Flash Player Authentication Failed

Report · Jun 29, 2014

I am having all sorts of problems with Adobe Flash Player.

I am new to Windows 8 so that doesn't help, things are hard to find on here.

I have tried to install flash on my laptop after having a problem watching video content on SkyGo. When trying to watch something I get an error message saying Flash Player Authentication Failed.

I have tried the few fixes I have found for this and they didn't work so I have tried to re install Flash Player.

I go through the complete installation and it appears to have worked. I then try to find the program and can't find it.

It appears in my control panel but not in applications under the start menu, so I can uninstall it but not open it. I search my computer for it and it gives my no results. There doesn't even seem to be a Flash Player program folder.

This is driving me nuts. I have tried all the suggestions on the help page and a few forum suggestions but nothing seems to work.

It doesn't help that I have to Google everything to find out where things are on Windows 8.

Report · Jul 01, 2014

Flash Player is a browser add-on, not an executable program - you won't find it under your installed programs or the Start menu.

What browser are you using?

Report · Jul 02, 2014

Ive tried Firefox, Chrome and IE. One of the fixes I saw on a thread was to right click on the Flash Player and complete some actions, so I was looking for the program to try this. I'm guessing the actions are under the plug in on the browser I'm using. Does this sound right?

Report · Jul 02, 2014

Here are some basic information:

Flash Player on Internet Explorer on Windows 8 comes preinstalled by Microsoft
Flash Player is also preinstalled in Chrome
for Firefox you need to install the Flash Player plugin manually: http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe

Make sure that the Shockwave Flash plugin/add-on is enabled in all browsers.

If you still get that problem, please post a screenshot of that message: https://forums.adobe.com/thread/1070933