Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC

[Union_Thug]

bug reported: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

Add mine to the dozen or so (and growing) threads reporting similar after "upgrade" to newest Flash 11.3.300.257

[schützenkönig]

but we have to wait for firefox 13.0.2 in the next hours

[Guest]

schützenkönig wrote:  "focus is important, but I think that at this time thereare other (bigger) issues with flash."

I have to agree with you there.  Looking at the available information about Firefox 13.0.2, it seems that the main "bug" that release will address is the new tab "thumbnail" feature -- http://www.ghacks.net/2012/06/24/how-to-turn-off-firefoxs-new-tab-page-completely/ -- which could actually cause some security problems.

OF

[schützenkönig]

thanks Ortho for the link. yes, it seems that ff 13.0.2 will resolve privacy issues "only".

(amelioraments regarding the blur during smooth scrooling were welcome! but they ignored my bug in bugzilla, ok that is OT here ,)  )

I hope that all the issues with flash (focus but the two kind crash that I wrote here above -in the meantime NO crash ever... :cool: and the audio problem --not for me at the moment )

will be fully resolved before the summer holidays

best,

[schützenkönig]

Chris,

I dont remember about crashes in flash 11.2

Now, with flash 265 and 8 tabs YT > crash.

Question:

I sent the crash report. will it be read?

thanks.

bp-b242dc02-2f6d-4695-b527-7630e2120711

who will read the flash crash report in the folder mozilla?

[chris.campbell]

Would you be willing to test this against Firefox 15 and submit the reports again?  We'll get a much better picture of what's going wrong with logs created with Firefox 15 and greater.

schützenkönig wrote:

Chris,

I dont remember about crashes in flash 11.2

Now, with flash 265 and 8 tabs YT > crash.

Question:

I sent the crash report. will it be read?

thanks.

bp-b242dc02-2f6d-4695-b527-7630e2120711

who will read the flash crash report in the folder mozilla?

[schützenkönig]

Hi Chris and thanks for your reply.

at this moment I am able only to tell you the step.

5 tabs with YT: ok.

starting from 8 tabs: ok, but crash if I move the pointer (for jumping forward in the video)

here all the tab opened

http://www.youtube.com/watch?v=z_2sfmbJ2Pc

http://www.youtube.com/watch?v=CwOZbye7sAk&feature=plcp

http://www.youtube.com/watch?v=sFvjqSIakyc&feature=plcp

http://www.youtube.com/watch?v=qCiqFmerfLQ&feature=context-chv

http://www.youtube.com/watch?v=15GS_Ys7a8U&feature=plcp

http://www.youtube.com/watch?v=l-w230aeqLo&feature=plcp

http://www.youtube.com/watch?v=1i6wUkT4bd4&feature=plcp

http://www.youtube.com/watch?v=btbWuHat5ls&feature=plcp

during 2 hours all ok. watching video ok.

crash did happen when I moved the cursor (pointer for skip forward the video).

At the moment this is my "main" pc and I cannot use it for testing (aurora...).

I have to wait for ff15.

thanks.

[schützenkönig]

Hi Chris, good news!!

here the crash reports!!! hope this may help you in analyzing the problem. thanks a lot!!

https://crash-stats.mozilla.com/report/index/43cc5f27-1bac-4c7a-a23e-fde712120713

https://crash-stats.mozilla.com/report/index/b242dc02-2f6d-4695-b527-7630e2120711

https://crash-stats.mozilla.com/report/index/bp-e3b86a68-f646-4136-ba96-77f212120623

https://crash-stats.mozilla.com/report/index/bp-ff2276ae-6c4b-4d75-909d-bae662120624

2 of 4 are strongly related to flash player

video url: see above please.

but I think this is not important, because crash did occur with 8-10 videos from here too:

https://www.youtube.com/user/djandreaa/videos

=> crash occurred only if I was moving the pointer (skip forward) or if I switched to other tabs in firefox without YT!! like this for example:

http://technologyforumm.altervista.org/index.php?topic=8.0

(freeze of Firefox > crash of flash).

I guess that if I leave all the videos without performing tasks (i.e watch them only, no skip forward, no change the tabs) I become no crash.

thanks!!

(are the reports correct?).

[schützenkönig]

Chris, I received today an email from mozilla.

the report above (

not only

https://crash-stats.mozilla.com/report/index/b242dc02-2f6d-4695-b527-7630e2120711

but this too

https://crash-stats.mozilla.com/report/index/43cc5f27-1bac-4c7a-a23e-fde712120713 )

are caused by flash -so mozilla.

therefore I hope that these reports may help you to resolve the flash crashes with more tabs with YT, as described above.

=> perhaps this is NOT due to the new sandbox ; i am sure.

thanks for analysis and troubleshooting the issue.

best,

=> it seems that I am not the only

see here please, more than 14.000 users/1week!!

https://crash-stats.mozilla.com/query/query?product=Firefox&range_value=1&range_unit=weeks&date=07%2...|+F1398665248_____________________________&reason=&build_id=&process_type=any&hang_type=any&plugin_field=filename&plugin_query_type=exact&plugin_query=&do_query=1

If I understand right, ONE of my 2 kind crash with flash (more tabs!) is monitored by mozilla...

https://bugzilla.mozilla.org/show_bug.cgi?id=774092 (closed as duplicate)

https://bugzilla.mozilla.org/show_bug.cgi?id=763237

is right?

my second crash:

https://bugzilla.mozilla.org/show_bug.cgi?id=774094 (we will see...)

I 'd be happy if you may want to look these links.

=> but...you know, all my crashes occur with flash and more than 5-6 YT tabs.

thanks-

please let me know what you think about. best,

addendum:

https://crash-stats.mozilla.com/report/index/bp-e3b86a68-f646-4136-ba96-77f212120623

NOT reproducible by mozilla

bad situation

but this is reproducible (strongly related with flash)

https://bugzilla.mozilla.org/show_bug.cgi?id=763237

comment #78.

[chris.campbell]

Unfortunately, the crash logs being submitted by Firefox 14 and below are missing critical information to be useful.  We're stuck trying to reproduce using the steps provided and the majority of the time the crashes that are occurring for customers aren't reproducing internally.  To get crash logs that should help, we're asking users to install the Firefox 15 "Aurora" build, which can be installed along side of your released Firefox version.  If you can reproduce crashes there, please submit them and we'll take a look.

Thanks,
Chris

[schützenkönig]

crash today.

watch this video

https://www.facebook.com/photo.php?v=1168972263383

switch the tabs.

return to this tab =>

https://crash-stats.mozilla.com/report/index/034cb1a6-e107-4ece-a57c-1236c2120802

https://crash-stats.mozilla.com/report/index/c1bb3ce4-d66b-4168-b520-69a612120802

[schützenkönig]

related bug:

https://bugzilla.mozilla.org/show_bug.cgi?id=779830

[schützenkönig]

Today another crash

Here another "unuseful" report.

https://crash-stats.mozilla.com/report/index/daf1a1cb-c9b5-4e57-b04c-93d202120825

https://crash-stats.mozilla.com/report/index/9693adb8-2be8-434f-87f9-5fc5c2120825

(

since years all went fine with flash, ZERO crash with the sandbox too!!!!

No idea what happened in luli-august? ...

no crash, hang!

[schützenkönig]

Now I wrote to Mozilla.

https://crash-stats.mozilla.com/report/index/2ae07095-6b58-415b-84e9-9fc732120819

https://crash-stats.mozilla.com/report/index/8dec3bb3-a84d-4281-b312-ca8c72120819

they say that this report IS usefull.

I guess that it will be useful for you becuase there are no message like "but no other UUID pair found"

I hope that it will be useful for Abode too. thanks

[schützenkönig]

interesting:

https://bugzilla.mozilla.org/show_bug.cgi?id=779830

[schützenkönig]

Now I have ff15! so in the future the crash report will be useful.

out of curiosity:

where does flash sanboxed put his flash files?

in flash 11.2 => %temp% folder

flash 11.3 (sandbox) => acro_rd_dir folder

flash 11.4??? the folders above are leer! even with 10 tab YT opened!

where put flash the temporary videos?

thanks.

[schützenkönig]

With protctedmode=0

I dont have firefox crash on exit (xul.exe crash, but zero report in about:crashes)

I hope that Chris will fix thi issue

[jeromiec83223024]

We're well aware of this crash, but we haven't been able to reproduce it in the lab.  Are you seeing it consistently, or only after hours of usage with lots of tabs?

If you're able to reproduce it consistently, the following would be interesting data to have:

1.) With ProtectedMode enabled, do you see this problem if you disable hardware acceleration?

     To disable hardware acceleration, do the following:

     Right-Click on a SWF and choose Settings

     Click the left-most tab and uncheck Use Hardware Acceleration

2.) Do you see this problem with the latest Flash Player Beta build?

     http://www.adobe.com/go/flashplayerbeta

Thanks!

[schützenkönig]

>>>>Are you seeing it consistently, or only after hours of usage with lots of tabs?

thanks for you reply!

Xul crashes on ff exit => after hours of usage with lots of tabs!! (i.e my "normal" usage of the browser).

after one hour only (even if I watched youtube): NO crash.

but after hours of usage and with a lot of tabs I have consistently this xul crash.

NO crash with flash sandbox OFF.

I will try in the next days, as you suggested, disabling hw acceleration i flash!!

thanks.

[schützenkönig]

Hi Jeromie,

why after a lot months, with flash 11.7.700.169 in Firefox I become every day the XUL crash when closing firefox, after long time usage (more than 8 hours, this is important!), if I use flash with sandbox on and acceleration on?

no crash report generated. only the log bottom.

I guess that this issue will never end. and  the issue happens more frequent now. What think you about?

there are other people with issues with flash sandboxed in Firefox or all the bugs has been fixed?

thanks. Regards.

The log:

  Nome evento problema:    APPCRASH

  Nome applicazione:    firefox.exe

  Versione applicazione:    20.0.0.4833

  Timestamp applicazione:    5152542c

  Nome modulo con errori:    xul.dll

  Versione modulo con errori:    20.0.0.4833

  Timestamp modulo con errori:    51525346

  Codice eccezione:    c0000005

  Offset eccezione:    000973d8

  Versione SO:    6.0.6002.2.2.0.768.3

  ID impostazioni locali:    1040

  Informazioni aggiuntive 1:    40d4

  Ulteriori informazioni 2:    4062ad41ec8067256aa4c5e2b56d3c79

  Ulteriori informazioni 3:    40d4

  Ulteriori informazioni 4:    4062ad41ec8067256aa4c5e2b56d3c79

[jeromiec83223024]

Without meaningful crash data, I can't even guess about what the cause is.   Do you experience the same longevity issue in Chrome or Internet Explorer?

If you can provide me with consistent reproducible steps, I can hook up a debugger and try to figure it out.  Otherwise, I'm pretty much stuck.  You could disable ProtectedMode for this use-case if it's critical, and you're dealing with trusted content.

[schützenkönig]

Hi.

The silent crash happens only with Firefox! (flash sandbox on). vista32, sp2.

Until flash 11.6: after a very long time usage of FF and YT.

With flash 11.7: EVERY time I close FF after using flash sandboxed, even after an half hour usage. also 11.7 is bad.

steps...

adbplus, noscript

15-17 tabs.

open a youtube video: mover the pointer forwards/afterwards to step one minute video or return back on the beginning.

nothing else.

perhaps a dxdiag.txt?

yes, I dont remember: the problem arised NOT with flash sandbox, but starting from 11.4: flash sandbox "enhaced" for other peoples,

for me the problems arised.

I tell it a silent crash on FF exit (signalized by the OS), in the past it was present only in the folder Minidumps, now Minidumps + OS warning (above).

Yes sandbox OFF resolves the issue.

thanks.

PS: exit FF > task manager: the 2 flash processes disappear: ok. > but firefox.exe still remain (therefore a crash).

[schützenkönig]

https://crash-stats.mozilla.com/report/index/19c91bc9-108f-43b8-ad9b-41c0e2130513

[schützenkönig]

https://bugzilla.mozilla.org/show_bug.cgi?id=906370

[jeromiec83223024]

Just to attach some scale to the crash signature you provided, out of the estimated 450,000,000 weekly active user sessions on Firefox, there are 6 reports of this crash in the last 7 days, and more in 11.7 than the current shipping version -- although at those low volumes, you can't make any meaningful statistical conclusions.  Assuming they're submitting 1 in 10 instances because it's a production release, we're looking at 60 instances, max.

It's #65 on the list of Firefox top crashers over the last week, and #285th over the last month (< 0.01% of plug-in crashes).

https://crash-stats.mozilla.com/report/list?product=Firefox&signature=F1757819914___________________...

Given the very low number of reported occurrences, I'm left wondering what's unique about your system that would cause you to consistently encounter this.

[Guest]

Mr. Headrick wrote: "Turning off "Show Shadows Under Menus" in Windows 7 Performance Settings -> Visual Effects solved the drop-down menus and context menus leaving junk on the Window Borders and such"

Many thanks!  Another mystery  solved.   I've only had this PC, an HP Omni 220-1125, since April, and at least once or twice a week I'm faced with a "NOW WHAT!!!"   (If I could only get someone to tell me why OSDManager.exe periodically takes up 99 percent of my CPU when I start or re-boot my PC, I'd be in my glory.  Even the OEM doesn't have a clue at this point.)

I saved what you wrote for future reference, should I start to have problems with "hardware acceleration" disabled.  If anything, Firefox seems to work better without it--some sites load faster, etc.-- and Flash Player is working okay, so I'll leave things as they are, for now. 

This makes me wonder if some of the other possible  bazillion combinations of Windows personalization settings is having an impact on the performance of Flash Player.  I'd say it's probably very likely.

Again, thanks.

Ortho_Fan