A

Anonymous

Answered

Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close

Forum|Forum|13 years ago
April 15, 2012
3 replies
95732 views

Seems that with the last 3 or 4 Flash Player updates, once the update is complete but before the installer actually exits, I get an error message box telling me that "Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close. We are sorry for the inconvenience.", etc., etc., etc. I've received this error message numerous times as most of the computers I work on are Windows XP SP3 (all updates) with Internet Explorer 8 as the browser, including my own computer and my wife's. If I could copy & paste the details, I would. But the temp file that's supposed to be created for error reporting purposes, isn't, and I'm not going to spend the next half an hour transcribing all the technical details. I just want you to be aware there's a problem with your installer. -kd5150-

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Correct answer chris.campbell

superfishnz,

which test build did you try? Our latest build has fixed everyone that has responded back. This should be fixed in the next release. In the meantime, changing the update type to "notify" or "never check" (not recommended) should work around this.

Chris

We released Flash Player 11.3.300.270 today to specifically address the crash in FlashPlayerUpdateService.exe. Please see this announcement post for additional details and links to the installers:

8/2/2012 - Flash Player 11.3 Update

We'd like to thank everyone that helped us troubleshoot and debug this issue. I'm sorry you had to go through this but glad it's now resolved.

Thanks,

Chris

C

chucky1382

Participant

I just thought that I would chime in here. I was having the same issue with the error constantly popping up, even on a restart. I downloaded the latest version http://get.adobe.com/flashplayer/ and disabled my virus scan before installing. And it seems to have fixed the issue. I will have to see in the next couple of days if it is fully resolved. BTW, I'm using Windows XP SP3 with AVG virus scan. I do know that with AVG, they have recently done something where it blocks updates. Ran in to the same issue updated a Symentec program. Hope this helps others.

chris.campbell

Community Manager

Please see this post for the latest updates: http://forums.adobe.com/message/4547234#4547234

Thanks,

Chris

A

Anonymous

Hi Chris,

I have emailed you on Monday asking if you could send me the test build but haven't heard back from you.

I have a user here who has this problem and would like to trial the test build you have to see if this fixes their problem.

Look forward to heaing from you.

Thanks,

Binh

A

Ariaija85

Participant

I've been having getting the same message for the last few weeks. Running XP with SP3. A recent update to flash player didn't solve the problem.

chris.campbell

Community Manager

Could you try updating to the latest Flash Player 11.3 beta to see if this crash continues. If it does, please follow the instructions in this post and send me the applicable crash dump.

Thanks,

Chris

A

Anonymous

The installer only crashes when it updates. I had uninstalled Flash altogether and installed the latest version clean, I'm still waiting for a new update to see if it still crashes. When I install clean, the installer is fine, it's only when flash wants to update that the installer crashes.

One other thing: I just went to Control Panel to look in the Flash Player settings. I have IE8 and Firefox on my computer. When I installed Flash for IE, the update settings in the Advanced tab in the Control Panel item for Flash showed 3 choices: Automatic, Let me choose, and Never Check. When I installed Flash for Firefox, those options got scrunched together so the Let me choose item no longer appears. Let me choose is how I would like my update settings, so what do I have to do to get it back? Uninstall Flash again, install it for IE clean, but leave flash for Firefox uninstalled so I can regain my choice of settings? I've noticed this has happened twice already, both times the update options got scrunched together after I installed Flash for Firefox so the Let me choose option no longer appears. I'll send you a screenshot. -kd5-

pwillener

Legend

Can you try using the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_firewall_proxy_server_environment ?

If it still fails, can you go through the clean install procedure in http://forums.adobe.com/thread/928315 then run the offline installers again.

A

Anonymous

Pat,

The initial install goes just fine on all computers. It's the updating of the flash player where the installer/uninstaller goes badly, bringing up the aforementioned error, and always on Windows XP computers.

Why has Adobe had to alter the flash player to the point where it now installs a updater service, an updater scheduled task, and updating options within the application? Flash player used to be a simple ActiveX control, you've turned it into bloatware that now needs to install itself as a major application. Go back to the basics! Quit trying to turn the flash player into some bloated, intrusive RealPlayer-like application! It doesn't need to be anything more than what it used to be. Macromedia had it right.

Sorry for the rant, can you find out what's going on with your installer/uninstaller 11.2.r202 in regard to Windows XP? It's happening on multiple computers so I know it's not just my problem. -kd5150-

pwillener

Legend

The only thing I can think of is that your antivirus software is interfereing with the update process; what are you using, and what version?

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