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T
Takuma Saito
Participant
April 27, 2018
Question

Adobe Flash Player crashed

  • April 27, 2018
  • 2 replies
  • 1333 views

Windows 10 that has Adobe Flash Player installed often crashed when I visited a Web with Adobe Flash Player.

When I uninstall "Security Update for Adobe Flash Player"(KB4049179), the above event does not occur.

Win10 Enterprise version：1709
Internet Explorer version：11.125.16299.0
Flash Player version：28.0.0.126

Please help.

This topic has been closed for replies.

2 replies

_maria_
Community Manager
_maria_Community Manager
Community Manager
April 27, 2018

Hi 卓馬齋92604531

Please see Report a Flash Player crash or error


Also provide the following information:

  • exact link to content that is causing Flash Player to crash.
  • is it crashing in Edge or Internet Explorer, or both?

Thank you.

--

Maria

T
Takuma SaitoAuthor
Participant
May 2, 2018

The link is not published on the Internet,and is used in corporate network.

It is crashing in Internet Explorer.

I try to use Edge,but I can not install Flash Player because of non-Internet-connected computer.

I got information to include in the bug and upload below.

https://tracker.adobe.com/#/view/FP-4198817

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 2, 2018

Thank you for filing the bug record.  The bug record is missing the crash report.  This is required to debug the crash.  The link I posted includes instructions on obtaining the crash log file.

<edit>

The instructions on the page in the screenshot are not applicable to Flash Player ActiveX on Windows 10 (or Windows 8) as Microsoft embeds Flash Player ActiveX in IE and Edge browsers and all updates are released by Microsoft via Windows Update.

I try to use Edge,but I can not install Flash Player because of non-Internet-connected computer.

If this is a system on a corporate network (appears to be based on your comment), you'll need to contact your IT department to update Flash Player ActiveX for IE/Edge browsers, since the update is released by Microsoft via Windows Update.

Thank you.

--

Maria

A
Allen_Jolynn0
Participating Frequently
April 27, 2018

The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox.

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