Flash 10 install issues and use with PowerPoint

[greasemonkey377]

Hi feeling really frustrated now and I'm keeping my fingers crossed for a quick solution.

I'm running Windows 7, Flash 10.0.32.18 (now the Beta 10.1 in desperation) and I haven't had to reinstall flash on start up until last night so that was an unfortunate down turn of events for me and not even the reason for searching the forums.

My issue started as I stood in front of one of my classes (I work in a College) with PowerPoint 2007 and a lesson ready to go and the Flash images that had always worked refused to be anything other than a still image with no interaction.

Unfortunately when I upgraded to Windows 7 I carried out a clean install and reinstalled Office along with the latest versions of Flash, Shockwave etc. I say unfortunately because I now have no way of knowing where the problem lie. On asking, Microsoft are adamant that it is an Adobe issue and the forum would seem to back this up.

On investigation I found that when looking at a slide the object was identified as a Flash object but I can't view any properties, also 'insert a shockwave flash object' is not available in the control toolbox. This would indicate that Flash is not installed even though viewing flash on the internet has not been an issue.

The last issue that may help toward a solution is that when trying to view an .swf file I'm informed that I need to have FlashPlayer installed (I have) and when trying to use a third party flash player such as SWF Opener it also asks me to install flash.

Like everyone else here I've installed, uninstalled all Flash etc. more times than I care to remember now.

I'm not that technically minded when it comes to the nitty gritty of software operation and programming, I just like things to work.

Please help as the most important thing I use my laptop for I now can't!!!!

[Guest]

Hi greasemonkey377, did you forget to increase the size of the text?

You need to know what you have on your computer.

1. First, go to http://www.adobe.com/software/flash/about  This will tell you if you have FP installed and what version

2. Go to Control Panel>Add/Remove and list all that is Adobe

3. Go to Tools>Manage Add ons and do the same and indicate whether the add on is Disabled or Enabled

Thank you

[greasemonkey377]

Hi, thanks for getting back to me. Yes sorry about the tiny font hope your eyes are better than mine But it is my first posting on a forum so I'm still getting the hang of it.

Anyway back to the problem at hand. I've attached some print screens so you can see what I can. It is quite clear that in the 'add remove programs' it shows that FlashPlayer 10.0.32.18 is installed but it is not in view in the 'manage add ons' am I missing something really obvious? (I use Chrome if that makes a difference)

When checking if flash was working, it wasn't and I had to reinstall it for it to work when viewing websites so I guess I'm also with the 'reinstall flash on start-up' crew.

If I can mention the PowerPoint issue, if that's not to premature, when opening a .ppt file that has Flash objects in it I'm presented with a message telling me that 'Some controls on this presentation can't be activated. They might not be registered on this computer'. This often happens if were left with one of the college machines that doesn't have Flash installed by our CSU.

Many Thanks

[Guest]

Hi, well the text size is better. I think Adobe changed something, this 10 point that I normally use is smaller and the 12 point is much larger.

I just copied your first post to Notepad and enlarged the text.:-) Don't worry about posting on a forum, I just replied to myself on another thread:-)

I took a look at your screenshots. On the Add/Remove programs, are these that you installed and need for your work or were they already on there?

You did say that you installed the Flash Player 10.1 beta? Do you understand what beta is? Just asking:-) Unless you want to be involved in this I would not have advised this. Here is a link for some info on it. http://www.adobe.com/devnet/flashplayer/articles/fplayer10.1_hardware_acceleration_02.html There is another link, but I don't have it handy.

On the Manage add ons. First a comment: Internet Explorer runs perfectly with no add ons whatsoever. Now, to view videos and animations and pictures on the web sites, you need Flash Player and Shockwave Flash Object and Java. Most of the rest depends on personal preference etc. Every add on affects the Browser, sometimes good, sometimes not and at times they conflict with each other. The opinion is the fewer add ons, the better your browser runs.

1. You do not have Java and you need it. Go to Sun Microsystems and get the latest version and install it.

2. You do not have Shockwave Flash Object and you need it. When Flash Player10ActiveX is installed, the SFO is also and is in the Manage add ons.

Take care of the Java and let me know the reason you installed FP10.1 beta. You may be better off Uninstalling it. But don't do that yet.

[greasemonkey377]

Hi,thanks for the info. First the reason I installed 10.1 Beta was a desperate (misguided) attempt to solve my issues. On reading the forums and others problems I hoped that there was a 'fix' in this release. It un-installed when I shut down my computer so I didn't have the option not to un-install that you advised will only use 10.0 now, promise!

I've installed Java (1.6.0_17) as required and that appears in my manage add ons, however I'm stuck with the request to install Shockwave Flash Object. I have Shockwave 11.5 installed (not in add ons) is Shockwave Flash Object something different? (I'm really showing my ignorance now), as I can't seem to find it to install.

Most of the installed software is there to help me produce work stuff. Some stuff has slipped through as I still get used to the barrage of updates that Microsoft send. I'm in the process of removing these.

Your advice as always is appreciated.

[Guest]

Good Morning, glad you took care of Java. Yes, Shockwave Player is different than Shockwave Flash Object, the latter works with Flash Player.

I need to review the uninstall procedures for the FP beta to see if they are different than FP10. Our goal is to be sure the beta is removed, then proceed to install the FP 10 along with the SFO.

As soon as I do that I'll post back asap.

Thanks

Oh, on the programs you have installed, they are not a problem; add ons are where conflicts arise. We'll address that  before we reinstall.

[Guest]

Hi again gm 377

I checked the beta, no special uninstaller. I have your info ready and will get to it in the morning. Since you are desperate, we are going to try and take a short cut in trying to get this Uninstall(to make sure we get rid of any residue from the last one) and Install. We can do a stand alone for both procedures which you would put on the desktop or you can Uninstall from the Desktop and Install from the site you had success with before. If you told me I  don't remember, don't want to take time to look right now.

I'll post tomorrow and you can do the downloads to the desktop and we'll go from there.

Hope we can get this working for you asap.

Thanks

[greasemonkey377]

Thanks for your promt attention. Desperation can take many forms, glad that someone is listening!

Sorry I didn't respond to your last post, I guessed it was for info, and I sense there is a bit of jetlag to these posts.

I look forward to your next post and as you say 'we'll take it from there'

gm 377

[Guest]

Hello gm377  Please find the time that you can start and finish these procedures without interruptions.

http://www.adobe.com/go/tn_14157   < This is the Uninstaller

http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe   <This is the Installer

Like you I am still learning the forum also. I attached the file for the complete instructions, if you don't see it, please let me know.

If you have any questions, please post before starting.

Just a note, that it is very important to Disable ALL add ons in your Manage Add on list.

Thank you

[greasemonkey377]

Hi eidnolb, well some real progress has been made I can now show flash within PowerPoint and for that I can't thank you enough. The only difference is that when going to a slide show I get a pop up from Microsoft Visual Basic saying 'Can't exit design mode because ShockwaveFlash2 can not be created'. Clicking ok doesn't effect how the PowerPoint works so I don't think it's an issue.

I've attached a couple of print screens of my manage add ons that shows how things currently sit.

I do however have a more basic issues after the restart.

When testing flash on the Adobe site (following the link you supplied in and earlier post) it still asks me to install a plug-in, clicking the link it says it wants to install Flash player. I didn't do this, unless you suggest it's okay. I've included an image for you to see. I'm also unable to view flash on sites such as youtube. I'm told I need to download Flash Player. I've resisted the temptation to reinstall flash.

Once again thanks for the massive step forward any ideas on the other one?

GM377

PS your attachment worked fine

[Guest]

Well gm377, your post was good news, notwithstanding the add'l quirks. Getting ready here for a late dinner(8PM EST)

Just wanted to touch base and as soon as I get back will take a look. On the web sites that are asking for FP, I think they are looking for Shockwave Flash Object, the Flash10c.ocx which should be there. You were right in not installing again at least until we see what is what. If you want, check in manage add ons and see if that SFO, Flash10c.ocx is there and that it is enabled.

Thanks for the update, will review.

Update: After the Install, did I mention to go back in to Manage add ons and Enable Shockwave Flash Object and Java and of course your Anti-Virus. I wouldn't enable any others yet, since these are the major ones to run FP. When FP is running as it should, then I would suggest enabling one add on at a time so if there is a problem with FP, then you will know which add on it is.

Message was edited by: eidnolb  To add add'l comment

[Guest]

Hi gm377, I think have an idea what happened. Following is what I see from the screenshots and my opinions. I'm just going to list them and explain them separately.

I have these screenshots printed out, it may be easier if you do too, your call.

1. The Adobe site where you tested, that is correct.

2. Take a look at the 1st screenshot you sent of what was in Add/Remove

3. Take a look at the 1st screeshot of the Add ons

4. Take a look at the screenshot of the new add ons you sent today 11/20/09

5. Take a look at the screenshot of the new add ons without permission you sent today 11/20/09

2. above- Adobe Flash Player 10 Plugin listed and installed on 11/18/09 version is correct but is that Flash Player 10 ActiveX? Could be?

3. above  Shockwave Flash Object not listed in Add ons

4. above  Shockwave Flash Object in screenshot of new add ons - This is an old one-date of 7/18/09 not today

5. above  Shockwave Flash Object in screenshot of new add ons without permission- This is an old one-date of 7/18/09, not today

On the only Add/Remove copy I have you installed Adobe Flash Player 10 Plugin on 11/18. Now I don't know if the #2 copy of add ons was after that or before that install. I would say before since no Shockwave Flash Object is listed in it.

When Flash Player is installed correctly, in the Add/Remove it is normally listed: "Adobe Flash Player 10 Active X" at lease it is in mine, but then again I'm running XP3/IE6(which I love, by the way:-) I said all of that just to make an observation that maybe at that time (11/18/09) you did not have FP installed; we know the Shockwave Flash Object wasn't in the add ons and it would have been. I don't know what site you used to Uninstall/Install etc. either. Irrelevant now.

Summary: on next post:-)

[Guest · Accepted solution]

To gm377 con't from previous post

Summary: The Installation from the Adobe download site installs Flash Player 10ActiveX AND the Shockwave Flash Object

                 I think the Stand Alone Version of the Installer installs ONLY the Flash Player, NOT the Shockwave Flash Object

                 That is why #1 in the post previous to this one is correct. The Shockwave Flash Object (plug-in is being asked for)

                 And that is what youtube is asking for, even tho they say "Flash Player", they assume and understand that the Adobe

                 site Installs both.

Now, Adobe does state that the Uninstaller does need to be run prior to a download and install of Flash Player 10 ActiveX.

Also, since the beta was installed and now is not there, and with Uninstalls and Installs done, you never know if a glitch occurred.

Flash Player 10 ActiveX should be listed in Add/Remove and in Manage add ons Shockwave Flash Object - Adobe Systems, Inc.-

Enabled- ActiveX Control should be entered and the File is Flash10c.ocx.

Solution: Return to the Adobe test site- http://www.adobe.com/software/flash/about , keeping your add ons Disabled and Enabled as you have listed in the screenshot of today (11/20/09) and since the message is "An additional plug-in is required to display some elements on

this page" and the small image says "Get Plugin" and when you click on it the message is it wants to install Flash Player. The test is clearly telling you that the Shockwave Flash Object (ActiveX Control Flash10c.ocx) is not there, and by saying it wants to install Flash Player it is also saying Flash Player 10 ActiveX is not there either or the "Get Plugin" would not be missing.

So Yes, do it!! Don't forget to Reboot afterwards, check in Add/Remove and see what is listed, check in manage add ons and see what is there. Then see what youtube has to say and your slides on Power Point and where ever else you would like to go:-)

The worst that can happen is that this won't get the job done and we'll have to Uninstall and Re-Install, but I'm hoping for success!!!

Sorry for the long posts, but I write as I'm thinking.

Nice Screenshots by the way, thanks

UPDATE:

I ALMOST FORGOT, WATCH OUT FOR THE GOOGLE TOOL BAR. IT IS USUALLY CHECKED AND WILL INSTALL WITH ADOBE FLASH IF YOU DO NOT UNCHECK IT.

Message was edited by: eidnolb  To add add'l comment

[greasemonkey377]

Hi Eidnolb,

Wow a load of information. I've read, re-read and read again. I certainly have a better understanding of how installing Flash, and other add-ons, works (or doesn't) now.

Anyway I'm unfairly keeping you in suspense, I installed the plug-in from the Adobe test area as advised and re-booted, tested, shut-down, waited, started up, tested again and... it's all fixed so thanks again for all your advice and guidance. I now have some hallowed info and never to be deleted files.

I'm right with you on the XP front, I was so close to going back, I never did Vista and I'm still not sure why I jumped on the 7 bandwagon so early, still it's done now.

On a technical note I checked that Flash10.ocx was installed and active before I installed the 'plug-in', it was. After installing there was no change to the manage add-ons area at all but Flash now works where it didn't before. Maybe it was just a kick up the arse.

Anyway you're right near the top of my Christmas card list now... many, many thanks,

gm377

PS are the file dates in manage add-ons the dates they were installed? I know this is not directly related to Adobe but I don't understand how these dates can come from before my Win 7 clean install just 2 weeks ago.

[Guest]

gm377!!!!

Yeahhhhhhhhhhhh!

Talk about famous 3 words, It's All Fixed is what I love to hear ! Well good for you, bet you are glad

that is done and as I like to say when all of the ducks are in a row, FP is a piece of cake! It is always

the ducks that cause the problems.

You asked about the dates in manage add ons, as far as SFO is concerned and FP 10 it is more exact

to look at Add/Remove, the screen shot I have shows Adobe Flash Player 10 Plug in and the date is

11/18/09 probably when you did one of the Un/In stalls or the beta and it logged the correct version

there in Add/Remove. However in the 1st screen shot of add ons, SFO is not even listed, probably due

to the Uninstall and Reinstall actions. I have noticed Windows updates are listed in my Add/Remove, not

when I install them, but when Microsoft issued them and maybe Adobe does the same thing. Then I have

XP3/IE6, so you have differences there too. In my add on for example, no dates are shown and when I

updated my SFO Active X (I can do that with IE6:-) I know when I did it. Even though you had Shockwave

Flash Object listed you did not have the Flash10c.ocx which is the ActiveX CONTROL, the engine if you will

that Flash Player 10 works together with so all Flash websites, youtube, etc need. Think of having a gas pedal

and no gas in the tank, everything works together:-) The plug in you installed today was the Flash10c.ocx, the

gas. Go look.

Hey are the slides working now too?

Ok, I'll take a Christmas card

Well thanks for the "star" and appreciation and the best to you!

eidnolb

(I had some problems with fitting sentences and links on the posts today, that's the reason for the half sentences & funny looking paragraphs)

Message was edited by: eidnolb to add a comment

[greasemonkey377]

Hi eidnolb, just a brief update, as you asked but I didn't want to tempt fate.

All has been fine with no issues at all either with websites, viewing flash files using a third party program or most importantly for me a whole week of presentations and slides in classes with perfectly embedded flash.

Once again many thanks and if anyone is reading this having issues, don't lose hope these guys know how to help...

gm377

[Guest]

Hi gm377, Nice to hear from you and so glad your programs and classes are going well! Thanks for the note of

confidence too. I can't speak for the guys here since I'm a gal. LOL 

Since this is December, I'll take this opportunity to Wish you a Very Merry Christmas and a Prosperous New Year

and Success in your work.

It was my pleasure to be of help to you.

eidnolb

[dreams44]

Okay I did everything, but when I get to the screen that says choose properties from the pop up choose to the right of custom, I don't have a custom button, is there another way to download the swf to powerpoint?

[Guest]

Hi dreams44, I think our posts crossed in transit. When it comes to powerpoint I have never used it nor am I familiar

with it. Are you looking for a button within the powerpoint program itself ? Maybe if you could explain a little I could help

but not sure.

Thanks

Here is a link that may be helpful to you:

http://kb2.adobe.com/cps/142/tn_14235.html

Message was edited by: eidnolb   add link

[dreams44]

Thanks Eidnolb, appreciate you getting back to me, it is within the powerpoint that you need to add a SWF file, I am trying to move animation over to a powerpoint presentation. Thanks

[Guest]

Did that link I inserted in my previous post help you? Hope so. Maybe gm377 still receives email notification and will respond:-) I think he is the pp expert.

Thanks

[Guest]

Hi again, here is some info from the forum on pp that someone supplied.

http://forums.adobe.com/message/254180#254180   

There are 2 links in the thread.

[dreams44]

thank you I will check it out this afternoon and let you know if I find my answer.  

[greasemonkey377]

Hi eidnolb, hope all's well and sorry about the 'guys' comment, it wasn't gender specific and hello dreams44, if you haven't already cracked this I'll attempt to help you but expert might be pushing it a bit, more familiar.

If you've followed eidnolbs excellent instructions (thanks again) then you may not have to play around Flash if you do it'll be back to eidnolb.

First we need to know what version of Windows, PPT you are using?

gm377

http://office.microsoft.com/en-us/word/HA101

[Guest]

Hi gm377! No problem on the gender thing. I did the same thing on a thread with 3 people:-) All is well here, learning more about Firefox and Java than I had intended. LOL

Thanks for stopping by to help. At times it takes a team to solve these computer issues. So many ducks:-)

On the microsoft link you sited, it says web page unavailable. I left off the HA101 and it came up. Just a FYI

Talk to you later.

eidnolb