Known Participant

Question

Flash Player 11.2.202.228 - still get this green screen on videos

Forum|Forum|13 years ago
March 29, 2012
10 replies
104564 views

Windows 7

Google Chrome (latest) or IE9 or FireFox 9.0.1

Hi,

I had the same issue with beta versions, thought it would be fixed with the official release. Many videos show a green screen. I know I can disable hardware acceleration, but it's still a problem. I don't want to be mean but how come such a huge bug (as Flash is still a prefered tech for showing videos) is still there in the official FP11.2 release, when the bug has been known for such a long time?

For example I get that behaviour with that video (sorry if it's not funny, I just stumbled on it):

http://www.youtube.com/watch?feature=player_embedded&v=rWd20QHsJkY#!

thanks

jfab

This topic has been closed for replies.

A

Anonymous

On the Bug report most have found that downloading updated drivers for the video card solved the problem. Yours does sound a little different but check for updates on your video driver anyway to see if it helps. Did you check with FireFox for help...

M

mtbusman

Participating Frequently

My video drivers are updated and I still have the problem. The only solution for me right now is to disable hardware acceleration. I don't use Firefox, so I haven't tried their help. I've heard from others with nvidia cards who solved the problem with a driver update, but mine is a new laptop with a new card that's fully updated -- and I've heard from others with the same card who have the same problem as I. So I think it's a bug that Adobe needs to address.

"You must do this work with love or you fail." -- John Muir, from How to Keep Your Volkswagen Alive

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mtbusman

Participating Frequently

Let me add that, like others, flash video used to play fine before the latest flash player update to the current version. There was not driver conflict at that time. If I could, I would go back to a previous version of flash player, but when I installed one, websites with flash videos still would not play and directed me to the adobe site to update the player to the new version. So, as I said, the only thing that has helped is disabling hardware acceleration. It would be great for Adobe Flash to fix this bug, so those of with this problem can get the benefits of hardware acceleration. Perhaps as others post this issue and vote on the bug reports, Adobe will address the issue.

S

slice_of_lemon

Participant

After downloading the latest version of Adobe player, I now get the green band at the top on all videos. Sometimes if I click to go to full screen, the green band disappears; sometimes it doesn't. Additionally to the green band, the picture seems shifted a little. Like some of the colors are shifted down.... It appears that the height of the green band, is where there's a "Share" link? My guess is that other software might be interefering -- I have Real Player (which usually gives me a sort of "Download link at the top of the video), and AdBlock Plus (which gives me an ootion to Block the video). This only happens in FireFox 11.0 browser, and not in Google Chrome.

I'm seriously annoyed enough about this that I'll probably just go back to a previous version.

A

Anonymous

I was having the same problem with some videos: Dell drivers are old for the video card usually and Nvidia updates as new ones are made. I would suggest doing a search on Nvidia for updated drivers and doing a clean download. This solved my problem. You can use Nvidia control panel to do your driver search if it is installed on your unit. I have an Aurora-R4 from Dell

B

boe323

Known Participant

I have installed the very latest nvidia driver for my gtx 580, and i still get the same issues, green screen, pink and green screen, blocks of color, still picture but sound still going, alight pause on every frame, doesnt happen on all videos online, but the sights i use the most i always get these issues, come on, this problem as been here since the beta of your flash player 11.2. Release an update asap. Cant use chrome for veiwing flash anymore because i cant down grade, when i disable the flash in chrome, chrome wont find the other non activeX flashplayer i have in programs and features.

chris.campbell

Community Manager

Boe323, please try disabling hardware acceleration or updating your video drivers and let me know how it goes

How do I troubleshoot and report problems with Flash Player Video?

How do I disable or enable hardware acceleration?

Chris

chris.campbell

Community Manager

Zablon,

I understand your concern, however as we rely more and more on the GPU then drivers will play an even more integral part of the solution. We need information from users like yourself so we can investigate problems further. We've got a FAQ that details what we need (dxdiag report, URL, is the problem fixed when you disable hardware acceleration, etc.) and how to report the problem to us. I'd like to improve this reporting process in the future, as I understand how frustrating this all can be, but this what we have to work with right now.

How do I troubleshoot and report problems with Flash Player Video?

For buggy drivers, our solution would most likely be to blacklist their support, falling back on CPU mode. This is effectively the same as disabling hardware acceleration.

Z

Zablon2010

Participant

Hi, I joined to comment on this thread. I too have the green video issue. I have to say I am not exactly happy about the direction and attitude being taken on this. For those that do not know, the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them. I'm not calling fault here, but for another software developer to throw out updates and then when it breaks say, you need to update your video drivers is not really the ideal situation. To me tellling people "update drivers" is not an answer, it is a cop out. The drivers are not the issue here. I would understand it if maybe it was worded differently as a temporary "workaround", but I feel the blame is being pushed off here.

pwillener

Legend

Zablon2010 wrote:
the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them.

Most likely, older drivers are even more buggy. There is probably a reason why a new version (296.10) was released last month.

E

Edr4

Participant

There is definitely a bug with flash atm. Leaving default settings I go to some videos and I get a green screen. This video for example.. -> http://www.youtube.com/watch?v=MqEQ2JX6Pxc

Default (360p, small player) settings, I get green screen. But if I switch to larger player or 480p, I can watch the video.

Interestingly enough, I only have this problem on one of my four computers. The main difference between them is the one pc has 2 gtx 580 in Sli..

chris.campbell

Community Manager

If disabling the hardware acceleration fixes the issue, then we're most likely running into a driver conflict. Please try updating to the latest if possible. If it still fails, see this FAQ which describes what additional information we'll need and how to report problems to us.

How do I troubleshoot and report problems with Flash Player Video?

Z

zx3cv1zx30vzx23c01v3zxc21

Participating Frequently

I have updated to the absolute very latest drivers -

Can not get stageVideo VIDEO to work with some codecs, audio does.

Green screen on some videos, hardware acceleration is working with alchemy.

I am suspecting this is a CODEC ISSUE NOW.

Jesus Adobe - this is appalling - I am at a loss for words as to how bad this is.

I haven't even heard or seen a press release regarding this failure - and I can assure the web is going ballistic.

Simply stunning that nothing is being said, and as always absolutely nothing being done.

M

mtbusman

Participating Frequently

I have this problem, too.

I am using IE9 with win 7 64. Some flash videos will not play. Funny, the commercial that comes first plays, but then IE stops, closes, restarts and the same thing over again. And, when I do get to play a video, I get the green stripe across the top. This is happening on espn and other websites.

Sad to say, I uninstalled the 11.2 and install the most recent version of 11.1, but the flash videos on espn won't play with the 11.1. They want me to update to 11.2, the version that won't work with my nvidia optimus 1000 graphics card in my laptop.

I'm at a loss what to do, since the 11.1 version isn't accepted by the website.

I wish Adobe would fix this. Adobe, are you listening?

M

mtbusman

Participating Frequently

Oh, and btw . . . before an adobe rep suggests that I update the nvidia driver . . . I already have the latest driver installed.

I think the fix needs to come from adobe.

M

mtbusman

Participating Frequently

Updated back to the most recent 11.2, turned off hardware accerlation, and videos play. I can see them in full screen mode, but they are not as clear. Still think this bug should be fixed.

A

Anonymous

http://img546.imageshack.us/img546/2497/image11ty.jpg youtube

http://img535.imageshack.us/img535/5489/image12hc.jpg chess.com

on ALL firefox, opera and chrome, so it is not a problem with any of the browsers or any of the sites, it is a problem with flash.

please fix this. it is only since this morning and the lousy update to the last flash player version. this is disappointing.

B

BuggyFlash

Participant

Worse problem here: I have Nvidia GTX 570 videocard (Win 7 64bit, SP1 installed and up-to-date) and I have recently tried all versions of drivers from early 270 to the latest 296.10, did the clean boot, all the tricks with installing/uninstalling... No way. There is one reproducable glitch for me that always occurs, the site advertised on adobe itself: www.tankionline.com. They have recently implemented the hardware acceleration and for my card turning that on = TDR crash. Older drivers and flash 11.1.102.63 allow to play for about 15 seconds while newer drivers or the latest flash version guarantee nearly instant TDR. Plus, I have had issues with video playback (sites like youtube) for months now. Please don't start blaming the card, overheating, system or whatever else, because I can usually work or play modern games for hours without problems... As long as no flash video involved. At first I thought it's drivers, but I see that there are many people having this issue and I tried soo many drivers - can't believe they ALL fail.

I will gladly accept any hints and hope that either Adobe will fix those problems soon... Or finally disappear from the scene, personally, I hate sites running on flash anyway Thought that the games and applications might be a reason for flash to survive, but it looks like I am going to change my mind very soon...

Z

zx3cv1zx30vzx23c01v3zxc21

Participating Frequently

Right click a green screen video, select>settings>display>hardware acceleration and restart teh video and it will play. This is an issue with stageVideo hardware accleration not being correctly set for some video cards !

B

BuggyFlash

Participant

Most of the time it's TDR now and flash plugin crashes completely, forcing restart of IE or reload in Firefox, so that's not an option.

Oh, just in case - I have Intel P45 chipset, tried both IE9 and Firefox 11 - same result with IE9 basically holding on for a little bit longer before crashing.

A

Anonymous

You should update to Firefox 11. Version 9.0.1 exposes your system to exploits. For more info, see: http://www.mozilla.org/security/known-vulnerabilities/firefox.html

R

rockbuilderAuthor

Known Participant

Thanks. I don't use FireFox except for testing purpose but I while update it.

The green screen problem still remains. Anyone can confirm he's having the same issue?

Thanks

A

Anonymous

rockbuilder wrote:
Thanks. I don't use FireFox except for testing purpose but I while update it.
The green screen problem still remains. Anyone can confirm he's having the same issue?
Thanks

Try disabling ActiveX filtering: http://forums.adobe.com/thread/867968

For Google Chrome though, you need to post on the Google help forums because the Flash player is embedded in that browser and auto-updates in the background.

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