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L
lovingperson1234
Participating Frequently
July 4, 2013
Question

Any solutions to stop the Flash player Update service 11.6 r602 from crashing?

  • July 4, 2013
  • 2 replies
  • 5525 views

Hello this is the second time i post something that is related to this my computer keeps running the Flash player Update service and that keeps crashing causing some of my games to crash also. I run a windows 7 professional edition on my computer. This problem started about 2 weeks ago and it seems that i am getting ignored by all the staff and everybody else because seems to give me advice. I have tried multiple step, i have tried a clean boot, i also did a scan of the security files of microst to se if there was something wrong with the files i know it's a bug in the coding. I have tried uninstalling and reinstalling problem is it's always running and i cannot disable it because i don't see any programs running on flash in my process. I have talk to multiple tech support and since this has been going on for two weeks and adobe has no tech support only a community of experts it has not gotten resolved and won't be anytime soon so plz if you have advice plz inlighten me cuz i am done it's getting really old really fast. I am aslo having the same problem as these people with this thread here : http://forums.adobe.com/message/5472502#5472502

They got answered but i did not seeing as i asked the question three day ago

I have unchecked the service in msconfig.

I have the current version of Flash Player.

I use Google Chrome and Mozilla Fire Fox.

Description

Faulting Application Path:          C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

Problem signature

Problem Event Name:          APPCRASH

Application Name:          FlashPlayerUpdateService.exe

Application Version:          11.6.602.180

Application Timestamp:          51a4ab8c

Fault Module Name:          ntdll.dll

Fault Module Version:          6.1.7601.17725

Fault Module Timestamp:          4ec49b8f

Exception Code:          c0000005

Exception Offset:          0002e243

OS Version:          6.1.7601.2.1.0.256.48

Locale ID:          4105

Additional Information 1:          0a9e

Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

Additional Information 3:          0a9e

Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID:          3634136356

this is the description of the problem here if you have the same problem, what do we do cuz we are a bunch just walking around like chicken's not knowing what do to

This topic has been closed for replies.

2 replies

L
lovingperson1234Author
Participating Frequently
July 12, 2013

I tired that too i finally fixed my problem i installed a later version of Flash player and when i finally did that my anti-virus detected that file was maliscious and was a virus so it finally got deleted thanks anyway guys if you are ahving the same problem unistall then reboot then install a later version of Flash player in the archives

C
catsharr
Participant
July 11, 2013

Hi, I've been working on this problem on my computer, windows vista, for a while now

and since nothing can correct this problem

I just now discovered that there are two flashplayerupdateservice.exe on my hard drive!

one in my windows\system32 directory and

the other one in windows\system32\MacroMed\Flash

exactly the same version, same everything, 11.6.602.180 both of them

I suspect having two copies of the same program is what makes it crash.

Can Adobe please fix this problem? It's just annoying, does not hurt and you can leave it alone

and go on with your business, but it would be nice to get rid of that error message.

Thanks

pwillener
pwillener
Legend
July 12, 2013

Perform a clean install: http://forums.adobe.com/thread/928315

C
catsharr
Participant
July 14, 2013

Hi, the cleanup procedure given in the "clean install" link worked for me.

I had to use Unlocker to delete the flashplayerupdateservice.exe file from the MacroMed\Flash folder. But without Unlocker I would have been stuck. It's been over 24h now and all is running smoothly. Hourray!

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