Flash 20.0.0.267 White screen problem - URGENT!

[Gast]

Ever since the latest flash update (.267 - made on Dec 28th 2015),  our download application cannot load properly.

After loading, the app window (in IE frame) shows a white screen (image below).

When downgrading to an earlier version (20.0.0.228) it works fine.

Many of my colleagues who manage similar apps using Flash are experiencing the white screen problem and our clients are furious

Why is that?

How can it be fixed without asking all our clients to downgrade their Flash versions?

Please help ASAP.

[Gast]

Hi Adobe,

This question is assumed answered, but it  is certainly unanswered.

[kmbcollie]

Got the same issue - until next week when MS and Adobe get their act together, remove the latest Security Update for Internet Explorer Flash Player (KB3132372) and make sure it does not auto update again on you when you reboot. Restart/refresh - all outputs will work for now.

[Gast]

Thank you so much!

This is great for anything but Win10 - Can you please release this fix for WIN 10 Clients as well?

When can we expect it?

thanks again

[kmbcollie]

I have windows 10/latest laptop - so this update is applicable  -- I think it also works for 8 as well. Just make sure that the windows update doesnt keep reinstalling. I am pretty sure developers will be on his fix next week as this is a huge problem /bug

[Kratika Agarwal]

Hi,

Please refer to below link:

View the full discussion

Thanks

[Kratika Agarwal]

Hi,

Microsoft pushed a patch out to Windows 10 users this morning.  Please run Windows Update and see if that resolves the issue for you.

Thanks

[Gast]

...but this patch is useless--same problem persists...

[Kratika Agarwal]

What is the issue you are facing with this update?

Please share it .

Thanks

[Kratika Agarwal]

We hope to push out a beta in the next couple of hours that has a fix for this issue which broke in 20.0.0.270.  We'd like to get your input once it's available to verify that it resolves the problem for you. 

[Kratika Agarwal]

Hi,

Thanks for reporting the issue. We are looking into the bug.We will update you son.

[jasonl42071239]

Hi,

I have the same problem(white screen with 20.0.0.267) when program in Visual Studio 2010.

And many programmers around me have the same pain.

Expect the problem be solved soon.

Waiting for good news.

Thanks.

[sridharkalla]

Hi,

Can you please update the status on this issue? When can we expect the adobe will release the fix for this issue?

[adamg_vp]

They are gone for holiday, probably we can't expect anything until 4th January

[hierro2350]

Please can enable version 20.0.0.228 is that if the Active X works , I have many problems because of the release that made ​​( 20.0.0267 ) I appreciate your time and I think we should all be celebrating with our families this holiday season.

[PrimeG1]

This update has also caused the popular System 47 Star Trek Screen saver and other screen savers to exhibit the WSD, White Screen of Death.

The screen saver can be found here

System47 screen saver

I am running win 10 64 bit and latest Chrome and drivers/updates.  Hope this helps in a fix.

[chris.campbell]

Please see my update to this problem on this thread: Flash Player 20.0.0.267 - ActiveX Embedding Issue

I've just posted a test build that we believe fixes this embedding issue (link in the thread).  Additional updates will be added to the post as we make progress with our investigation and I encourage those impacted to please leave their comments on the thread or bug reports.

[Carm01]

IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

Guide to rolling back to an old flash player version (20.0.0.228)

Best regards

[Kratika Agarwal · Accepted solution]

Hi,

20.0.0.270 is now Live. It contains the fix of the problem.

Thanks

[PrimeG1]

The System 47 and other screen savers are working in Windows 10 again.

Thanks for the fix!