Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

Report · Aug 04, 2015

I updated my Acer Aspire V15 Nitro to Windows 10 a few days ago and everything worked pretty good.

Few Days later (i think since 02.08.15) i have the problem that Adobe Flash/Shockwave is crashing immediately in all browsers (Google Chrome, Firefox, Edge) when i open a page where flash is needed.

I tried ti fix it but i am out of ideas, so can anyone help me?

My System:

Win 10 Home 64bit

Adobe Flash version 18.0.0.209

Google Chrome Version 44.0.2403.125 m

Thank you for help everyone, Greetings Matthias

Report · Aug 06, 2015

I'm having the exact same problem -- I upgraded to Windows 10 a few days ago and, starting today, the Flash player crashes IMMEDIATELY, even here on the adobe site -- the app that shows what version of flash you are running (I've downloaded and reinstalled the latest version now several times after uninstalling) -- lists the version for about 10 seconds and then crashes. I am in total browser hell. It crashes with Firefox, chrome, IE, and safari.

Can someone please help!!!

Report · May 25, 2016

Loaded windows 10 and got freezes for shockwave on every browser. Tried all kinds of things with no luck. Finally listened to other forums and uninstalled my old audio from my programs list. Fixed it! Go to the bottom left of windows 10 screen, Right click on windows. Click on programs and features. Uninstall any audio programs. Reboot.

Report · Nov 06, 2016

Do not make Edge your default browser, I went back to Chrome as my default browser and it Seems to help.

Report · Nov 07, 2016

Given the age of this thread, I'm going to close it. If you're having a problem with a current version of your browser and Flash Player, please begin a new thread, so we can offer you personalized advice.

The following information would be useful:

https://forums.adobe.com/thread/1195540

Also, to be clear, Chrome is not dropping support for Flash Player. They *are* implementing Plug-In Power Saver, which prevents things like ads, and invisible tracking pixels from loading and consuming system resources. Legitimate, large, interactive content still works, but your point is valid (and generally reflects reality). Aside from a few specific use-cases (high-end web-based gaming, premium video experiences), HTML5 technology is generally very good and should be preferred for new content development.

Report · Aug 06, 2015

The screenshot shows, that the flash player crashed on Youtube,

Can you please confirm:

1. is Youtube.com using flash player on the browser. (By default is uses HTML5)

2. If not, can you please check and confirm, on which site are you getting the crash.

Thanks

Report · Oct 23, 2015

Having exactly the same problem on Windows 10. Crashes using Edge, Chrome and Firefox. The problem appears to be that Shockwave Flash is hanging on the ads as I can see them loading on the bottom left of the screen and then the browser hangs. Rebooting the laptop usually solves the issue for a short while. A quick search on the internet indicates that this is a serious and pervasive issue, but individual users are blaming their own individual browsers. However, I can assure you that the problem is across all three major browsers. I have attempted all known rectifications. Removing add-ons. Unticking hardware acceleration. Checking for duplicate Shockwave plugins. Re-installing Flash. etc etc.

Report · Oct 26, 2015

Updated my Realtek driver as per the link above and haven't had an issue since. Three days now. Fingers crossed.

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Co nn=3&Down...

Report · Aug 11, 2015

Same problem. Worked for about 5 days in Facebook games, then nothing. Only got green-screen, patterned green screen or black screen on YouTube. Adobe site says Newest version and all is well. Usedd link in one of the games that says get player here and downloaded. On step 3 there is a statement when you see animation ... I do no see animation. However, I now can view flash on You Tube with a lot of buffering, (I've set to lowest 1 step at a time and it made absolutely no difference!), choppiness, and sound is not in sync with pictures at times. Just now after doing a scan etc over night, I did a check and screen says I need "Chrome" plug ins. WHAT?

Somebody, either Adobe or Microsoft needs to step up and say "My Bad" and fix this mess.

Report · Aug 26, 2015

Hi

Can you please provide us the dxdiag of your machine.

Below are the steps to obtain dxdiag:

1. press Window key + R

2. type dxdiag and press Enter

3. A window will pop up

4. press "save all informantion" button on the lower side of the windows

5. Save the report and please share the same.

Thanks

Report · Aug 26, 2015

I have reset windows for now. Will send if I install Adobe again and face the same issue

Regards

Sent from Yahoo Mail on Android

From:"JasbeerSingh" <forums_noreply@adobe.com>

Date:Thu, 27 Aug, 2015 at 8:09

Subject:[Using Flash Player] Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

created by JasbeerSingh in Using Flash Player - View the full discussion

Hi

Can you please provide us the dxdiag of your machine.

Below are the steps to obtain dxdiag:

1. press Window key + R

2. type dxdiag and press Enter

3. A window will pop up

4. press "save all informantion" button on the lower side of the windows

5. Save the report and please share the same.

Thanks

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Report · Aug 27, 2015

Hi, thank you for your help!

I already downgraded Windows to 8.1 again, because i was not able to work with my computer running WIN10. In 8.1 I have no problems with Flash, so it must be an WIN 10 issue.

Nevertheless I uploaded my dxdiag (but in Win8.1) for you, maybe it helps to fix the issue. Download Link

Thank you..

Report · Sep 13, 2015

Here you go I'm having the same problem with shockwave flash problem. I have attached to this reply, thanks for your help!

https://drive.google.com/file/d/0B4ZTawTgrUi8dHp5b0xET2dxWGc/view?usp=sharing

Report · Aug 07, 2016

I have same issue when stream video e.g. Olympics on NBC. Then all open Firefox windows freeze too. Also happens in Chrome though less frequently.

Windows 10 on Dell workstation.

------------------

System Information

------------------

Time of this report: 8/7/2016, 19:29:58

Machine name: JPT-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160516-0600)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Precision Tower 5810

BIOS: BIOS Date: 05/20/16 13:42:45 Ver: A13.00

Processor: Intel(R) Xeon(R) CPU E5-1660 v3 @ 3.00GHz (16 CPUs), ~3.0GHz

Memory: 16384MB RAM

Available OS Memory: 16306MB RAM

Page File: 6437MB used, 34866MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Enabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA Quadro K2200

Manufacturer: NVIDIA

Chip type: Quadro K2200

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_13BA&SUBSYS_109710DE&REV_A2

Display Memory: 3739 MB

Dedicated Memory: 4034 MB

Shared Memory: 3801 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Dell S2409W(Analog)

Monitor Model: DELL S2409W

Monitor Id: DELA037

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Displayport External

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 10.18.0013.6191 (English)

Driver Version: 10.18.13.6191

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 2/9/2016 02:39:50, 16995576 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71E3E-50FA-11CF-416B-9A301FC2C735}

Vendor ID: 0x10DE

Device ID: 0x13BA

SubSys ID: 0x109710DE

Revision ID: 0x00A2

Driver Strong Name: oem187.inf:NVIDIA_Devices.NTamd64.6.1:Section022:10.18.13.6191:pci\ven_10de&dev_13ba&subsys_109710de

Rank Of Driver: 00E60001

Video Accel:

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

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{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

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D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

Card name: NVIDIA Quadro K2200

Manufacturer: NVIDIA

Chip type: Quadro K2200

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_13BA&SUBSYS_109710DE&REV_A2

Display Memory: 3739 MB

Dedicated Memory: 4034 MB

Shared Memory: 3801 MB

Current Mode: 3440 x 1440 (32 bit) (60Hz)

Monitor Name: Dell U3415W(miniDisplayPort)

Monitor Model: DELL U3415W

Monitor Id: DELA0A7

Native Mode: 3440 x 1440(p) (59.973Hz)