Adobe Flash Player Plugin Not Working Right With Windows 10

Report · Jul 28, 2016

Operating system version: Windows 10

Web browser version: Google Chrome 52.0.2743.82 m (64-bit)

Flash Player version: 22.0.0.209

Every time I go to these specific websites that I always go to to watch videos, the flash player plugin sees not to be working right. When I click the video, it shows on the screen saying "flash plugin fail to plug in" and then it goes straight to the video. The website where i watch the videos is www.perk.tv.com

Report · Jul 29, 2016

Try to delete the following file(s)/folder as it has been know to cause errors ( if you get them ) while playing flash content:

c:\users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash

Best Regards

Please be sure to mark my post here helpful or answered if I assisted you

Thanks

Report · Aug 01, 2016

I'm not comfortable with this guidance, nor do I think the Chrome team would be thrilled by it. Because there are multiple installation vectors available (and used) by Chrome's update system, I'm not sure that deleting this specific folder consistently accomplishes what you want, or that it leaves the user in a reliable state for future updates. It might be benign, but unless it was tested rigorously to prove that, it seems like superstition.

If the goal here is to clean out things like LSOs and DRM licenses, people can do that from within Chrome:

Menu > Settings > Clear Browsing Data

Check Content Licenses and Cookies and other site and plugin data

If that doesn't get it done, removing and reinstalling Chrome is probably a better choice. What we specifically want to avoid, is the risk of putting the user in a state where automatic updates no longer get applied consistently from all vectors. I'd much rather see us advise the user to sync their settings to their Google account, and then do a complete uninstall/reinstall. This will preserve the things that matter for the user experience in the browser, and we don't have to worry about them being unprotected in the future because an update failed.

Report · Aug 01, 2016

My System type is 64-bit operating system, x64-based processor. But the thing is when I went to control panel and I found that my flash player is 32-bit. Could that be the problem?

Report · Aug 01, 2016

No. The Flash Player that ships with Chrome is a built-in component of Chrome. The control-panel icon is for Internet Explorer and Firefox, which are typically 32-bit, even on 64-bit operating systems. The label on the control panel icon is a hold-over from days gone by, and is confusing. There's probably a good reason for it, but I don't know what it is. I'm going to ask around.

Report · Aug 01, 2016

Every time i got to Perk.tv to watch videos so I can earn points, this is what it says before the videos load.

Report · Aug 01, 2016

FWIW, I'm not able to reproduce this problem. The Flash videos load for me immediately in Chrome on Mac.

A couple things to try:

Go to chrome://plugins and check "Always Allowed to Run" next to Adobe Flash Player.
Do you have an ad-blocker installed, or any plugins or settings that might interfere with how javascript would normally run?
Does the problem persist after a reboot?
If you go to Chrome > About Google Chrome, do you have any pending updates? If so, apply them and see if the problem persists.

Report · Aug 01, 2016

I have Windows 10. I dont have a Mac.

Report · Aug 01, 2016

Yes, I caught that. Did you try any of the recommendations I provided?

Report · Aug 01, 2016

I have a ad-blocker installed but I only disabled it just for that site only. But I have it enabled for the other sites.

Report · Aug 01, 2016

If you temporarily disable the ad blocker as an experiment, does the problem go away?

Report · Aug 01, 2016

Should i delete my cookies and history first and then try and temporarily disable the ad blocker?

Report · Aug 01, 2016

Its still not working right.

Report · Aug 01, 2016

This how it looks when I went to chrome://plugins

Report · Aug 02, 2016

In all honesty it does not matter if Google approves of this or not quite simply because Google is known for piss poor customer support to begin with, leaving users to try and figure things out on their own, not replying to anyone, etc. Everyone pretty much knows this that has ever worked in tech support or any kind of technology role professionally about Google's notorious lack of customer support. So with all due respect until I see an official post from Google addressing this issue I am assuming it is safe to continue to delete it.I have seen bug reports from 2013 on this issue, once again Google has not addressed leaving users handing out to dry.

User have reported this to to work, and I do it all the time as a preventive step and never encountered any issues doing this dozens of times, i have never had any flash player issues, i have done this on a literally dozens machines that I have deployed at the office and not heard one single complaint about chrome and flash player not functioning correctly, my flash player updates correctly in Chrome as well as the application itself.

I just deleted the folder in question and simply re-opening chrome and going to the about Adobe Flash player page the folder and its dll contents re-created itself right before my very eyes.

Flash doesn't load in Chrome browser. Says "Couldn't load plugin." - Super User

Best Regards

Report · Aug 01, 2016

For completeness, I replied offline, but I'm thinking that this is part of Chrome's plug-in power saver functionality.

The error message is generated by the content provider, and creates a sub-optimal experience, but it's something that they could clean up, and as far as I can tell, this is the intended behavior.

Report · Aug 11, 2016

In control panel where it say Flash Play (32-bit) I clicked there and went to the settings and it say this: