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R
ryanh54222968
Participant
July 27, 2016
Question

Adobe Flash won't download on Mac OS 10.11.6

  • July 27, 2016
  • 5 replies
  • 14702 views

I am having an issue updating my flash player. I uninstalled the previous version of flash player and followed all instructions trying to reinstall. I keep getting a failure message at 55% install. Please help!!!

Here is the link to all of the normally requested files:

Shared Files - Acrobat.com

This topic has been closed for replies.

5 replies

L
l_x
Participant
August 9, 2016

Same problem here:

MAC OSX El Capitan, Safari: I try to install the flash player, but the installer stops at 90 %. Tried it with browser on and of, dropbox on/of and no virus scanner.

S
sgbett
Participant
August 9, 2016

I was getting an Installation error at 90%. Clean install did not work for me.

inspecting the log file in the terminal ...

# cat ~/Library/Logs/FlashPlayerInstallManager.log

revealed a permission error...

2016-08-09 10:23:28 +0100   IM: [install started]
2016-08-09 10:23:28 +0100   RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
2016-08-09 10:23:28 +0100   RA: 
Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
 {
    NSFileCreationDate = "2016-06-29 01:09:55 +0000";
    NSFileExtensionHidden = 0;
    NSFileGroupOwnerAccountID = 0;
    NSFileGroupOwnerAccountName = wheel;
    NSFileHFSCreatorCode = 0;
    NSFileHFSTypeCode = 0;
    NSFileModificationDate = "2016-06-29 01:09:55 +0000";
    NSFileOwnerAccountID = 0;
    NSFileOwnerAccountName = root;
    NSFilePosixPermissions = 2541;
    NSFileReferenceCount = 1;
    NSFileSize = 27184;
    NSFileSystemFileNumber = 90527959;
    NSFileSystemNumber = 16777220;
    NSFileType = NSFileTypeRegular;
}
2016-08-09 10:23:28 +0100   RA: 
Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
 {
    NSFileCreationDate = "2015-07-04 14:58:09 +0000";
    NSFileExtensionHidden = 0;
    NSFileGroupOwnerAccountID = 0;
    NSFileGroupOwnerAccountName = wheel;
    NSFileModificationDate = "2016-08-09 09:23:28 +0000";
    NSFileOwnerAccountID = 0;
    NSFileOwnerAccountName = root;
    NSFilePosixPermissions = 449;
    NSFileReferenceCount = 12;
    NSFileSize = 408;
    NSFileSystemFileNumber = 3805633;
    NSFileSystemNumber = 16777220;
    NSFileType = NSFileTypeDirectory;
}
2016-08-09 10:23:29 +0100   IM: [install failed: 30]
2016-08-09 10:23:29 +0100   IM: Install failed with error code: 30.
2016-08-09 10:23:29 +0100   IM: NPAPI 22.0.0.209 ---------- log end ----------

checking this folder...

# ls -l /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/

revealed that the 'T' sub folder was only writable by root

total 0
drwxr-xr-x   7 root  wheel  238  9 Aug 10:23 0
drwx------  13 root  wheel  442 20 Jul 09:26 C
drwxr-xr-x   4 root  wheel  136  9 Aug 10:02 Cleanup At Startup
drwx------  11 root  wheel  374  9 Aug 10:23 T

adding permissions for wheel group to 'T' folder...

# chmod 750 /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T

then running installer again succeeded.

rrwiseman
rrwiseman
Participant
August 9, 2016

Thanks for your solution, which is alas incomprehensible to me. Could you write some simple instructions please?

jeromiec83223024
jeromiec83223024
Inspiring
August 9, 2016

Here's official, user-friendly installation troubleshooting guidance.  I'd recommend starting here before  going down more esoteric paths.

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.

rrwiseman
rrwiseman
Participant
July 30, 2016

Same problem on my iMac running OS 10,11.5. Install reaches 90%, stops and then cannot be aborted. Have to use Force Quit.

R
rodrigovalencia
Participant
July 28, 2016

i have the same issue, i've tried rebooting, uninstalling and installing again, nothing works progress for the installation reaches 55% and then fails, i have flash player plug in on chrome working fine, but is impossible to install it on Safari.

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
July 28, 2016

Hi,

Could you provide us with few log files that would help us debug. Please go through the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the Adobe_GDE.log, Adobe_ADM.log and FlashInstall.log files. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post a link here.

Thanks!

A
Anonymous
July 30, 2016

I am having the same problem on my Mac OS 10.11.6

Here's a link to my files:

Shared Files - Acrobat.com

Please help!

Thank you!

K
Kratika Agarwal
Participating Frequently
July 27, 2016

Hi,

Below link might be helpful:

Flash Player Help

Adobe - Flash Player

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

R
ryanh54222968Author
Participant
July 27, 2016

Hey, I appreciate the feedback but Ive already followed all of those steps and even tried researching the web for possible solutions. No matter what I do, the installation always fails at 55%.

jeromiec83223024
jeromiec83223024
Inspiring
July 27, 2016

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.

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