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Inspiring
November 10, 2015
Answered

adobe flash player keep crashing on my macbook pro 5,5 El capitan

  • November 10, 2015
  • 2 replies
  • 8486 views

hi

my macbook pro keep crashing the web site that have flash player content and i send these report crash
and some time it crash the browser and yes i send some report for firefox and some time it crash the hole system and i did send some report there too

and for like a week im calling apple and they walk me throw steps to make shore it's not a cash file of plug-in or system problem
they try to reset my ram and smc uninstalling flash player and deleting plugin's and deleting cash's file all over the place

my macbook never crash when i use photoshop or illustrator or after effect but just on games or flash player content

i try to install windows 10 on my macbook pro it worked fine for the flash player but i cannot install driver for trackpad and keyboard light

but i have no problem going to windows if i can setup a driver's for windows on my macbook

                                                                               

thanks all

    This topic has been closed for replies.
    Correct answer jeromiec83223024


    https://crash-stats.mozilla.com/report/index/d752a6f8-c07a-495a-a9f8-cf2242151111

    https://crash-stats.mozilla.com/report/index/c78aef21-34ed-4f4d-9a77-f260d2151107

    https://crash-stats.mozilla.com/report/index/edb0aae9-3998-4133-899f-02b952151107

    https://crash-stats.mozilla.com/report/index/bbd0c176-84d1-425b-83fd-ee0502151108

    https://crash-stats.mozilla.com/report/index/e18dd165-4243-465c-ac60-99b812151108

    https://crash-stats.mozilla.com/report/index/e6753cac-d8ae-46a0-b5b8-a9f242151108

    https://crash-stats.mozilla.com/report/index/56b19267-2779-445d-8b9e-e199f2151109

    https://crash-stats.mozilla.com/report/index/bca8cabd-cb7e-4839-a309-d60d52151110

    https://crash-stats.mozilla.com/report/index/51a5fdbf-3984-453a-8e1a-d56f92151111

    https://crash-stats.mozilla.com/report/index/23707281-a96f-4a88-a088-13d962151111

    hope these help

    by content it dose not mater a video on facebook or other website or any game on facebook or any game on any wesite anything that use flash it dose not mater it will crash
    no steps needed ^_^ open any video on any site just click play ether it crash from the start or wait about 10 to 30 min and it will crash


    about the software i use the original usb apple provided from apple store and apple try to found some problem in my system and they walk me throw steps to find a problem and they did found nothing in the software

    about hardware they try to do diagnoses for the hardware but my mac is old, and there is no apple house in my country so i couldn't be sure that the hardware is 100%
    but i use sometime the mbp for other thing like photoshop and illustrator and after effect and it work fine that's why i don't thing it's hardware problem

    thanks for your time ^_^


    Wow, these are all just singular crashes all off in garbage memory.  Something is definitely wrong, but I'm pretty confident that it's specific to your machine.

    Here's where I'd like to start.  I think we should blow away Flash completely, scan your disk for corruption and repair anything we find, reboot, then do a re-install.

    1.) Let's do the manual uninstall for Flash to ensure it's really getting cleaned up. 

         If you can't delete some of this manually, the disk is corrupted.  Do Step 2 and then come back and do this again. 

    How to perform a "clean install" of Flash Player in Mac OS X

    2.) See the "Try Disk Utility" section:

    https://support.apple.com/en-us/HT203176

    While you're there, choose Repair Filesystem Permissions (Verify will frequently return clean, but then Repair will still fix a bunch of problems).

    3.) Reboot the machine (for real, just to eliminate any possibility that something is keeping Flash stuff in-use)

    This is weird enough that it's worth running hardware diagnostics on the machine.  You may just have a flaky stick of RAM.

    OS X El Capitan: Use Apple Diagnostics or Apple Hardware Test

    2 replies

    Inspiring
    November 16, 2015

    This is the only solution for Windows.  Try it.

    Solved? Flash player jerky and freezes browser

    Ahmedk218Author
    Inspiring
    November 13, 2015

    even with the new update for flash player it still crash

    please help

    jeromiec83223024
    Community Manager
    Community Manager
    November 17, 2015

    To give you any useful advice, I'm going to need to know more about your computer and browser:

    https://forums.adobe.com/thread/1195540

    Ahmedk218Author
    Inspiring
    November 18, 2015

    macbook pro 5,5 mid 2009
    el capitan 10.11.1
    any browser firefox , chrome , maxthon , Safari
    flash is 19.0.0.229 and i update to 19.0.0.245
    any page use flash games , videos , anything

    here is a report from Firefox

    [@ F_1855825113________] - Firefox 42.0 Crash Report - Report ID: c78aef21-34ed-4f4d-9a77-f260d2151107