Flash Player 9 won't work with XP Home

Report · Feb 25, 2009

I have Flash Player 9.0.124.0 on my laptop with XP Home Ed. Works fine and was able to go to a web site for our new doctor. Our home desktop computer wouldn't open same web site so I checked and it didn't have Flash player on it. I installed flash player on it but it still won't render any flash content. Uninstalled and reinstalled about 7-8 times. Did the uninstall steps mentioned on the forum.

Both systems are XP Home Edition SP2, IE 6 and Flash Player 9.0.124.0 (I tried to put the same version flash player on the desktop computer because I knew it worked on the other computer and had read some issues with version 10).

Any ideas what to try next?

Report · Feb 25, 2009

it should work , but i don't know what's wrong, if you want to use it for internet then i think you should go for firefox....you will not need any additional software to install

Report · Feb 26, 2009

Hi Dresdenron-
Yep, Firefox is a good browser. You'll have to install the FP Plug-in. Go ahead and get it in FP10.
Where did you get v901240? Hopefully from a reputable site and not some guy on the corner....(humor-arr-arr).
Can you get to other sites? If yes, does FP work there? If you couldn't get to the doc's website at all, it's an IE6 related issue, not FP. Many things can be the cause, probs w/IE6 (settings), AV/IS/Spyware/Adware/Popup blockers, etc.. These can also affect FP. I'm surprised that your desktop XP didn't have any FP. Usually it does have it, but the older versions don't show up in the Control Panel/Add or Remove Programs list. They're way down in C:/Windows/System32/Macromed/Flash folder.
If you can get to the site and ya just can't view flash, try these things:
First, through IE6, verify your installed version: http://www.adobe.com/software/flash/about
Then, go down to the Flash folder and see what's there. You should have a FlashUtil9x, a Flash9x.ocx, an uninstall file and maybe a txt file. While online as an Admn User, dbl click on the Util9x and a "wizard" panel should appear. Follow the instructions. Close/restart IE, test (go to the site). If no-go, reboot, go IE6 and test again.
Yes, this may get you to FP10, but your IE6 and flash will be working.
If still no-go (grrr) reply back and we'll do more tshooting.

Report · Feb 26, 2009

Gary,

Thanks for quick response

"First, through IE6, verify your installed version: http://www.adobe.com/software/flash/about"

Doing this doesn't show installed version, as it does when I go there from my laptop.

"Can you get to other sites? If yes, does FP work there? If you couldn't get to the doc's website at all, it's an IE6 related issue, not FP."

Doesn't work at Adobe either. I can get to the doc's website but his intro page is a flash video. Get black screen and if you right click it will say "about Flash Player 9" so I know I'm there and FP is installed and running

"Many things can be the cause, probs w/IE6 (settings), AV/IS/Spyware/Adware/Popup blockers, etc.. These can also affect FP."

I tried checking the IE6 settings per stuff on the forums, disabled AVG AV and WINXP firewall and none of that helped. Pop-up blocker says it isn't on.

"I'm surprised that your desktop XP didn't have any FP. Usually it does have it, but the older versions don't show up in the Control Panel/Add or Remove Programs list. They're way down in C:/Windows/System32/Macromed/Flash folder."

Didn't look at Control Panel , just that going to web site said we needed FP.

"If you can get to the site and ya just can't view flash, try these things:

Then, go down to the Flash folder and see what's there. You should have a FlashUtil9x, a Flash9x.ocx, an uninstall file and maybe a txt file. While online as an Admn User, dbl click on the Util9x and a "wizard" panel should appear. Follow the instructions. Close/restart IE, test (go to the site). If no-go, reboot, go IE6 and test again.
Yes, this may get you to FP10, but your IE6 and flash will be working."

Already did this also, the only "wizard" that comes up either automatically updates to FP10 or does nothing. In one of your previous threads you said it would "set" FP. What does that mean and what screen/button/icon should I be seeing?
Anyway, one of the several times I did it, I let it install FP10 but it didn't solve the problem.

Ron

Report · Feb 26, 2009

Hi Dresdenron-
Sounds like you have 2 versions dukin' it out. The Flash Version Tester will flicker and stop (go blank) if 2 versions are present. I can recreate this by loading my HP printer's full software which loads v901240 over my FP10. Then I can rt click on FP10, Run as Admn (Vista) and it boots v9 outta there. The method I had you try usually takes care of that. You're XP, so it's dbl click or rt click Run as yourself (as Admn User). This method can also be used offline and/but it won't update to the next version. I was just trying to get ya going.
I use the term "set" (get ready, set, GO!), but mostly 'cause it's short for "kick what remains of the previous version to the curb, then smack IE upside the head and tell it "use me, ya dummy!"" Them's teknikal stuff.

Sometimes the "wizard" (just a box that shows that an update is available- you can change how to be notified for updates here) doesn't show, but does it's thing anyway. Did you close/restart IE? Did you reboot? Did you exit/close progs like AIM, Yahoo Chat, Messenger, etc.? They use flash and can block the fix.
What do you have in the Flash folder? It's odd that the version tester/checker didn't pick up v9, but rt click/about did. They both link to the same place!
What do you mean "Doesn't work at Adobe either?" Does IE6 and FP work at other sites, but just NOT at the doc's? Is the doc's site a standard http and not a https? I ask all this for troubleshooting, not to be nosy...
Have you tried the ever-famous "clear your IE cache" (cookies, history, etc.)?

Report · Feb 27, 2009

Gary,

Yes, cleared all the IE stuff (cookies, history, etc.), shut down browser, rebooted
Yes, don't use any mesenger products, but disabled the windows messenger from icon just in case.
Flash folder? I have 5 files, Flash9f.ocx, FlashUtil9f, install, KB23781, uninstall_activeX.

"What do you mean Doesn't work at Adobe either?" - just meant that the version number stuff for FP doesn't come up at the Adobe site with tester. FP doesn't work at any sites from this computer.

Report · Feb 27, 2009

Hi Dresdenron-
OK, I'm up with you now... IE6 works OK, but FP doesn't at all. The doc's site starts with flash (odd), so ya can't get it at all, 'cause flash doesn't work. I got it now. Easier than if only 1 site was buggy.
Let's hold at your IE6/vFP9, 'cause going up to IE7 and the new FP10.0.22.87 won't help. Something is blocking your FP, so we have to fix that first. You should've been able to see your version in the tester.
Your Flash folder looks OK, I kinda expected to see KB923789 and maybe a "genuninst" app file. These are left over from the XPOE flash, a real old version. The KB is a MS security update for it. No worries, but you have KB23781? I'll have to check on that one.
You've checked all your IE settings, Java is updated and enabled, javascript is enabled?
Sounds like a port or poxy issue (setting in your pc). Who's your ISP? Go here and take the test:
http://www.adobe.com/go/tn_16466
Reply back with results.
Nope, no relevant hits on kb23781. Might be a model of Blackberry....

Report · Feb 27, 2009

gary,

sorry, can't read my own writing, file in Flash folder is KB923789 not KB23781

"Sounds like a port or poxy issue (setting in your pc). Who's your ISP? Go here and take the test:
http://www.adobe.com/go/tn_16466
Reply back with results."

ISP is Time Warner -Roadrunner.

Took the test above on my desktop with FP9 and nothing showed up. When I tried it on my laptop with FP 9 it came up with a screen showing the Port test as successful.

Report · Feb 28, 2009

Hi Dresdenron-
Nothing showed on the test? Not good. You can't ping the server. We'll figure it out, though.
Time Warner (cable) Roadrunner is high speed over tv cable (coax) , right? Connects to a modem/router and then to your pc? OR is the desktop wireless? Our equiv is Comcast high speed, they install their network settings on a pc via CD and yakkin' on the phone to their home office.
Ya got plenty of speed, but your FP is blocked for some reason. You have verified that your FP ActiveX, called Shockwave Flash Object (or similar) is Enabled in IE6? I'm not sure what you've tried so far. I'll have to think of something uncommon that you may not have tried, as you have your laptop to use to compare settings.
I'll reply back soon.
btw- AVG's Linkscanner has an add-on in IE called "Safesearch". Turning off Linkscanner doesn't turn off Safesearch. Go in and disable that add-on, you can re-enable later.
We're looking for settings that may be blocking ActiveX Controls, Port 80, HTTP, and RTMP.
btw2- If ya gotta have flash (before we get this IE/FP thing fixed) consider getting the Firefox browser (and its FP plug-in) to tide you over... (aka Mozilla Firefox)
btw3- AVG again- check the virus vault to see if a scan grabbed the flash installer. This happened to some folks back in Nov. Open AVG/History/Virus Vault.

Report · Mar 01, 2009

Time Warner (cable) Roadrunner tv cable (coax), connects to a cable modem then to a Linksys wireless access point/router. Desktop has a wireless adapter as does the laptop that works OK in this setup.

I verified that FP ActiveX, called Shockwave Flash Object is Enabled in IE6, when I disabled AVG Safesearch add-on in there.

Disabled AVG Safesearch add-on in IE6, rebooted, problem the same. Then Disabled Linkscanner and Resident Shield in AVG again with Safesearch off and tried again. Problem the same.

Looked in AVG Virus Vault, nothing about Flash Player in there.

When I rt click on black screen at doc's site I get "movie not loaded" which is greyed out. Below that I get "About Adobe Flash Player 9 " which isn't greyed out and if I rt click on it, It takes me to the Adobe Flash Player web site.

Report · Mar 01, 2009

Hi Dresdenron-
You're OK so far. We don't want to KO your desktop's internet connection.
Check these settings, in no particular order. All are at IE6/Tools/Internet Options:
You can reset all zones to default if ya want, but verify settings anyway. You may have done some already.
Security/Custom/ scroll down to "ActiveX and Plugins" enable "Run ActiveX and plugins" and "Script ActiveX controls marked safe for scripting". Scroll to "Scripting" enable "Active Scripting" and "Scripting of Java applets".

Advanced Tab: HTTP1.1 Settings- tick both HTTP1.1 boxes. Java (Sun) tick "Use JRE 1.6.0_11 (or whatever version you have) for <applet>. Multimedia: tick "Play animations in webpages", "Play sounds in webpages" and "Show pictures". Security: tick "Enable native XMLHTTP Support", "Use SSL3.0" and "Use TLS 1.0".

Connections/LAN Settings: if you have a proxy, it'll show here (if not, OK). If so, should be Port 80 (if not port 80, don't change it and relay this info).
Remember to restart/reboot.

AVG Linkscanner/Safesearch had caused some page-loading/time-out issues/conflicting w/phishing filter awhile back. You can re-enable all that later if ya want.
Hopefully one of these settings is the culprit, and you're upngoin'. You can also do a Defrag, sometimes the rewrite fixes an issue, but it may take awhile (XP doesn't sched this by default)....
Lots of homework for ya.... Reply back w/results...

Report · Mar 02, 2009

Gary,

All settings were already OK except:

Advanced Tab: HTTP1.1 Settings- tick both HTTP1.1 boxes (second box had been unchecked)

Security: tick "Enable native XMLHTTP Support", (didn't show on my system)

After change rebooted and tried, problem still there.

----------------------------------------

Then I decided to run CC Cleaner, after running it Flash Player 9 worked fine!!

Enabled AVG Linkscanner/Safesearch again. Rebooted again. Flash Player still working O.K. Don't know what CC Cleaner fixed or took out but it resolved the problem.

Thanks for all your help

Ron

Report · Mar 02, 2009

Hi Dresdenron-
Hey! I was goin' to say "Use CCleaner" next! (Humor- arr-arr)

Glad to hear FP's working!

Don't worry about the missing XMLHTTP entry. I was using an XPSP3 w/MS.net3 and MSOffice03 laptop to tshoot. The oldest desktop XPSP2 pc I usually use for testing has some probs. (non-FP related).
CC is a good product, and ya can't beat the price! It probably removed a pesky, left-over registry entry (the one named "Mess with Ron"?). Remember to always choose to save the changes to the reg., just in case...

Flash Player 9 won't work with XP Home

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