Can't delete Flash9.ocx

Report · Jul 25, 2006

While trying to solve some Flash/IE installation problems, I have discovered that I can't delete the following file:
C:\WINDOWS\SYSTEM32\Macromed\Flash\Flash9.ocx
I've tried safe mode, "move on boot", BartPE, and nothing will get rid of this file. The read only attribute is set and cannot be changed....does anybody have any ideas as to what might be causing this?
Thanks,

Rob

Report · Dec 21, 2006

Hi,
as you told,i have copy *.mdmp files.how can i send it to you?

----
Demon.Duke

Report · Aug 17, 2007

Hi Paul,

I encountered a very strange issue with Flash Player. The issue occurs on any browsers (including IE6, IE7, FireFox, Opera) running on Windows XP Professional German Edition (only with German Edition of Windows XP with Large Font settings - by going to Display Properties - Appearance - Font Size -> Large).

In such a situation, every time I try to upload a picture using this site, the browser automatically closes without any error message:

http://194.11.147.84/labs/editor/editor5.php?link=123&run=1&krn=10001300

I would like to send you the Flash log file as well as the file containing the PC configuration but I don't know how I can send them to you.

Many thanks,

Trung.

Report · Aug 17, 2007

I had the same problem with the flash9d.ocx file and Internet Explorer. While I could not delete the .ocx file, I could delete everything else in the folder (c:\Windows\System32\Macromedia\Flash) and that has stopped my problem. Hope it works for everyone else reading this thread.

Kwhiz01

Report · Dec 22, 2006

Hi,

You can send them to pbetlem at adobe.com.

Be aware that the dump files have a snapshot of the memory at the time of crash and will have URLs that you visited as part of the crash. I will keep this info private to Adobe. I'll understand if you're not comfortable sharing this info.

--- Paul

Report · Dec 28, 2006

Hey Paul, I'm joining your band of followers today. I just got done upgrading a system. Below are the specs . . .

***********************************************************************
Processor
Model : Intel(R) Celeron(tm)
Speed : 731MHz
Performance Rating : PR987 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 4-way set, 32 byte line size
L2 On-board Cache : 128kB ECC Synchronous, Write-Back, 4-way set, 32 byte line size

Mainboard
Bus(es) : ISA PCI IMB PCMCIA USB i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Phoenix 3.07
System : 00101680 XG836 15294500050482
Mainboard : Trigem Computer, Inc. Cognac
Total Memory : 255MB SDRAM

Chipset 1
Model : Intel Corporation 82810 810 Chipset Memory Controller Hub
Front Side Bus Speed : 1x 66MHz (66MHz data rate)
Total Memory : 256MB SDRAM
Shared Memory : 1MB

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : Intel(R) 82810 Graphics Controller

***********************************************************************

I just upgraded the system from Windows Me (Gah!) to Windows XP, it's my girlfriends what can I say, LOL . . . So the system is running like a champ, . . . except for whenever a Flash integrated site is visited. I tried using different browsers the whole nine yards.

You want to know what sites they were (ANY ONE WITH FLASH) especially www.adobe.com "instant crash - internet explorer has encountered a problem" if she visits MSN.com forget about it "the entire system freezes." She can surf to any site that's not Flash integrated to her hearts content but as soon as she hits a flash site, it's curtains . . .

Need a fix, because Adobe is making our lives miserable. I was also just informed that Microsoft just lost a lawsuit to you guys on this very subject?

Best
JP

jp23cent@gmail.com

Best
JP

Report · Jan 23, 2007

Looks like Paul is taking an extended vacation, LOL . . .

Update: I installed a better graphics card in the system - a Voodoo3 card from back in the day. It really perked the system graphics up. But still the FLASH CRASH every time flash is installed on the system and the browser is navigated to a website with Flash on it. I got this old setup running cherry, everything under the sun but Flash works on this system.

Specs:

***********************************************************************
Processor
Model : Intel(R) Celeron(tm)
Speed : 731MHz
Performance Rating : PR987 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 4-way set, 32 byte line size
L2 On-board Cache : 128kB ECC Synchronous, Write-Back, 4-way set, 32 byte line size

Mainboard
Bus(es) : ISA PCI IMB PCMCIA USB i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Phoenix 3.07
System : 00101680 XG836 15294500050482
Mainboard : Trigem Computer, Inc. Cognac
Total Memory : 255MB SDRAM

Chipset 1
Model : Intel Corporation 82810 810 Chipset Memory Controller Hub
Front Side Bus Speed : 1x 66MHz (66MHz data rate)
Total Memory : 256MB SDRAM
Shared Memory : 1MB

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : Intel(R) 82810 Graphics Controller ***Update*** Creative Voodoo3 with latest drivers installed ***

***********************************************************************

I just upgraded the system from Windows Me (Gah!) to Windows XP, it's my girlfriends what can I say, LOL . . . So the system is running like a champ, . . . except for whenever a Flash integrated site is visited. I tried using different browsers the whole nine yards.

Best
JP

jp23cent@gmail.com

Report · Feb 03, 2007

So, er is there a fix then? Folk seem to have stopped posting, is that due to frustration. I have been using channel 4 on demand to watch TV via broadband. I cannot get the program to load anymore. Here is a reply from channel 4 relating to the Flash9.ocx issue:

Thank you for your email regarding 4oD.

This is an issue with Adobe for the following reasons;

1. This issue has been around since Flash 7, 4oD has not.
2. the issue surrounds over writing previous versions of the flash 9.ocx file
3. This file cannot be registered because the previous file has read only permission.
4. Adobes forums are full of people with this issue, most of which are from the online gaming community and not customers of 4oD.
5. The reason why you are having problems now is because our site requires a flash upgrade rather than using the flash version that you already have installed.

Please feel free to forward this response to Adobe complete with the following links;

http://www.adobe.com/cfusion/webforums/f
orum/messageview.cfm?forumid=44&catid=18
4&threadid=1176330&enterthread=y

large number of posters on the above link!!

http://www.adobe.com/cfusion/webforums/f
orum/messageview.cfm?catid=184&threadid=
1177096&enterthread=y

some users found that registering the plug in manually worked for them.

1: download http://fpdownload.macromedia.com/get/fla
shplayer/current/licensing/win/install_f
lash_player_active_x.msi
2: Click Start>Run and enter c:\windows\system32\macromed\flash\Unins
tFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32 c:\windows\system32\macromed\flash\flash
9.ocx

If you require further information, feel free to email me back or visit http://help.channel4.com/4oD/

Jacqueline Harvey
Channel 4 Customer Support

As you can see, she recommeds trying some of the fixes posted on this site but none of them have worked for me. What will happen next?

Report · Jan 06, 2007

I am having similar crashes as described here. However, as far as I know, I have the latest version of everything. This is the info from the crash popup:
AppName: iexplore.exe AppVer: 7.0.5730.11 ModName: flash9b.ocx
ModVer: 9.0.28.0 Offset: 00099589

I am running windows XP SP2 with the latest updates.

I am using a flash program that is basically a chat client. The program uses extensive actionscript. The times of the crashes appear randomly (or so it seems). The program is not available to the public right now, but could be for testing purposes.

Thanks for any suggestions,

Matt

Report · Feb 03, 2007

@jp23cent:
JP, it could really be that your sound card is the problem, not your graphics card. Read my posting just above yours.
BTW: Paul has not reacted in any way to my posting or to the PM I sent him.

Report · Feb 03, 2007

I ran into a similar issue on Vista and after some futzing around I discovered there appears to be a problem with the ACL (Access Control List) on the files in question.

To get round this you need to be logged in as an administrator for that machine and then to unset some of the ACL settings.
I haven't got an XP box to walk through this on at the moment, but it should be fairly similar to the Vista route.

For Vista:
Right click on the file you wish to get rid of and choose properties.

This takes you to the "Properties" dialog

Switch to the Security tab.
Click the "Advanced" button.

This takes you to the "Advanced Security Settings" dialog

Click the "Edit" button.
Click OK to the UAC dialog.
Select the entry for "Deny, everyone, Write Attributes, <not inherited>"
Click the "Delete" button.

OK out of all the dialogs.
As an administrator you should now be able to delete this file.

Hope this helps.

p

Report · Feb 11, 2007

Adoobe fukin suks....PERIOD

Report · Feb 19, 2007

hey guys,

I have a similar problem to all of you but it is the flashutil9b.exe file that is in question. Even more troubling is that it is on a whole DIFFERENT partition to windows. With a brand new windows install. The file is located on my old windows 2003 partition and I cant delete it on my vista partition. What is going on there? I have tried the adobe remove tool but obviously that would not fix it as it is removing the flash that is in use on my vista pc. It doesn't even know about the file on the 2003 drive.

Any ideas?

Report · Mar 18, 2007

If you CAN'T DELETE flash9.ocx or anyother file here's what you can do to manually deleted it.
Right Click on the file.
Click Properties > Security Tab > Advanced
Under the permissions tab will be the following entry:
Deny | Everyone | Write Attribute

Highlight this entry and click remove.
You can now delete the file.

Report · Apr 07, 2007

I got sent here, as I had a problem installing 4od, as it couldn’t over right my flash player, which to be honest I’m glad it couldn’t as it would have removed my debug version of flash 9 (i’m using flex 2)
Although channel 4 seem to be blaming adobe, I’m quite happy that the file doesn’t have permissions to be simply overwritten, although everyone is slating the flash team here! I say well done!
I’m loving Flex 2! Well done! And a heads up as channel 4 may send more people here ....

Report · May 24, 2007

Hi there,
I am also having problems with my 4oD, i have installed it and it worked perfectly, now however, i cannot get picture, i only have a blank green screen but i have audio, i get an error message referring to flash9.ocx when i try repairing 4oD and 4oD are blaming adobe. What can i do to enable me to watch on 4oD??
I would be grateful for your help
Thanx

Report · Apr 23, 2007

Hi ,
I am seeing that this problem with Flash Player is indeed an epidemic. It happens on machines running WinXP,Win Vista, and any other OS aand /or browser. You would thinnk a big organisation like yours would do something tho fix the probelm. But no. As youwr own site says it seems to happen whwen the flash player is playing contents on different pages, and cannot keep track of which is which.

Report · May 30, 2007

Well you folks are lucky. You just get error messages and lock ups. My machine just totally reboots when I hit sites with flash content. Sometimes it will open a page with flash content but if you try to do anything like zoom etc while there BAM reboot city!!

Report · May 31, 2007

I was having the exact same problems mentioned in this topic. Uninstalled/installed Flash and Shockwave. Used the appropriate uninstaller, searched for rogue .dll extension files, cleaned out the C:\Windows\System32\Macromedia\Flash files, looked at the manage add-ons, posted on this forum, e-mailed Adobe, spoke with them on the phone and even uninstalled IE7 and went back to IE 6. None of that helped.

Reading through some of the responses on various posts, I found the following:

Uninstall flash with the latest Adobe stand alone uninstaller

Download Complete Standalone installer Flash Player 9 earlier version from
http://www.softwarepatch.com/internet/flash.html

Uninstall shockwave with the latest Adobe stand alone uninstaller

Download Stand-alone installers for Shockwave Player: previous versions only
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_18629

Note: Users of Windows XP operating system must use the 8.5.1 Shockwave player or higher. For more information, please seeInstalling the Shockwave Player on Microsoft Windows XP (TechNote tn_15924).
Windows Shockwave Player 9.0.0.434

I tried this last night - one and then the other one - and they both are running fine.

Hope this helps someone else.

Report · Aug 17, 2007

I don't know if this is the right place for this question, but here goes...

I have PC with WIndows XP Media Center edition and just discovered in Media Center an "Online Spotlight" option which contains videos, games, etc.

Regardless of the choice I make, it says I need to update my Flash player, gives an option to download update then says it needs to be opened in browser, I choose that and it goes to Microsoft Explorer and can't find page. I use Firefox, so I copy the link, download the Adobe Flash and Shockwave programs - everything seems to be fine...

except I just ge the same message again and again...

what's going on here?

Report · Feb 07, 2008

For those running into problems on myspace.com (or other web sites), please upgrade and let me know if the problem persists. I need you to provide exact URLs for each tab you have opened when the problem occurs. (I realize its a pain to provide this information, but its the only way I can provide help.)
Also, if you're seeing a crash that occurs when leaving your browser open overnight, the problem could be poorly written Flash content. Again, I need exact URLs before I can assign an engineer to investigate. We need to see the problem ourselves to diagnose the source of the issue.

Report · Feb 07, 2008

For those running into problems on myspace.com (or other web sites), please upgrade and let me know if the problem persists. I need you to provide exact URLs for each tab you have opened when the problem occurs. (I realize its a pain to provide this information, but its the only way I can provide help.)
Also, if you're seeing a crash that occurs when leaving your browser open overnight, the problem could be poorly written Flash content. Again, I need exact URLs before I can assign an engineer to investigate. We need to see the problem ourselves to diagnose the source of the issue.

Report · Jan 11, 2008

Well. I'm back ... and I'm posting to this thread simply to show how unbelievably long a person can suffer. I'm going to post a new thread linking to this one, but I gotta say, this kind of thing is really unforgiveable.

I had a fix that worked (posted back in 2006) and made my own website outlining that fix. I had over 2000 hits and apparently it was successful for 82% of the people who left feedback. Which is still kind of pathetic since Flash Player is virtually *pun intended* impossible to live without these days.

Now, I have a new computer. After some relative peace with Flash Player for the past year and a half, I was forced to download the latest release of Flash 9 (9.0 r115) and the H-E-double-hockey-sticks has started all over again. Adobe has very kindly (please note the heavily dripping sarcasm) removed the version 9 beta (9.0.18.16) that WORKED and I am back to randomly crashing 6 - 10 times a day on any number of websites/games that utilizes the player.

Mind you, this is a BRAND NEW COMPUTER! A fresh installation of WinXP Pro (no Vista for me until Mr. Gates irons out the multitude of incompatibility issues with that load of manure), no possibility of corrupted registry files or leftover Flash files. I basically have Ad-Aware SE, Spybot S&D, Avast!, Office 2003, WLM and NOTHING ELSE.

I try to play online games with MSN Zone and Shockwave.com and NOTHING ELSE.

Crash and burn, over and over.

Disgraceful.

I pray to all the cyberspace gods that Paul Betlem is still employed with Adobe.

Report · Jan 16, 2008

Thanks for the vote of confidence. I'm still around.

I'm truly sorry to hear of your ongoing problem with the Flash Player, and 9.0.115 in particular. I'm sure its frustrating given that you're using a new machine. I'd be upset, too.

Its difficult to predict what's going on. If you're willing to try a few things, myself or some others on the support team can try to isolate the problem so we can fix it.

Can you get the crash to occur on a single web site with only one browser window running and only one browser tab open? Simply open your browser and go directly to the game that has crashed in the past.

If so (and you're using IE), would you be willing to try the same thing under Firefox? (You'll need to install the Flash Player plug-in for Firefox).

Let me know if you can get IE or Firefox to crash in this scenario. If so, can you provide the URL where the crash occurred?

--- Paul (Adobe Systems)

Report · Mar 18, 2008

quote:

Originally posted by: SJesMe
Well. I'm back ... and I'm posting to this thread simply to show how unbelievably long a person can suffer. I'm going to post a new thread linking to this one, but I gotta say, this kind of thing is really unforgiveable.

I had a fix that worked (posted back in 2006) and made my own website outlining that fix. I had over 2000 hits and apparently it was successful for 82% of the people who left feedback. Which is still kind of pathetic since Flash Player is virtually *pun intended* impossible to live without these days.

Now, I have a new computer. After some relative peace with Flash Player for the past year and a half, I was forced to download the latest release of Flash 9 (9.0 r115) and the H-E-double-hockey-sticks has started all over again. Adobe has very kindly (please note the heavily dripping sarcasm) removed the version 9 beta (9.0.18.16) that WORKED and I am back to randomly crashing 6 - 10 times a day on any number of websites/games that utilizes the player.

Mind you, this is a BRAND NEW COMPUTER! A fresh installation of WinXP Pro (no Vista for me until Mr. Gates irons out the multitude of incompatibility issues with that load of manure), no possibility of corrupted registry files or leftover Flash files. I basically have Ad-Aware SE, Spybot S&D, Avast!, Office 2003, WLM and NOTHING ELSE.

I try to play online games with MSN Zone and Shockwave.com and NOTHING ELSE.

Crash and burn, over and over.

Disgraceful.

I pray to all the cyberspace gods that Paul Betlem is still employed with Adobe.

I've got exactly the same problem here. I'm forced to use an old machine now (2000, without the new Flash update), because I've got to upload my site. Even my own site isn't working on this machine (XP), which has Flash Player 9 installed....

Report · Jan 11, 2008

I don't blame you for feeling that way, my flash 9 player crashed again last night and I'd had it with Windows! I switched over to Firefox and it hasn't crashed again (yet).

I have the same stuff as well for the most part (Spybot S&D, Ad-Aware), my computer isn't brand, brand new either, but still it's just disgraceful that Adobe hasn't fixed this problem, so that other people don't have to go through all of this.