Error during Flash Player installation

[C_A_I_]

Hi,

I have a problem with the installation of adobe flash player activeX. I have windows 7 professional 32bit and internet explorer 8.0.7601.17514. When I try to install flash I get this error: impossible to record the activex control for flash player. How can I fix this problem?

Thanks.

m?

[C_A_I_]

Somebody could help me please?

[_maria_]

Hi,

Please provide the following:

• Screenshot of the error message - you can post thsi in your reply
• The following installation log files:
  • C:Windows\System32\Macromed\Flash\FlashInstall32.log
  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
    • Local Settings is a hidden folder, to enable viewing of hidden folders see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
• Upload the log files to cloud.acrobat.com/send using the instructions at How to share a document
• Post the link to the uploaded files in your reply.

[C_A_I_]

File condivisi - Acrobat.com

Error in the image:

Errors occurred during installation:
Impossible to register the ActiveX control for Flash Player.
Please visit the following link for troubleshooting tips:

Installation troubleshooting of Flash Player for Windows.

[_maria_ · Accepted solution]

Thank you for posting the screenshot and log files.  The error is due to a permissions issue on a file that is preventing the file from being replaced and the version you're attempting to install from registering.  See How do I fix Windows permission problems with Flash Player?  for more information.  This Microsoft blog post may also be of assassinate https://blogs.msdn.microsoft.com/astebner/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool... 

[C_A_I_]

I resolved my problem thanks to the last link.

Thank you.

[_maria_]

Thank you for the update.  Glad you were able to resolve the issue.