adobe flash player keep crashing on my macbook pro 5,5 El capitan

[Ahmedk218]

hi

my macbook pro keep crashing the web site that have flash player content and i send these report crash
and some time it crash the browser and yes i send some report for firefox and some time it crash the hole system and i did send some report there too

and for like a week im calling apple and they walk me throw steps to make shore it's not a cash file of plug-in or system problem
they try to reset my ram and smc uninstalling flash player and deleting plugin's and deleting cash's file all over the place

my macbook never crash when i use photoshop or illustrator or after effect but just on games or flash player content

i try to install windows 10 on my macbook pro it worked fine for the flash player but i cannot install driver for trackpad and keyboard light

but i have no problem going to windows if i can setup a driver's for windows on my macbook

thanks all

[Ahmedk218]

even with the new update for flash player it still crash

please help

[jeromiec83223024]

To give you any useful advice, I'm going to need to know more about your computer and browser:

https://forums.adobe.com/thread/1195540

[Ahmedk218]

macbook pro 5,5 mid 2009
el capitan 10.11.1
any browser firefox , chrome , maxthon , Safari
flash is 19.0.0.229 and i update to 19.0.0.245
any page use flash games , videos , anything

here is a report from Firefox

[@ F_1855825113________] - Firefox 42.0 Crash Report - Report ID: c78aef21-34ed-4f4d-9a77-f260d21511...

[jeromiec83223024]

Interesting.  There are only 2 reported instances of this particular crash out of all Firefox crashes in the last 28 days.  That indicates something unique about your system.  I'd expect to see at least a few thousand hits for something that we broke recently.

If you haven't rebooted since you started seeing the problem, I'd start there.

If that doesn't help, I'd uninstall and re-install Flash Player.

Uninstall Flash Player - Mac:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

http://get.adobe.com/flashplayer

If that *still* doesn't work, give me a few more crash reports if you have a bunch in about:crashes.  I'll take a look and see if any of them are more useful.

Thanks!

[Ahmedk218]

i didn't just reboot i format the hole system. and install new fresh copy of mac osx and reset the RAM and SMC
i did uninstall the flash player and re install it and i did and clear the cash
i will attach some report when i get home

i work on 3 computers a workstation Mac for work, and 17" toshiba laptop is my personal computer and the mbp i use it sometimes when i have to render something on my toshiba in home
so that's why there is just few report

thanks ^_^ for your replays and sorry for delay

[jeromiec83223024]

Out of the ~450 million daily user sessions on Firefox, if only 2 crashes a month are showing up in Firefox's aggregate crash stats -- or lets be generous and say that only 10% of those crashes get recorded, so we assume there are 20 instances of this crash, that's a 1 in 630,000,000 chance to hit.  That's going to be difficult to reproduce in lab conditions. 

Either there's something unique about the content that you're viewing (the content is triggering some really strange condition in Flash, or it's malware), or there's something unique about the combination of hardware and software you're using.

If you have a consistent set of steps that leads to a crash, that would be very useful.

[Ahmedk218]

https://crash-stats.mozilla.com/report/index/d752a6f8-c07a-495a-a9f8-cf2242151111

https://crash-stats.mozilla.com/report/index/c78aef21-34ed-4f4d-9a77-f260d2151107

https://crash-stats.mozilla.com/report/index/edb0aae9-3998-4133-899f-02b952151107

https://crash-stats.mozilla.com/report/index/bbd0c176-84d1-425b-83fd-ee0502151108

https://crash-stats.mozilla.com/report/index/e18dd165-4243-465c-ac60-99b812151108

https://crash-stats.mozilla.com/report/index/e6753cac-d8ae-46a0-b5b8-a9f242151108

https://crash-stats.mozilla.com/report/index/56b19267-2779-445d-8b9e-e199f2151109

https://crash-stats.mozilla.com/report/index/bca8cabd-cb7e-4839-a309-d60d52151110

https://crash-stats.mozilla.com/report/index/51a5fdbf-3984-453a-8e1a-d56f92151111

https://crash-stats.mozilla.com/report/index/23707281-a96f-4a88-a088-13d962151111

hope these help

by content it dose not mater a video on facebook or other website or any game on facebook or any game on any wesite anything that use flash it dose not mater it will crash
no steps needed ^_^ open any video on any site just click play ether it crash from the start or wait about 10 to 30 min and it will crash

about the software i use the original usb apple provided from apple store and apple try to found some problem in my system and they walk me throw steps to find a problem and they did found nothing in the software

about hardware they try to do diagnoses for the hardware but my mac is old, and there is no apple house in my country so i couldn't be sure that the hardware is 100%
but i use sometime the mbp for other thing like photoshop and illustrator and after effect and it work fine that's why i don't thing it's hardware problem

thanks for your time ^_^

[jeromiec83223024 · Accepted solution]

Wow, these are all just singular crashes all off in garbage memory.  Something is definitely wrong, but I'm pretty confident that it's specific to your machine.

Here's where I'd like to start.  I think we should blow away Flash completely, scan your disk for corruption and repair anything we find, reboot, then do a re-install.

1.) Let's do the manual uninstall for Flash to ensure it's really getting cleaned up. 

     If you can't delete some of this manually, the disk is corrupted.  Do Step 2 and then come back and do this again. 

How to perform a "clean install" of Flash Player in Mac OS X

2.) See the "Try Disk Utility" section:

https://support.apple.com/en-us/HT203176

While you're there, choose Repair Filesystem Permissions (Verify will frequently return clean, but then Repair will still fix a bunch of problems).

3.) Reboot the machine (for real, just to eliminate any possibility that something is keeping Flash stuff in-use)

This is weird enough that it's worth running hardware diagnostics on the machine.  You may just have a flaky stick of RAM.

OS X El Capitan: Use Apple Diagnostics or Apple Hardware Test‌

[Ahmedk218]

first thing thanks for all your help and time ^_^

done all steps and nothing happened
but i try to switch my rams between my laptops they both have 8 gig of ram 1333hz but different brand name
and guess what
for now both of them are working fine and it's been more than 2 hour of playing videos and flash on both of them
hope it last

thanks ^_^

[JAGUAR6CY]

This is the only solution for Windows.  Try it.

Solved? Flash player jerky and freezes browser