Skip to main content
S
Simmons33
Participant
April 13, 2013
Question

Adobe Flash Player Installer/Uninstaller 11.6 r602 Has stopped Working

  • April 13, 2013
  • 2 replies
  • 7672 views

Ok, I think Im in the right place. Anyway,

Im using

Windows 7 Home Premium 64Bit

Internet Explorer 10 32Bit

Flash Player Activex Version: 11.7.700.169

So I got my Popup about a Flash Player Update. I dont allow anything to Auto Update as I dont want anything running in the background without my permisssion. I clicked the Download button and Internet Explorer opened to Adobe Download page. After that, the Flash player Popup stopped responding and crashed. Flash player itself has seemed to install just fine but Im still curious what happend. Thanks

Im going on a "If its not broke, Dont fix it" Attitude right now. But if anyone knows the exact cause of this issue is, it would be nice. Not sure if you need an Event Log, but yeah

Action Cneter Report -

Description

Faulting Application Path: C:\Windows\System32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: FlashUtil64_11_6_602_180_ActiveX.exe

Application Version: 11.6.602.180

Application Timestamp: 5130146c

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.17725

Fault Module Timestamp: 4ec4aa8e

Exception Code: c0000005

Exception Offset: 00000000000532d0

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 8011

Additional Information 2: 80112c07e95609d10e5bb3c99a0d274a

Additional Information 3: 966a

Additional Information 4: 966a814851dd531d567dbd08e863461d

Extra information about the problem

Bucket ID: 99552579

This topic has been closed for replies.

2 replies

A
Anonymous
April 23, 2013

I have the same issue. In the past all Flash Player updates worked fine. This time I am getting the same message, application name, application version, exception code, exception offset that you have posted. I upgraded my IE 9 to IE 10 with the updates that I get from Microsoft in March. My guess is that it has something to do with that. I'm going with the same attitude "If it is not broken, do not fix it." But I know that I need to fix it soon. I am curious to learn about the cause of the problem. If I un-install this program from Control Panel -> Programs, does it un-install the "Shockwave Flash Object" add-on from IE? Or do you need an un-installer from adobe? Thanks.

chris.campbell
chris.campbell
Legend
April 23, 2013

How often are you seeing these crashes?  I'll find out if we have seen an uptick here.

W
williamgault
Participant
April 21, 2013

Googling for a cause for this issue brought me to your post. Our company provides IT support to many companies and we're seeing this on so many PC's at so many sites, it's not even funny.

Basically the automatic updater is crashing but if we manually remove the existing version and manually install the latest version, it works fine. So far I've only seen it on PC's with existing version 11.6.602.180. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices