Error : The version of Adobe Flash you are attempting to install is not the most current version

Report · Jan 25, 2015

1. I was upgrading from Adobe CS5 and based on Adobe's own recommendations I uninstalled all Adobe products prior to installing Adobe Creative Suite. This included not only Adobe CS5 but ALSO FLASH v16.

2. After uninstalling all Adobe products (including Flash 16) I rebooted the computer and installed the latest build generated for Adobe Create Suite.

3. After installing Adobe Create Suite I attempted to reinstall Flash but it will not let me install it.

4. The error received is "The version of Adobe Flash you are attempting to install is not the most current version".

5. Flash is NOT installed and when running the "Is Flash Present" test from Adobe's site the answer is NO.

Windows 7 64-Bit w/ All Updates

Internet Explorer 11 w/ all Updates

Report · Jan 25, 2015

I have the exact same problem thought I would sort by uninstalling all adobe but still says I have newer version installed

Report · Jan 26, 2015

Normally the latest Flash Player installers should be at

but currently there is still only an older version (16.0.0.287) available for download.

The most recent version (16.0.0.296) can be downloaded from [removed; see post below]

Report · Jan 26, 2015

pwillener wrote:

The most recent version (16.0.0.296) can be downloaded from http://www.adobe.com/products/shockwaveplayer/distribution3.html

Very sorry for that (copy/paste mistake); the Flash Player installers are at http://www.adobe.com/products/flashplayer/distribution3.html (the earlier link is for the Shockwave Player installer).

Report · Jan 26, 2015

Pat,

I have already downloaded and attempted to install the full standalone installer of the latest version of Flash and the same error is returned. I have to assume something is corrupted on the system, likely in the registry, and the installer doesn't know how to handle this so it is generating the invalid error.

Report · Jan 26, 2015

Hello,

If you have not yet done so, please use the standalone uninstaller posted at Uninstall Flash Player | Windows. Then try installing again.

--

Maria

Report · Jan 26, 2015

Maria,

I already tried this and it makes no difference.

Report · Jan 26, 2015

Can you post the contents of the FlashInstall.log files from

C:\Windows\System32\Macromed\Flash
C:\Windows\SysWOW64\Macromed\Flash

Report · Jan 31, 2015

C:\Windows\System32\Macromed\Flash Log:

=O====== M/15.0.0.223 2014-11-17+00-26-58.238 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Temp\{6BE6CF43-ED72-48FD-AD94-3843EA8F1CAD}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000012
=X====== M/15.0.0.223 2014-11-17+00-27-00.332 ========

=O====== M/15.0.0.239 2014-11-26+14-35-03.035 ========
0000 00000010 "C:\Windows\TEMP\{C7930442-F7D1-412B-A3EF-6D071294D9C3}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013
0004 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.exe
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000012
=X====== M/15.0.0.239 2014-11-26+14-35-07.906 ========

=O====== M/15.0.0.246 2014-12-10+03-35-02.711 ========
0000 00000010 "C:\Windows\TEMP\{7AA8133A-1EA1-4813-9BCE-98A6CA8D1D90}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013
0004 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000012
=X====== M/15.0.0.246 2014-12-10+03-35-05.645 ========

=O====== M/16.0.0.257 2015-01-14+14-35-03.975 ========
0000 00000010 "C:\Windows\TEMP\{F62DB548-11BC-4EAE-B925-752793F13BB4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00000013
0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.exe
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/16.0.0.257 2015-01-14+14-35-12.903 ========

=O====== M/16.0.0.287 2015-01-22+21-35-02.683 ========
0000 00000010 "C:\Windows\TEMP\{FF6B8355-FF07-4E89-A9D6-BB338B536EF5}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013
0004 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.exe
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000012
=X====== M/16.0.0.287 2015-01-22+21-35-07.527 ========

=O====== M/16.0.0.296 2015-01-25+00-35-04.080 ========
0000 00000010 "C:\Windows\TEMP\{A9ED6A71-5625-445A-9EE7-1DDC6D0D7F4D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00000013
0004 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.exe
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000012
=X====== M/16.0.0.296 2015-01-25+00-35-06.190 ========

=O====== M/16.0.0.296 2015-01-25+01-55-45.949 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Temp\{7C95ED44-D5A8-4F21-923D-A5FA2BC5F855}\InstallFlashPlayer.exe" -uninstall activex
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 00001021
0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0011 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0012 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0013 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0014 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0015 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0016 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0017 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0018 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
=X====== M/16.0.0.296 2015-01-25+01-55-46.483 ========

Report · Jan 31, 2015

C:\Windows\SysWOW64\Macromed\Flash Log:

2014-11-26+14-35-11.636 [error] 1226 1062
=O====== M/15.0.0.239 2014-11-26+14-35-02.485 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0010 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 00001106
0013 00001106
0014 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0015 00000012
=X====== M/15.0.0.239 2014-11-26+14-35-13.136 ========

2014-12-10+3-35-7.947 [error] 1226 1062
=O====== M/15.0.0.246 2014-12-10+03-35-02.191 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0010 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 00001106
0013 00001106
0014 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0015 00000012
=X====== M/15.0.0.246 2014-12-10+03-35-09.677 ========

2015-1-14+14-35-16.393 [error] 1226 1062
=O====== M/16.0.0.257 2015-01-14+14-35-02.812 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000013
0005 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.exe
0006 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.exe
0007 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.dll
0008 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0011 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0012 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0013 00001106
0014 00001106
0015 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0016 00000012
=X====== M/16.0.0.257 2015-01-14+14-35-19.445 ========

2015-1-22+21-35-9.384 [error] 1226 1062
=O====== M/16.0.0.287 2015-01-22+21-35-01.909 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0010 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 00001106
0013 00001106
0014 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0015 00000012
=X====== M/16.0.0.287 2015-01-22+21-35-11.163 ========

2015-1-25+0-35-8.129 [error] 1226 1062
=O====== M/16.0.0.296 2015-01-25+00-35-02.174 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0010 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 00001106
0013 00001106
0014 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0015 00000012
=X====== M/16.0.0.296 2015-01-25+00-35-10.149 ========

2015-1-25+1-55-45.645 [error] 1226 1062
=O====== M/16.0.0.296 2015-01-25+01-55-39.406 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe" -maintain activex
0001 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
0002 00000018
0003 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
0004 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
0005 00000018
0006 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
0007 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0008 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0009 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0010 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0011 00001021
0012 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0013 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0014 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0018 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0019 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0020 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0021 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0022 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
0023 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
0024 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
0025 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
0026 00000011 1
0027 00000012
=X====== M/16.0.0.296 2015-01-25+01-55-47.803 ========

=O====== M/16.0.0.287 2015-01-25+05-04-35.407 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.edf1fd364fd4b82615d676685eca8f584008c398\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-04-35.980 ========

=O====== M/16.0.0.287 2015-01-25+05-06-21.632 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.e7d5cbfdc262e3fcfab3a71ab1741dda1aa693e9\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-06-22.242 ========

=O====== M/16.0.0.287 2015-01-25+05-08-20.242 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.98273375f65da58d26a77f12b066b1d98eb9cd18\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-08-20.751 ========

=O====== M/16.0.0.287 2015-01-25+05-11-21.222 ========
0000 00000010 "C:\Install\install_flash_player_16_active_x.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-13-21.916 ========

=O====== M/16.0.0.287 2015-01-25+05-18-06.796 ========
0000 00000010 "C:\Install\install_flash_player_ax.exe"
0001 00001013
0002 00001039
=X====== M/16.0.0.287 2015-01-25+05-18-25.584 ========

=O====== M/16.0.0.287 2015-01-25+05-18-51.721 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.8b2a45eba0ce2309fa48abf974fec31cd3ca6a17\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-18-52.261 ========

=O====== M/16.0.0.287 2015-01-25+05-20-02.033 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.cf48578f48ef193540acbc092464e89e73df5f41\install_flash_player_ax.exe" -install -iv 8 -au 2
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-20-02.568 ========

=O====== M/16.0.0.287 2015-01-25+05-21-34.710 ========
0000 00000010 "C:\Install\install_flash_player_ax.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-21-45.540 ========

=O====== M/16.0.0.287 2015-01-25+05-22-00.248 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.a2bf34a7f3993ca5fa8aa5c80ad7264175c89bfe\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-22-00.778 ========

=O====== M/16.0.0.287 2015-01-25+05-28-58.363 ========
0000 00000010 "C:\Install\install_flash_player_16_active_x.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-30-38.253 ========

=O====== M/16.0.0.287 2015-01-25+05-32-31.563 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5SOP3FDB\install_flash_player_ax.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-33-40.378 ========

=O====== M/16.0.0.287 2015-01-25+05-34-13.862 ========
0000 00000010 "C:\Install\install_flash_player_16_active_x.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+05-34-16.524 ========

=O====== M/16.0.0.287 2015-01-25+14-59-51.435 ========
0000 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.a2bf34a7f3993ca5fa8aa5c80ad7264175c89bfe\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 00001013
=X====== M/16.0.0.287 2015-01-25+14-59-51.867 ========

=O====== M/16.0.0.287 2015-01-25+14-59-22.273 ========
0000 00000010 "C:\Install\install_flash_player_16_active_x.exe"
0001 00001013
=X====== M/16.0.0.287 2015-01-25+15-14-52.033 ========

Report · Feb 02, 2015

Hi Gavin,

According to the log files 16.0.0.296 was installed on 25-Jan and then there are multiple attempts at trying to install 16.0.0.287 which will fail. According to the log file, there hasn't been any manual uninstall attempts, however, you indicated you've attempted to uninstall. What happens when you try to uninstall, using the standalone uninstaller from the tech note I linked to? Please post a screenshot. After running the uninstaller, what files remain in the C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash directories?

Also, is the ActiveX Control or the NPAPI plugin the one that is returning the downgrade attempt, or is it both?

--

Maria

Report · Feb 02, 2015

Maria,

I overlooked the link you provided to run an Adobe uninstall utility (sorry, I had searched for this before and couldn't find it on the web). After running this utility it cleaned up whatever nonsense was causing the issue and allowed me to install Flash.

But to answer your questions, Adobe Flash was not installed under Programs / Features and running the Adobe Flash test from IE results in "Flash is not installed". Flash was installed and functioning properly in Chrome. I did manually removed Flash from Programs / Features so I can't explain why this wasn't indicated in the logs I provided. And I attempted to reinstall flash drirectly from the Adobe site (first through the standard interface and then by downloading the latest version of the standalone installer) so I also cannot explain why multiple versions who appear in the logs I provided.

My guess is the install process stopped at some point and left some form of bad / corrupted data behind in the registry. Running the utility cleaned it up and allowed me to run the install.

Thanks for your help!

Error : The version of Adobe Flash you are attempting to install is not the most current version

1 Correct answer