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frfr177
Participant
November 2, 2017
Answered

Error 1722 during install version 27.0.0.183 NPAPI

  • November 2, 2017
  • 2 replies
  • 1740 views

Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\******\AppData\Local\Temp\{9EA59C80-8DB7-4D85-9201-FED4CF6B81F5}\InstallPlugin_27_0_0_183.exe, command: -install -msi -prev 27.0.0.183

How can i fix this?

Thanks!

Frank

This topic has been closed for replies.
Correct answer frfr177

@frfr177 ,

We require the entire MSI log file, AND the corresponding FlashInstall log file(s).  Please see my first reply to you (comment #2) for required files and link to instruction to upload the files.

Thank you.


I cleaned up all temp spaces (lazy way using cccleaner) tried again and this time the install (upgrade) ran smooth

Thanks!

2 replies

_maria_
Community Manager
_maria_Community Manager
Community Manager
November 2, 2017

@frfr177  and adamk90915998

Error 1722 is a generic MSI error and doesn't relay the true error.  To troubleshoot, I'll need to get the FlashInstall log(s) and a MSI log file with verbose logging enabled (v+x options enabled).

The FlashInstall log file(s) are available at:

  • 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
  • 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log (both files are required from a 64-bit OS.

Run the MSI installer again with the v+x options enabled to create the verbose log file.  Upload the FlashInstall and MSI log files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.   Also provide the following information:

  • How are you deploying the MSI (SCCM, GPO, something else).
    • Is this an upgrade from a previous version?  If so, do you first uninstall the previous version, or just run the MSI for the new version?
  • Windows version of client system returning the error.
  • Is this happening to all client machines, or a subset of client machines?

Thank you.

--

Maria

adamk90915998
adamk90915998
Participant
November 2, 2017

Hi Maria,

I have uploaded the files Shared Files - Acrobat.com

I am currently deploying via an SCCM application to Windows 7 x86 clients and tried via an upgrade and fresh install.

We are having the issue at two different sites on different networks on all clients.

Thanks,

Adam,

_maria_
Community Manager
_maria_Community Manager
Community Manager
November 2, 2017

Hi adamk90915998

According to the FlashInstall log file, installation is failing due to an invalid argument being passed.  I'm also seeing reference to a .mst file in the verbose MSI log file.  Are you using a Transform file?  If so, what exactly are you modifying?

--

Maria

adamk90915998
adamk90915998
Participant
November 2, 2017

I'm having the same problem with both active x and NPAPI. I had on older version of active x (27.0.0.130) downloaded which installs fine.

Is there any way of downloading older versions from somewhere until this is resolved?

Thanks

Adam

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