crashing

[ozzyMite]

Over the last two updates in chrome shockwave has constantly been crashing in a game called battle Pirates. Can someone please look at this and fix whatever is causing it to crash.

[jeromiec83223024]

To give you any useful advice, I'm going to need to know more about your computer and browser:

https://forums.adobe.com/thread/1195540

Also, have you tried disabling hardware acceleration?  Instructions follow:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

[ozzyMite]

I have an i7 with windows 7 and i am running chrome. what i have noticed is that there is a conflict between Battle pirates game on Facebook and Kixeye and flash as several others that i have spoken to have the same issue.

[jeromiec83223024]

It's unlikely that there's actually a conflict between the games, but if they both use a lot of memory, you'll end up seeing the Crashed Plug-In dialog.  On other browsers, we'd show the Out of Memory icon (the grey circle and exclamation point), but Chrome works a little differently, and you'll just see the normal crashed plug-in dialog. 

It's not unusual for high end games to use upwards of 1-2GB of memory per tab.  If you have a couple games going simultaneously, you may be pushing the limits.

If you can grab a crash log from Chrome, we can tell you definitively what's going on.

Please see the following guide on how to report a crash or error for instructions on how to find the crash log:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

[ozzyMite]

Battle pirates is only one game but can be played on different platforms. As for a crash report i have checked and nothing is showing up in the folder.

[jeromiec83223024]

You might have to turn on crash reporting in Chrome, which you can do under Settings > Advanced Settings > Privacy > Automatically send usage statistics and crash reports to Google.  You might want to enable Flash Player's crash reporting (see that reporting crashes link above) at the same time.  Hopefully one of them catches the crash after that.

Also, did you try disabling hardware acceleration?  There's a good chance that this is driver related.  The intent isn't to disable it permanently, but to eliminate it as the cause.

[ozzyMite]

The crashes in Battle pirates are getting very bad now and a lot of players are being told that chrome, Mozilla and explore no longer support adobe flash.. When i'm playing the game you can be guarantee that almost every 30 mins there is a flash crash yet no report is generated.

[ozzyMite]

This is what keeps happening.

[jeromiec83223024]

What OS, Browser and Flash Player version are we talking about?  I've been playing battle pirates for a while this morning and am unable to reproduce a crash.

[ozzyMite]

I'm using windows 7 and the lastest flash.

[ozzyMite]

If you talk to a lot of players in the game you'll find out that they to have been having crashes as this is not an isolated case.

[ozzyMite]

if there was someway of getting a crash log when flash crashes i would send it to you but chrome isn't producing a crash log file.

[jeromiec83223024]

No worries.  If I can figure out how to reproduce it, I can blow it up under a debugger and figure out what's going on.  The configuration details help.  The reason I was wondering about version is that we fixed a crash in the latest release that seemed like a good suspect, but if you have the latest, it's something else.  I'll keep poking at it now that I know what OS to look at. 

Just to confirm, is it Win7 64-bit, Service Pack 1?  That's what I'd usually default to.

Thanks!

[jeromiec83223024]

I spent an hour or so playing this, and I didn't experience a crash, but I did notice that the memory usage is pretty significant (700MB), which isn't unusual for a higher-end facebook game like this.   I only made it to level 9, so my base is relatively small, but I can see how if you had a lot of objects going simultaneously, you could be using a significant amount of RAM.

Normally, when Flash Player tries to allocate memory but the allocation fails, we'll display the grey circle with an exclamation point (Flash Player's Out Of Memory Icon), and all instances of Flash Player in that browser will terminate. 

In Chrome/PPAPI, this behavior is a bit different, in that Flash Player doesn't actually crash, but Chrome throws an intentional null pointer dereference that terminates the instance safely, and they show the crashed plug-in icon.  Players with a lot of time invested and significant resources are more likely to hit an OOM condition, and the fact that no crash is getting logged further supports my theory that this is actually an out of memory thing.

There are some details on enabling additional logging in Chrome and Flash Player in our crash reporting guide that might allow you to grab a minidump when a crash occurs, and we can confirm definitively, but short of that, I'm pretty sure that this is what's happening.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

If you want to get deep into it, there's a Windows tool called DebugDiag that can be useful for catching subborn crashes like this.  The trick is identifying and attaching to the Flash Player process (they'll all be named chrome.exe, but the commandline arguments will have a bunch of references to Flash.  It's a little beyond the easy step-by-step instructions I usually give out.

Steps to Catch a Simple “Crash Dump” of a Crashing Process – Share Poignant

[ozzyMite]

I have been trying to produce a chrome crash file but for some reason when flash crashes no file is produced.

[ozzyMite]

I looked on the web and there is a command chrome://crashes when i checked that it said the last crash was march 31.. so for some reason the flash crashes are not producing a crash error file.

[ozzyMite]

Don't know if this will help but it also happens in IE and Firefox.

[ozzyMite]

jeromiec83223024  wrote

I spent an hour or so playing this, and I didn't experience a crash, but I did notice that the memory usage is pretty significant (700MB), which isn't unusual for a higher-end facebook game like this.   I only made it to level 9, so my base is relatively small, but I can see how if you had a lot of objects going simultaneously, you could be using a significant amount of RAM.

Normally, when Flash Player tries to allocate memory but the allocation fails, we'll display the grey circle with an exclamation point (Flash Player's Out Of Memory Icon), and all instances of Flash Player in that browser will terminate. 

In Chrome/PPAPI, this behavior is a bit different, in that Flash Player doesn't actually crash, but Chrome throws an intentional null pointer dereference that terminates the instance safely, and they show the crashed plug-in icon.  Players with a lot of time invested and significant resources are more likely to hit an OOM condition, and the fact that no crash is getting logged further supports my theory that this is actually an out of memory thing.

There are some details on enabling additional logging in Chrome and Flash Player in our crash reporting guide that might allow you to grab a minidump when a crash occurs, and we can confirm definitively, but short of that, I'm pretty sure that this is what's happening.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

If you want to get deep into it, there's a Windows tool called DebugDiag that can be useful for catching subborn crashes like this.  The trick is identifying and attaching to the Flash Player process (they'll all be named chrome.exe, but the commandline arguments will have a bunch of references to Flash.  It's a little beyond the easy step-by-step instructions I usually give out.

Steps to Catch a Simple “Crash Dump” of a Crashing Process – Share Poignant

I have installed debugdiag and set it up as described in the liknk Crash Dump.. i have attached a link to the txt files of when the crash happened.. for some reason the crashed do not log a chrome log file or any flash log files.
Crash rule for all instances of chrome.exe.rar - Google Drive

[jeromiec83223024]

Did it actually capture the crash dumps themselves?  That's what I need. They're typically saved to c:\dumps.  The logs just told me that a process loaded, what was in memory, and that it exited.

There's a guide here that might be helpful:

Steps to Catch a Simple “Crash Dump” of a Crashing Process – Share Poignant

If Avast has a realtime protection mode, you might also try disabling/uninstalling it temporarily as an experiment.  If the problem goes away, then we have a good indicator of what's going on.

[ozzyMite]

jeromiec83223024  wrote

Did it actually capture the crash dumps themselves?  That's what I need. They're typically saved to c:\dumps.  The logs just told me that a process loaded, what was in memory, and that it exited.

There's a guide here that might be helpful:

Steps to Catch a Simple “Crash Dump” of a Crashing Process – Share Poignant

If Avast has a realtime protection mode, you might also try disabling/uninstalling it temporarily as an experiment.  If the problem goes away, then we have a good indicator of what's going on.

The link you sent me is what i used the settings for..Unless there's other settings i can try i'm stumped on how to get a log file of what is happening when flash crashes like that. There doesn't seem to be any log files produced when it crashes..

[jeromiec83223024]

Any chance you have better luck with Firefox?  They should get logged automatically under about:crashes.

[ozzyMite]

jeromiec83223024  wrote

Any chance you have better luck with Firefox?  They should get logged automatically under about:crashes.

Sorry i checked on firefox and nothing is listed about the crash the flash had.

[ozzyMite]

Yes it is.

[_maria_]

What are these items you have in your browser:

a lot of players are being told that chrome, Mozilla and explore no longer support adobe flash

most browsers are moving to a click-to-play model, but they all still support Flash Player.

[ozzyMite]

The stuff up the top are bookmark checkers, adblockers and a few other small items.. i have disabled them all and still have had the crashes.