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J
jeannem99212315
Participant
June 22, 2016
Question

Adobe Flash Player has a virus?

  • June 22, 2016
  • 1 reply
  • 3055 views

Running OS 10.9.5, updated Adobe Flash Player version 21 two weeks ago and now I'm getting popups regarding "Mac Adware Cleaner" or all different kinds of products. Went to their website and it is based in INDIA. When I call them I'm told that I need to give them access to my computer to remove. No way am I going to do that. Used a Mac for 20 years and this is the first time that I have had this problem. Any one help or have this problem?

    This topic has been closed for replies.

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 22, 2016

    Hi,

    Did you download the installer from adobe.com (or macromedia.com)?  If so, the installer would not have installed any adware cleaner as that's not something that is bundled with the Mac installer.  If you downloaded it from a different site it's possible you used a malicious installer that included Mac Adware Cleaner.  A Google search for "Mac Adware Cleaner" returns numerous results, including several for cleaning your system.

    If you did download the installer from a non-adobe/macromedia.com URL and still have the URL from where you downloaded it, please private message it to me and I'll forward it to our fraud department.

    --

    Maria

    J
    jeannem99212315Author
    Participant
    June 30, 2016

    I sent you a private message and haven't heard from you?

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 30, 2016

    Hi,

    I apologize for not getting back to you.  I'm not at all familiar with the software advertised at the link you send and was looking into it before replying.  I've not been able to determine if it's legitimate software or not, but I've forwarded it to the fraud team to investigate.

    If your system is still behaving odd and showing signs of being infected with something you'll want to scan it with something like malwarebytes or some other reputable anti-malware software.

    --

    Maria

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