Inspiring

Question

Error 2753.The File is not marked for installation

Forum|Forum|13 years ago
July 20, 2012
8 replies
99280 views

This is an oldie but a goodie. We have the following error occur on machines when we try to upgrade machines to the newest flash player:

Product: Adobe Flash Player 11 Plugin -- Error 2753.The File 'InstallPlugin.exe' is not marked for installation.

The only way we have been able to correct this is outlined here:

http://www.eversity.nl/blog/2012/05/adobe-flash-player-install-error-2753-the-file-installax64-exe-is-not-marked-for-installation/

Our IS department wrote a .Net app that automates this process a bit, but it would be nice if the Adobe installer would detect and correct this error, as we push out Flash updates via GPO.

Any takers on this?? PLEASE!!

Marc

This topic has been closed for replies.

jeromiec83223024

Community Manager

Given the age and convolution of this thread, I'm going to lock it.

If you're experiencing an installation issue at this point, we'd be happy to help. Check out the guidance that follows, and simply start a new thread if you're still stuck. Please include installation logs if you're experiencing an installation failure.

If you haven't rebooted yet, that's a great place to start. At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.

bradp141

New Participant

In my case the installation was failing near the end and after numerous (and I mean numerous) attempts by my IT group, Adobe Support, and myself I finally got it to get far enough to work. The side-effects are that it would not go directly into Acrobat 2017 without an OK for the application to run on PDFs, and I could not get the application icon to display on any PDF files. I also started getting this error when trying to run Visio Standard, which was hindering me from even running the application.

I took someones advice herein to do remove the Adobe related programs in the install registry directory and then i could not do a Repair from inside the application. So instead I went to the Settings.Aps and Features area instead and did the 'Modify' button from there and at least after running this time the Error 2753 has stopped, and the application starts immediately as it should. Yeah! (The icon issue is still there although I have tried defaulting everything I can to fix it... but that is a super minor one.)

D

dominiqued97063621

Participating Frequently

Hello,

I am trying to upgrade Shockwave 11.6 to Shockwave 12.1.7.157

I have three VMs just imaged with the same imaged, placed in the same OU with the same GPOs with Windows 7. I installed Shockwave 11.6 manually full installation.

When trying to deploy with SCCM 2007 the package to install Shockwave 12.1.7.157 I am getting on 30% of the machines (1 out of 3) two errors:

Log Name: Application

Source: MsiInstaller

Date: 4/22/2015 7:34:11 PM

Event ID: 10005

Task Category: None

Level: Error

Keywords: Classic

User: SYSTEM

Computer: win7-10-test1.ad

Description:

Product: Adobe Shockwave Player 11.6 -- Error 2753.The File 'swhelper_1166636.exe' is not marked for installation.

AND

Log Name: Application

Source: MsiInstaller

Date: 4/22/2015 7:34:13 PM

Event ID: 10005

Task Category: None

Level: Error

Keywords: Classic

User: SYSTEM

Computer: win7-10-test1.ad

Description:

Product: Adobe Shockwave Player 12.1 -- Error 2753.The File 'swhelper_1217157.exe' is not marked for installation

Any updates on these issues...

Thanks,

Dom

A

Andrew_naw

New Participant

I noticed problems with deploying Flash 11.5.502.110 plugin based.

In Events View I noticed error 2753. The File InstallPlugin.exe is not marker for installation, and trying to run msi installer at workstation that was affected to that problem, even I was logged with administrative priviliges it showed info that due to lack admin priviliges it cannot be installed.

Then I tryied to run this version of Flash as .exe and installation went without any problems...

what is the cause of that problem (problem with workstations with Vista and Win7)

A

Anonymous

For the Adobe folks, this doesn't just affect Flash. I encountered the same problem with Shockwave Player this morning. Like others, I had to delete a key under Installer to get the Adobe installation to complete properly. For Shockwave, it was:

HKEY_CLASSES_ROOT\Installer\Products\1D89543D8B706BE4DAA9BDFD85FF1CF9

This is a real problem when pushing Adobe products to dozens or hundreds of computers via GP.

M

morrisprintinggroupAuthor

Inspiring

I agree...this is dragging on far too long. Do we have any status updates???

D

dudeness44

Known Participant

I've got around these problems by scripting the deletion of the older Adobe reg keys in "HKEY_CLASSES_ROOT\Installer\Products". And using a login script to push out the script.

However, having gone to the trouble of setting up SCCM, then SCUP, and then pushing out the latest updates - I'd prefer not to have to go hacking bits out of the registry on over 100 machines - and hope something else doesn't break.

M

morrisprintinggroupAuthor

Inspiring

Hooray! Adobe is investigating this!!!

chris.campbell

Community Manager

Quick update, we have an internal bug number on this (#3302658 for future reference) and we'll be working with Microsoft to get this resolved. Please feel free to ping this thread or me directly (ccampbel@adobe.com) for updates.

Chris

M

morrisprintinggroupAuthor

Inspiring

Very cool! I have provided more information from a Windows 7x64 box that is exhibiting the exact same issue.

Thank you so much for looking into this.

I

itapl2a

New Participant

Might be fixed in stealth release today 11.3.300.270 which is detailed in this posting: http://forums.adobe.com/message/4594596#4594596

chris.campbell

Community Manager

I posted this in another thread today, but if you can provide me with the GUIDS that are left behind, I'll bring this up directly with our installer team.

Btw, while we updated the uninstaller/installer with today's release (and added a new GUID for the msi installer), there were no additional changes to address this issue.