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bradleyc93520131
Participant
May 26, 2018
Question

Can't install Adobe Flash on Firefox

  • May 26, 2018
  • 1 reply
  • 871 views

Hello. I'm trying to install Adobe Flash on Firefox but it won't let me for some reason.

Operating System: Windows 7 (64 bit)

Web browser: Firefox 60.0.1

Flash Player version: 29.0.0.171

I'm able to download the installer from the official website but whenever I try to run and install the software, I get this screen.

https://prnt.sc/jmrayq

Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    happykonig
    happykonig
    Participant
    May 29, 2018

    You need to keep in mind that there are three different types of Flash Player: an ActiveX version for Internet Explorer, a browser-integrated version for Chrome, and a plug-in version for Firefox and some other browsers. If you want Flash to work in Firefox, you need to install the plugin version. Maybe that is the answer to your problem.

    I hope that helps!

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    May 29, 2018

    Hibradleyc93520131

    I've not seen the online installer behave in the manner displayed in your screenshot.  I'd like to get the installer log files and forward them, along with your post, to the online installer team.  The files, Adobe_ADM.logs and Adobe_GDE.log, are saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  Upload both files to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161, or some other file sharing service of your choice that doesn't require account log-in to access.

    AppData is a hidden directory, if it's not visible, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

    In the interim, the offline installer is posted at the bottom of the https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html page in the 'Still having problems' section.  However, please do provide the installation log files so that we can troubleshoot the behaviour you are experiencing.

    Thank you.

    --

    Maria

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