538
    Adobe Employee
    August 28, 2017

    Hi,

    What url are you trying to access? If Flash Player working for other sites for both IE and Firefox browsers?

    Thanks!

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