Flash Player 9 won't install on Mac OSX(PC)

Report · May 11, 2007

I got a prompt on a website saying that I needed to download FlashPlayer 9 and plug-in. I downloaded the installer and tried to install the application. When I get the test page I also get the same prompt telling me I need the plug-in and taking me back to the page where you download the installer. In other words, I'm going in circles. Something is preventing the application from installing. And most web pages have cube questionmark icons where I should be viewing flash content.

Any suggestions would be greatly appreciated

Report · May 18, 2007

Waheeeey you da daddy that worked thanks thanks thanks it saved a mac mini being thrown out of the window.... anyone else make sure you uninstall before repairing the disk permissions tho..

Report · May 18, 2007

C'mon, RMMiller, gets all the credit? You're killing me here..

Actually I didn't want to mention disk repair because my goal was to confirm that the manual repair steps would also work (the technote update's first action will BE Disk Utility's Permission Repair, and I've mentioned that in a number of other Mac threads...)

So i'd say it's safe for me to finish the technote now. Thanks for everyone's help.

Report · May 22, 2007

Ok since I though I was having the same problems I have tried what has been suggested but still get the error code regarding permissions. But when I first start the installer I get a pop-up telling me : This Flash Player install is for the PowerPC-based Macintosh systems. to download the lastest Flas Player for Intel-based Mac systems please visit....... with an open URL or Quit option, quit stops the installer an Open URL takes me back to the download page. which I immediately close since my iBook has a G4 PowerPC processor. The installer goes throug the motions installing down to the last item (ReplaceCR.sh) and thats when the "Error creating file. 1008:5,-5000 Access deied error" pops up. I have done all the permissions repairs recommended here and on http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4aa64290 and due to a suggestion to uninstall the previous version that I read somewhere now I have no flash player, and way too many pages fail to load. This is really frustrating, anyone have any suggestions? (iBook G4 1.07 GHz, 768 MB DDR SDRAM, MacOSX 10.4.9) also running Firefox 2.0.0.3 ( tried removing and installing flash, and reinstalling too, still no good)

Report · May 22, 2007

quote:

Originally posted by: Bflowolf
(iBook G4 1.07 GHz, 768 MB DDR SDRAM, MacOSX 10.4.9) also running Firefox 2.0.0.3 ( tried removing and installing flash, and reinstalling too, still no good)

Well, none of these steps have been tested (by me) on a non Intel mac.. So maybe we need different steps for PowerPC processors, which wouldn't necessarily make sense to me.

Can you try these steps in order please and let me know what happens?

1. Delete the following files (or the entire folder) if they exist:
/Library/Internet Plug-Ins/Flash Player Enabler.plugin
/Library/Internet Plug-Ins/Flash Player.plugin
/Library/Internet Plug-Ins/flashplayer.xpt

2. Repair disk permissions using the Disk Utility (/Applications/Utilities/). For details see Apple TechDoc "Troubleshooting permissions issues in Mac OS X".

3. Reinstall Flash Player 9.

THEN... if that fails do this:
1. Delete the following files (or the entire folder) if they exist *(again, and yes I know it's repetitive...)*
/Library/Internet Plug-Ins/Flash Player Enabler.plugin
/Library/Internet Plug-Ins/Flash Player.plugin
/Library/Internet Plug-Ins/flashplayer.xpt

2. Run Disk Utility's "Permission Repair" again..

3. Install FP9 as root:
a. Open Terminal (/Applications/Utilities/Terminal)
b. CAREFULLY type the following line, exactly as you see it here (there is a space after cd):
for intel macs: cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 UB.app"/Contents/MacOS\
for powerPC macs: cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 OSX"/Contents/MacOSClassic

c. CAREFULLY type the following line (there is a space after sudo):
for intel macs: sudo "./Install Flash Player 9 UB"
for powerPC macs: sudo "./Install Flash Player 9 OSX"

Let me know if you see any path discrepances on the powerpc machine. I'm looking at the paths on my macbook pro and trying to type them out correctly on the XP box I'm doing this forum on..

Report · May 22, 2007

I follewed all of the steps, none of the Flash files ever showed up in the library/Internet Plug-Ins. Installing still gave me the message about the Intel version and then I got the acces denied error.
I then followed the Root install instructions you gave me. After cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 OSX"/Contents/MacOSClassic
I used the sudo "./Install Flash Player 9 OSX" and got the following statement.
sudo: ./Install Flash Player 9 OSX: command not found

Report · May 23, 2007

quote:

Originally posted by: Bflowolf
I then followed the Root install instructions you gave me. After cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 OSX"/Contents/MacOSClassic
I used the sudo "./Install Flash Player 9 OSX" and got the following statement.
sudo: ./Install Flash Player 9 OSX: command not found

It sounds like the first terminal line (switching to the mounted DMG for Flash Player install) went fine... only the sudo failed.

Keep in mind, like I said, that I retyped those off my intel Mac. The path may be different on your machine. Let me check my steps and I'll reply back later..

Report · Jun 12, 2007

Thank you thank you thank you Bentley. You are my new hero! I had seen other versions of this code elsewhere, but no one else did it right, or at least in an understandable way for a completely computer-illiterate n00b such as myself. Thank you a million times.

Report · Jun 03, 2007

thank you Bentley Wolfe it did the job,

the disk utility permissions fix was ENOUGH on a mac osx 10.3.9 on a ppc

shaul.

Report · Jul 21, 2007

I am hoping someone can help me because I have spent DAYS and am ready to blow my brains out. I did all the steps Bentley suggested to no avail. The only thing I am confused about is is: when I typed the sudo stuff in Terminal, was that spposed to install FP9 because nothing happened when I hit enter, I just got this box thing. Of course I then tried to install fp9 again and got the error and not enough access thing again. I am the only user on intel Mac. I have repaired disk permissions more times than I can count. I have uninstalled and (attemped) to install. Does anybody have a solution?

Report · Jul 25, 2007

I have a PowerBook G4 that will not allow me to install Flash Player 9. when I download the install from Adobe and run it it installs Flash Player 6. I have uninstalled the Flash Player 6 with Adobes uninstall and have not had any success. Any help would be appreciative. I have other macs and this is not an issue, but I do not know where I would copy the files from the other machines to over write this issue. That would be another fix. I am not a newbee when it comes to macs and it is not a Intel version PowerBook.

Report · May 14, 2008

Flash Player 9 will not install on Mac OS running Leopard. Goes through all the steps, but when I try to open the app, I'm returned to the Adobe webpage. Have tried changing setting in QuickTime - there's no Flash settings to uncheck. Have reinstalled Firefox. Have repaired disk permissions. Can't even "uninstall" because that app doesn't work. Downloads and then hangs when I try to "remove" what probaby isn't there. I am ready to trash this brand new computer. Please advise! Thanks

Report · May 14, 2008

Flash Player 9 will not install on Mac OS running Leopard. Goes through all the steps, but when I try to open the app, I'm returned to the Adobe webpage. Have tried changing setting in QuickTime - there's no Flash settings to uncheck. Have reinstalled Firefox. Have repaired disk permissions. Can't even "uninstall" because that app doesn't work. Downloads and then hangs when I try to "remove" what probaby isn't there. I am ready to trash this brand new computer. Please advise! Thanks

Report · Jun 06, 2007

quote:

Originally posted by: Bflowolf
Ok since I though I was having the same problems I have tried what has been suggested but still get the error code regarding permissions. But when I first start the installer I get a pop-up telling me : This Flash Player install is for the PowerPC-based Macintosh systems. to download the lastest Flas Player for Intel-based Mac systems please visit....... with an open URL or Quit option, quit stops the installer an Open URL takes me back to the download page. which I immediately close since my iBook has a G4 PowerPC processor. The installer goes throug the motions installing down to the last item (ReplaceCR.sh) and thats when the "Error creating file. 1008:5,-5000 Access deied error" pops up. I have done all the permissions repairs recommended here and on http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4aa64290 and due to a suggestion to uninstall the previous version that I read somewhere now I have no flash player, and way too many pages fail to load. This is really frustrating, anyone have any suggestions? (iBook G4 1.07 GHz, 768 MB DDR SDRAM, MacOSX 10.4.9) also running Firefox 2.0.0.3 ( tried removing and installing flash, and reinstalling too, still no good)

I'm having the exact same problem as Bflowolf - installer seems to think mine is Intel-based (is definitely a PowerPC). Was a solution to this ever worked out? If so, please post. Thanks!

Report · Jun 14, 2007

RE: Bflowolf 5/22/07 message
This is pretty much the same thing that is happening to me. I usually use a PC. I use an old Mac Powerbook G3 to check websites on a Mac. (I'm a web designer) I think it finally installed in Safari, but not in IE 5.2 (I think or 5.1). My client, who is on a Mac with IE 5.2, is having problems with a button in a Flash movie I made and I can't check it here. Very frustrating! I went through the steps of uninstalling and the First Aid thing, Maybe not in the same order, but at least Safari is okay. I'm using OS 10.2.

Any suggestions for the IE problem?
-Sue

Report · Jun 14, 2007

Well, I just went to the Flash Player download page again and noticed this in the requirements:
Browser: Firefox, Mozilla, Netscape, AOL, Opera, and Safari
So, I guess they aren't supporting IE for Flash Player 9 on a Mac. So, I guess I'm cooked unless I run across a download for an older version of Flash Player for the Mac!

-Sue

Report · Jun 16, 2007

I've tried installing flash player 9 but am not able to do so. It will begin installing but when it gets to 'items remaining: 4' the progress bar continues to move and underneath says searching but nothing happens. I tried leaving it on all night but same thing when I came back in the morning. When I close the installer it then says 'stopping now may result in an incomplete set of software' Also, when I tried uninstalling previous versions, the uninstaller does nothing. It says 'items uninstalled: 0' and 'processing', but same thing, the thing spins but nothing happens. i tried the other steps given to see if that helped but nothing seems to work.

Report · Aug 18, 2007

quote:

've tried installing flash player 9 but am not able to do so. It will begin installing but when it gets to 'items remaining: 4' the progress bar continues to move and underneath says searching but nothing happens. I tried leaving it on all night but same thing when I came back in the morning. When I close the installer it then says 'stopping now may result in an incomplete set of software' Also, when I tried uninstalling previous versions, the uninstaller does nothing. It says 'items uninstalled: 0' and 'processing', but same thing, the thing spins but nothing happens. i tried the other steps given to see if that helped but nothing seems to work.

TModoono,
Identical thing is happening w/my iMac. Were you able to fix it?

Report · Aug 21, 2007

FWD From TModoono:
" I've tried installing flash player 9 but am not able to do so. It will begin installing but when it gets to 'items remaining: 4' the progress bar continues to move and underneath says searching but nothing happens. I tried leaving it on all night but same thing when I came back in the morning. When I close the installer it then says 'stopping now may result in an incomplete set of software' Also, when I tried uninstalling previous versions, the uninstaller does nothing. It says 'items uninstalled: 0' and 'processing', but same thing, the thing spins but nothing happens. i tried the other steps given to see if that helped but nothing seems to work."

---

yes, i too am experiencing this issue, have had it for a while now- any solutions y'alls????

🙂

Report · Nov 09, 2007

I am another Mac user (Tiger, 10.4.10) who has done the Mime unchecking, went into Disk Utility and repaired the permission (it said 0S9!!!), uploaded the Safari Beta version, restarted a gazillion times and I still get the same 4 items remaining message and the spinning that goes on forever!
I'm so frustrated, and wondered if anyone with the same troubles was able to upload Flash 9? I Also called Adobe 3 times (connected to India), and was told 3 times that a link with a solution would be send in 6 hours, which never came!!!

Thanks!!!

Report · Nov 12, 2007

quote:

Originally posted by: Linda Szkoropad
Also called Adobe 3 times (connected to India), and was told 3 times that a link with a solution would be send in 6 hours, which never came!!!
;

Did they give you a case number?

It's interesting that you phoned. Technically there is no phone support for Flash Player. So they should have redirected back here or to the contact form to open a web case.

Your problem seems a bit different than some of the things we're attacking here. Right now we're primarily seeing three types of Flash Player 9 Mac install failures:
-- Error "creating file: 1008:5, -5000 Access Denied Error"
-- PowerPC installer stopping and trying to force the user to use the Intel installer (which turns out to just be a variation of the permission problems causing item 1)
-- install works for one user, but not all

(The 'Quicktime icon' thing is -not- an installation failure. on those machines FLash Player is fine. It's just being stopped from working by Quicktime grabbing the MIME type. That's technoted;..)

So if I read you correctly, your problem is freezing while running the installer. That's different.

I'd like to speak with you about this as part of my research for improving our Mac install failure technote (and in the process hopefully fix your machine). If you have a case number, please reply back with that number. If not, please open a case via http://www.adobe.com/support/contact/ and send back the number.

Report · Nov 12, 2007

(The 'Quicktime icon' thing is -not- an installation failure. on those machines FLash Player is fine. It's just being stopped from working by Quicktime grabbing the MIME type. That's technoted;..)

Actually, it is an installation issue -- or a Firefox bug -- depending upon whom you believe. In any case.

If you can get it working with Safari 3 but not Firefox 2, here is the solution:

Move these three Flash files out of /Library/Internet Plug-ins and into your own ~/Library/Internet Plug-ins folder:
Flash Player Enabler.plugin
Flash Player.plugin
flashplayer.xpt

This shouldn't work but, for some reason, it does.

Report · Nov 18, 2007

Thanks for trying to help me. I don't have a case number, I was calling after a CS3 purchase, and was forwarded to "India" for more info on the problem. Last night I called Adobe again, and got tech support, who immediately tried to help. They sent me to the old version of Flash Player site:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=2

and told me after I installed an old version I could upgrade to 9. It didn't work, even after repairing my permissions with Disk Utility and cleaning out the Library/InternetPlugins

do you think my Mac is too old (800 mhz processor)????? PowerPC G4, vintage about 2002???

Thank you for your help, If you would like my phone number to talk more, please send me a private email. I'm very frustrated.

Report · Dec 04, 2007

quote:

Originally posted by: Linda Szkoropad
Thanks for trying to help me. I don't have a case number, I was calling after a CS3 purchase, and was forwarded to "India" for more info on the problem. Last night I called Adobe again, and got tech support,.

Hopefully Linda won't mind if I add a comment to her post for the permanent record.

In Linda's case I feel like I could have fixed her machine if I could have -seen- it. To see it would require a working Flash player to establish an Adobe Connect screen sharing session. But all the versions of the Flash Player installer we tried (including version 8) stopped at 4 items remaining.

After a bunch of troubleshooting and discussion we finally decided that the best choice of action in this case was for Linda to reinstall her OS. She did that and was able to successfully install Flash Player 9. Case closed.

I don't recommend that for everyone. But if your machine is hanging up on the Flash Player installer (any version up to 9.0.115.0) saying '4 items remaining' then it's an option for you.

Report · May 14, 2008

Flash Player 9 will not install on Mac OS running Leopard. Goes through all the steps, but when I try to open the app, I'm returned to the Adobe webpage. Have tried changing setting in QuickTime - there's no Flash settings to uncheck. Have reinstalled Firefox. Have repaired disk permissions. Can't even "uninstall" because that app doesn't work. Downloads and then hangs when I try to "remove" what probaby isn't there. I am ready to trash this brand new computer. Please advise! Thanks

Report · May 14, 2008

Flash Player 9 will not install on Mac OS running Leopard. Goes through all the steps, but when I try to open the app, I'm returned to the Adobe webpage. Have tried changing setting in QuickTime - there's no Flash settings to uncheck. Have reinstalled Firefox. Have repaired disk permissions. Can't even "uninstall" because that app doesn't work. Downloads and then hangs when I try to "remove" what probaby isn't there. I am ready to trash this brand new computer. Please advise! Thanks