Flash Player Active X Download Error?

[aleshal13138646]

For a specific program to work I needed to roll back to a previous version of Adobe Flash Player- Version 13.0.0.206 from 13.0.0.214.  The installation of the plugin went fine but when I try to download the active x it errors out, here's the screen shot. Any assistance with this is greatly appreciated.  THANKS.

[_maria_ · Accepted solution]

Hi Alesha,

Please do the following:

1. Run the standalone uninstaller posted at Uninstall Flash Player | Windows
2. Reboot the machine
3. Run the MSI installer again

If you get the same error after executing the above steps please provide the following log files:

• The FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash (if this is a 64-bit OS, also provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.
• MSI install log file.

These files will be fairly large.  You can use the instructions here to post the files: How to share a document

Thank you.

--

Maria

[aleshal13138646]

Thanks Maria that worked perfectly.  I'd initially uninstalled it but apparently not the right way!