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Matthias95
Matthias95
New Participant
August 4, 2015
Question

Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

  • August 4, 2015
  • 11 replies
  • 31550 views

I updated my Acer Aspire V15 Nitro to Windows 10 a few days ago and everything worked pretty good.

Few Days later (i think since 02.08.15) i have the problem that Adobe Flash/Shockwave is crashing immediately in all browsers (Google Chrome, Firefox, Edge) when i open a page where flash is needed.

I tried ti fix it but i am out of ideas, so can anyone help me?

My System:

Win 10 Home 64bit

Adobe Flash version 18.0.0.209

Google Chrome Version 44.0.2403.125 m

Thank you for help everyone, Greetings Matthias

This topic has been closed for replies.

11 replies

G
guysuff
New Participant
November 6, 2016

The only time I've had the problem shockwave crashing is when I make Microsoft Edge my default browser.  I went back to making chrome my default browser, and i have been able to use edge, explorer, and chrome without it crashing.

A
Anonymous
August 11, 2016

The most recent version of Shockwave Flash is make all browsers and applications that use it crash! This is absolutely annoying and the reliability of this product over the years has been questionable. The current version is the worst I've ever experienced.

Note that as of September 2016 (in Chrome v53), Google Chrome will no longer support Adobe Flash. Google reasons: "Today, more than 90% of the Flash on the web loads behind the scenes to support things like page analytics. This kind of Flash slows you down, and starting this September, Chrome 53 will begin to block it. HTML5 is much lighter and faster, and publishers are switching over to speed up page loading and save you more battery life. You’ll see an improvement in responsiveness and efficiency for many sites."

Flash has never been supported by iOS, and was removed from Android some years ago. Going forward sites will be encouraged to use HTML5 over Flash.

L
lbeaussu
New Participant
October 26, 2015

I was having the same issue using chrome. When i tried logging into a particular site for work, it would say the shockwave flash player plugin is not responding. Then I signed out of chrome and tried it again and there was not a problem. That is when I realized the problem must have been in the settings. So I cleared all my history and I unchecked the box in settings under the Privacy section titled "Protect you and your device from dangerous sites". And instantly when i tried to go to a page that required flash it worked no problem! Try it out maybe this will solve the problem. I logged back in again and changed my privacy settings and now there is no issue.

M
mattheww48329119
New Participant
October 12, 2015

I have had the same issue also. it was working for a good month and now its not working on anything at all

S
studentacc0unt
New Participant
October 7, 2015

I am having the exact same issue. Crashes on all browsers, I can't get into my bank account.

did Adobe ever get back to you?

S
SMFlashDev
New Participant
October 7, 2015

  If you have run a virus scan and your system shows clean, it’s probably audio driver. After replacing my audio driver it hasn’t crashed once. Check this link out: Shockwave Flash Crashing In Windows 10 Technical Preview - Microsoft Community. Hope it helps you as I know I was frustrated as heck and I'm an IT professional...LOL

 

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
October 7, 2015

Thanks for the heads up on the audio driver.  In your case, did you upgrade an OEM driver or did you have to uninstall and use Microsoft's built in driver support?

S
SMFlashDev
New Participant
October 2, 2015

Same issue here. All browsers crash sporadically  (Chrome,IE11,Firefox). This only occurs on machines with Windows10 upgrade. Very frustrating that non of the forums seem to have a solution to the issue except downgrade, which is not always an option. If anyone hears of a true fix, please let me know as I have searched the web and read through countless forums without any luck.

    brianMT1959
    brianMT1959
    Known Participant
    October 2, 2015

    This is not just a win 10 issue. This is an issue with latest Flash ver 19 crashing in all browsers across a multitude of systems.

    Win 7pro, win 8.1 home, win 8.1 pro, win 10 home, win 10 pro and win 10 evaluation (beta). All in use via 2 pc's and laptop.

    Browsers affected:- Firefox, Chrome, IE11, Edge, Safari, Opera, Maxthon.

    If you have multiple tabs/windows open requiring use of flash player ver 19 it will either, hang, become unresponsive or just crash.

    Ver 19 is unstable and can't cope with multiple use at same time.

    A
    Anonymous
    August 16, 2015

    I am also having the same issue. I am struggling for past 5 days. I tried every thing including (1) Enable/disable Protected Mode   (2) Uninstall Adobe and reinstall (3) Update Video driver (4) Stop Video accelerator. No help. However after Windows 10 Adobe update it worked for one day. Again same issue. I noticed that after I run a video (e.g. from Coursera.com) the browser hangs. Then after restart this issue of Falsh crashing crops up. No matter if you clear the cash, history and all temp files. Can Adobe fix it once for all?

    Azzle
    Azzle
    New Participant
    August 12, 2015

    I'm having this EXACT same issue. It was working fine for the first few weeks with Windows 10, but now this. I didn't see this post so I too posted:

    Videos have stopped working and sometimes crash the browser

    maryc90700431
    maryc90700431
    New Participant
    August 11, 2015

    Same problem. Worked for about 5 days in Facebook games, then nothing. Only got green-screen, patterned green screen or black screen on YouTube. Adobe site says Newest version and all is well. Usedd link in one of the games that says get player here and downloaded. On step 3 there is a statement when you see animation ... I do no see animation. However, I now can view flash on You Tube with a lot of buffering, (I've set to lowest 1 step at a time and it made absolutely no difference!), choppiness, and sound is not in sync with pictures at times. Just now after doing a scan etc over night, I did a check and screen says I need "Chrome" plug ins.  WHAT?

    Somebody, either Adobe or Microsoft needs to step up and say "My Bad" and fix this mess.

    JasbeerSingh
    Adobe Employee
    JasbeerSingh
    Adobe Employee
    August 27, 2015

    Hi

    Can you please provide us the dxdiag of your machine.

    Below are the steps to obtain dxdiag:

    1. press Window key + R

    2. type dxdiag and press Enter

    3. A window will pop up

    4. press "save all informantion" button on the lower side of the windows

    5. Save the report and please share the same.

    Thanks

      A
      Anonymous
      August 27, 2015

      I have reset windows for now. Will send if I install Adobe again and face the same issue 

      Regards 

      Sent from Yahoo Mail on Android

      From:"JasbeerSingh" <forums_noreply@adobe.com>

      Date:Thu, 27 Aug, 2015 at 8:09

      Subject:[Using Flash Player] Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

      Adobe Flash/Shockwave crashes immediately in all Browsers WINDOWS 10

      created by JasbeerSingh in Using Flash Player - View the full discussion

      Hi

       

      Can you please provide us the dxdiag of your machine.

      Below are the steps to obtain dxdiag:

      1. press Window key + R

      2. type dxdiag and press Enter

      3. A window will pop up

      4. press "save all informantion" button on the lower side of the windows

      5. Save the report and please share the same.

       

      Thanks

      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7902912#7902912 and clicking ‘Correct’ below the answer

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      JasbeerSingh
      Adobe Employee
      JasbeerSingh
      Adobe Employee
      August 7, 2015

      The screenshot shows, that the flash player crashed on Youtube,

      Can you please confirm:

      1. is Youtube.com using flash player on the browser. (By default is uses HTML5)

      2. If not, can you please check and confirm, on which site are you getting the crash.

      Thanks

      girishmenezes
      girishmenezes
      New Participant
      October 23, 2015

      Having exactly the same problem on Windows 10. Crashes using Edge, Chrome and Firefox. The problem appears to be that Shockwave Flash is hanging on the ads as I can see them loading on the bottom left of the screen and then the browser hangs. Rebooting the laptop usually solves the issue for a short while. A quick search on the internet indicates that this is a serious and pervasive issue, but individual users are blaming their own individual browsers. However, I can assure you that the problem is across all three major browsers. I have attempted all known rectifications. Removing add-ons. Unticking hardware acceleration. Checking for duplicate Shockwave plugins. Re-installing Flash. etc etc.

      girishmenezes
      girishmenezes
      New Participant
      October 26, 2015

      Updated my Realtek driver as per the link above and haven't had an issue since. Three days now. Fingers crossed.

      http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Co nn=3&DownTypeID=3&GetDown=false

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