Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC

[Union_Thug]

bug reported: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

Add mine to the dozen or so (and growing) threads reporting similar after "upgrade" to newest Flash 11.3.300.257

[Union_Thug]

Thank you Chris, I will update & see how it goes...

[schützenkönig]

Ok, Chris, thank you for your reply.

I guess that the bug in bugzilla should be filed yet...

but you know now:

no focus issues when you see the processes in task manager. ok.

after a while, when the processes disappear from task manager, when you first open a tab with flash (YT or other sites), then FF looses the focus. (flash 300.262 too. no issues with protedtedmode OFF

No idea...perhaps Mozilla will fix this issue (as happened with the silent crash, thanks to FF 13.0.1 ? and the changes added inthe container's code?)

[Union_Thug]

Chris Campbell wrote:

Thanks schützenkönig, do you have a bug number that I can reference for the focus issue?

For others users continuing to run into stability problems with Firefox, we've just released a new version of Windows Flash Player for Mozilla Firefox, Netscape, Opera and other browsers.  Please give it a try and let us know how it works for you.

6/21/2012 - Windows Flash Player Update

Download here: http://get.adobe.com/flashplayer

Update to 11.3.300.262, along with resetting FF about:config settings to default & disabling hardware acceleration appears to have solved the crashing issue described in my OP, many thanks to all involved.

[schützenkönig]

Union,

(ok, my problem regards the focus only),

but please take care: a lot of people dont want to disable acceleration in ff, otherwise all the fonts become very bad (unreadable). In some configurations FF's acceleration is strongly *needed*

Union, do you are noticing the focus issue in FF, when the flash/container processes disappear from task manager?

[Union_Thug]

@schützenkönig: Focus issue not present on my laptop.

[schützenkönig]

hey, with or without processes in task manager? or booth situations?

this were the first time I hear this good news.

all people that I know have this issue (with protection mode ON, and processes cloased in task).

Chris, if you want it may be of some interess to read the dxdiag from my pc and from the Uniomn's laptop well?

(via PM obviously

[coolmichaelrocks]

I still have a problem on like youtube and sites.. when you have protection mode enabled.. if you click on out of the flash content on the touchpad synaptics (I have latest driver from acer).. and i can't scroll like unless i like click a button on the page or switch tab and back to the youtube one.

[chris.campbell]

I've learned that the focus issue is a known bug and we've been able to reproduce it.  I'll link your bug to our internal bug so you should be updated when we fix it.

Have you run into any other stability problems with the new release?

Thanks,

Chris

[schützenkönig]

well done chris!

no stability problems. vista32 sp2.

ff 13.0.1.

[coolmichaelrocks]

No Stability problems here.

[Guest]

Chris,

Other than the focus issue as others have reported, I've had no problems with 11.3.300.262 so far. Win 7 Pro/SP1 64-bit.

[schützenkönig]

!!!!!

Hey Chris,

here my first crash: flash crash (feedback has been sent)

http://www.youtube.com/watch?v=Xsn1-R6SPDI&feature=related

http://www.youtube.com/watch?v=DKw1jn_CJWA&feature=relmfu

http://www.youtube.com/watch?v=svXr03P1i6M&feature=relmfu

http://www.youtube.com/watch?v=gt1lY9HAdFE&feature=related

http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

http://www.youtube.com/watch?v=VsobYN4etCo&feature=plcp

http://www.youtube.com/watch?v=5vazpLHPB-w&feature=plcp

1) open all these videos

2) workaround: change video quality to get all the videos buffering in pause mode.

3) all the videos are ready for watching.  flash plugin RAM : 800MB!

4)

http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

play this video. full screen mode.

5)

then, after a few seconds, move the pointer to return to the beginning

=> 6) the video exit the full screen mode > expanded mode with a " ! " in the video window.

7) flash plugin does crash

8)

send the feedback

9) reload all the videos. now the flash ram = 400MB!!!

never seen a flash crash in the past, even if I did open 15 YT videos 1080p.!!

please watch these reports:

crash: bp-e3b86a68-f646-4136-ba96-77f212120623

crash: bp-8d7717ae-0af2-4486-8a05-ab39f2120623

[schützenkönig]

hey what happens??

now the second crash!!

only 2 tab with flash.

crash: bp-ff2276ae-6c4b-4d75-909d-bae662120624

no no no, also I can to tell you that until 11.3. 300.257 I did not notice these crashes , never seen!

=> 300.262 is poor for me.

300.257 ok, but 300.262 very bad.

I had one crash in ONE YEAR, nnow 2 crashes in 2 days....

today I received this info from windows:

(crash after selecting the tab with YT).

astonished, very astonished...

I'm worried about the future, because the latest flash causes damage...

I hope this log mayu to help you.

Nome evento problema:	APPCRASH
Nome applicazione:	FlashPlayerPlugin_11_3_300_262.exe
Versione applicazione:	11.3.300.262
Timestamp applicazione:	4fe20fae
Nome modulo con errori:	NPSWF32_11_3_300_262.dll
Versione modulo con errori:	11.3.300.262
Timestamp modulo con errori:	4fe21212
Codice eccezione:	c0000005
Offset eccezione:	00490fb1
Versione SO:	6.0.6002.2.2.0.768.3
ID impostazioni locali:	1040
Informazioni aggiuntive 1:	fd00
Ulteriori informazioni 2:	ea6f5fe8924aaa756324d57f87834160
Ulteriori informazioni 3:	fd00
Ulteriori informazioni 4:	ea6f5fe8924aaa756324d57f87834160

[schützenkönig]

why 300.257 worked fine and 300.262 is very bad??

I cannot understand....

[schützenkönig]

perhaps I understood

the ram!

never seen that 7 tabs = 800Ram flash.exe

> crash

reload the pages:

the same 7 tabs = 400mb Ram > no crash.

how does flash 300.262 handle the ram??

[Guest]

Interesting finds.  Personally, I never open up more than one video at a time, and don't have the courage to test to see if I can make something crash.  Crashes make me freak out, which is why I'm so glad that Mozilla, working with Adobe, was able to quickly  find a fix for the ones I initially reported.

I'm wondering if you've tried enabling/disabling "hardware acceleration" both for Firefox and Flash Player, to see if there's a difference in the amount of RAM consumed. I would assume that enabling hardware acceleration would transfer some of the load to your graphics card, but don't know exactly how it's supposed to work.

I have hardware acceleration disabled for both Firefox and Flash Player, and so far, I've encountered no problems--knock wood.  In fact, disabling hardware acceleration in Firefox finally cured a problem I was having in which drop-down menus that over-hung the Windows Task Bar would leave their image on the Task Bar after they had been closed out!  (Prior to that, the only way to clear it was to click on the "show desktop" button in the far right corner of the Task Bar)

Ortho_Fan

[schützenkönig]

hi, thanks .

sorry for my fast reply...

I am busy now

acceleration ON in firefox (I need it   due tothe fonts

and acceleration ON in flash.

video 1080p = 3-6-9-3-4-% cpu load. good

today. 3 tabs YT (testerday 10: this is normal eh

300MB ram of flash.exe > crash by selecting the tab with yt.

reload alla the tabs> 130MB ram only > no crash.

due to the font, I NEED to mantain the FF acceleration ON, otherwise I should switch to other browser

but....you know...for long years I had NOT problem with my settings!!!

(except the silent crash resolved by ff13.0.1). never crash here.

never crash with 300.257.

=> crash with 300.262!!!! this is very annoying

acceleration always ON in ff and flash since flasj 10.2!!

. so...I guess that this is due to flash 300.262.

do you agree?

best,

[Guest]

I have hardware acceleration disabled for both Firefox and Flash Player, and so far, I've encountered no problems--knock wood.  In fact, disabling hardware acceleration in Firefox finally cured a problem I was having in which drop-down menus that over-hung the Windows Task Bar would leave their image on the Task Bar after they had been closed out!  (Prior to that, the only way to clear it was to click on the "show desktop" button in the far right corner of the Task Bar)

Turning off "Show Shadows Under Menus" in Windows 7 Performance Settings -> Visual Effects solved the drop-down menus and context menus leaving junk on the Window Borders and such. Here's the Firefox bug on that: https://bugzilla.mozilla.org/show_bug.cgi?id=610713 That's if you don't want to turn off Hardware Acceleration in Firefox.

Did finally get an actual plug-in crash while running NASCAR RaceView after an hour or more: https://crash-stats.mozilla.com/report/index/c45a2cb6-80b9-425a-a590-4da852120624

[schützenkönig]

My opinion:

ff13.0.1 did resolve the silent crash.

11.3.300.257 no problems (except for the focus). I was happy.

Other people did continue to experience flash crahes. therefore adobe released 300.262 (for fixing what kind of crashes?? surely NOT the silent crashes which were already resolved.)

releasing 300.262 adobe introduced some "amelioraments" which introduced some crashes on my system, because since november I dont noticed a "real" flash crash, with 262 I have flash crash with the message posted above.

downgrading to 257 all is ok.

so I wait to read what Chris think about.

thaks. best,

[Bob-Hill]

Hello Schützenkönig,

Regarding the focus issue, you and any other users experiencing the

focus issue might like to add votes to Adobe bug number 3223393:

https://bugbase.adobe.com/index.cfm?event=bug&id=3223393

The more votes, the higher priority Adobe should assign to the bug.

Kind regards, Bob Hill

[schützenkönig]

Hi, ok I add votes, but this is not a good behaviour. A bug should be fixed without rating or votes (also no polling day

please what about the crashes

crash: bp-e3b86a68-f646-4136-ba96-77f212120623

crash: bp-8d7717ae-0af2-4486-8a05-ab39f2120623

and

crash: bp-ff2276ae-6c4b-4d75-909d-bae662120624

was helpful the crash reports I sent inthe past days?

thanks.

[Bob-Hill]

Hello Schützenkönig,

Thank you very much for your vote on 3223393  🙂

Kind regards, Bob Hill (user, not Adobe employee)

[chris.campbell]

For those still crashing with today's 11.3.300.265 update, it would be very helpful if you could either:

a. Download and install the Firefox 15 "Aurora" release and submit all crash reports when they occur

b. Provide reproducible steps so we can verify the issue internally

Crash logs created and submitted with Firefox 15 will allow us to gather critical details that are missing from the current crash reports that are being generated with Firefox 13 and 14.

Thanks,

Chris

[Guest]

Hi Bob:

I just added my "vote" concering bug 3223393.  Hopefully Adobe or Mozilla will come up with a solution/fix soon; it's getting gosh-darned annoying. 

Ortho_Fan

[schützenkönig]

Hi,

focus is important, but I think that at this time thereare other (bigger) issues with flash.

Where are you, Chris?