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I cannot count the number of Flash Player crash reports I've submitted. It has to be over 1000!
I now have to uninstall then reinstall Flash Player at least 3 times daily. There is something drastically wrong with this player.
Does anyone pay attention to the crash reports?
I generally love adobe products and was a flash content developer nearly a decade ago. Now it's total garbage!!!!!!!!!!!!!!
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I've branched your post off to a unique discussion so that we can help you get it resolved. The behavior you're describing is not normal, nor widespread.
Some basic information about your system would be helpful:
Operating System and Version
Browser and Version
Flash Player Version
Anti-Virus/Anti-Malware/Software Firewall/Capture Flash Video plug-ins and versions
Is this an IT-managed laptop issued by your employer or might otherwise have non-standard group security policies?
Can you describe the behavior that leads you to need to re-install? Please be as specific as possible.
If the crashes are specific to certain websites or content, direct links and step-by-step instructions for reproducing the problem would be very valuable.
If you're using Firefox, please submit a few of the recent crash reports, and share the links with me. They're generally pretty informative.
To do this, do the following:
In the address bar, type: about:crashes
You'll see a list of links with upper-case hashes.
Click one (or right-click and open in new tab) and it will submit the report to Firefox. You don't really need to wait for it to process.
The link will change to another hash, and will start with "bp-"
Right click that link and choose Copy Link Location
Paste a few of those in a reply here.
The contents of the following pages would also be helpful (you can just copy/paste them into a reply here):
about:support
about:plugins
If the crashes are specific to Video or 3D games, try disabling hardware acceleration. If the crashes go away, we should look at your graphics driver information to see if a more current driver will help.
To do this, do the following:
Right-Click on some Flash content
Choose Settings
Click the Left-Most tab
Uncheck Use Hardware Acceleration
Reload the page.
If none of those things work, try blowing away all of the stored Flash data, by doing the following:
Launch Settings/Control Panel > Flash Player
Click Advanced
Under Browser Settings and Data, choose Delete All
Click the Storage Tab
Click Delete All
Okay, that should get us pretty close to identifying the root-cause.
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Thanks for replying. After sending literally hundreds of crash reports this is a step in the right direction.
I just discovered the turning off hardware acceleration a couple days ago. I did that. I'm using Beta 15.
I'll try your next suggestions as soon as I'm able.
This problem is far more widespread than you may imagine. I've talked to may users having the same difficulties.
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After disabling Hardware Acceleration, are your issues resolved, or are you still encountering a situation where you need to reinstall continuously?
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They are resolved for a short time. Usually hours. Then reintall is required.
Sent from Yahoo Mail on And aroid
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But I still don't understand why you're making the decision to reinstall. Is something happening that indicates to you that the binary has been corrupted? My working theory is that something (most likely the GPU drivers) are getting into a bad state, and rebooting would have the same effect. Anyway, looking forward to the details I asked for above. Looks like you're on your phone, so you're probably not home, but I'll try and get back to you this weekend if I see a response come in with details.
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I reinstall because if I encounter a video I get the Flash crash report screen. Refreshing the page does not fix the problem. Shutting down the browser and restarting that ( usually Firefox, less often Chrome ) doesn't fix it either. I do have a lot of software installed since I'm a video editor. Reinstalling Flash, ( because I've done it literally hundreds of times ) is easier than rebooting.
FYI when Flash player crashes the browser seems to "glitch" ever 2-3 seconds like it's trying to reload something. I have 3 relatively new machines. A desktop with Win 7. Another with WIn 8 and a notebook with Win 7. The all have different Video cards. If hardware acceleration is disabled whey would the GPU be an issue? Just asking. I don't know.
Thanks again for replying.
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I have 3 relatively new machines. A desktop with Win 7. Another with WIn 8 and a notebook with Win 7. The all have different Video cards. If hardware acceleration is disabled whey would the GPU be an issue? Flash crashes on each of these machines often.
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I am also getting the same exact problem. It only started today, any page that I open that requires flash always 100% of the time says "The Adobe Flash plugin has crashed, Reload the page and try again." I have reinstalled and done everything to try to make it work and nothing has. On my plugin update page it shows my flash plugin as fully updated. I have sent probably over 15 crash reports today, and only a few amount because I am tired of constantly seeing the crash page without it ever working. Everything was working fine until today.
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Only 15 Crash reports! LOL you're a Rookie. I've sent hundreds.
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now it is over 50, I don't know why it happened all of a sudden. Everything was working until yesterday.
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I really need the detailed information I asked for towards the top of this thread if you'd like me to actually do something useful. If you just want to vent, that's cool, but it's not going to help me get the problem fixed.
For your convenience, here's the list again:
Operating System and Version
Browser and Version
Flash Player Version
Anti-Virus/Anti-Malware/Software Firewall/Capture Flash Video plug-ins and versions
Is this an IT-managed laptop issued by your employer or might otherwise have non-standard group security policies?
Can you describe the behavior that leads you to need to re-install? Please be as specific as possible.
If the crashes are specific to certain websites or content, direct links and step-by-step instructions for reproducing the problem would be very valuable.
If you're using Firefox, please submit a few of the recent crash reports, and share the links with me. They're generally pretty informative.
To do this, do the following:
In the address bar, type: about:crashes
You'll see a list of links with upper-case hashes.
Click one (or right-click and open in new tab) and it will submit the report to Firefox. You don't really need to wait for it to process.
The link will change to another hash, and will start with "bp-"
Right click that link and choose Copy Link Location
Paste a few of those in a reply here.
The contents of the following pages would also be helpful (you can just copy/paste them into a reply here):
about:support
about:plugins
If the crashes are specific to Video or 3D games, try disabling hardware acceleration. If the crashes go away, we should look at your graphics driver information to see if a more current driver will help.
To do this, do the following:
Right-Click on some Flash content
Choose Settings
Click the Left-Most tab
Uncheck Use Hardware Acceleration
Reload the page.
If none of those things work, try blowing away all of the stored Flash data, by doing the following:
Launch Settings/Control Panel > Flash Player
Click Advanced
Under Browser Settings and Data, choose Delete All
Click the Storage Tab
Click Delete All
Okay, that should get us pretty close to identifying the root-cause.
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ok here is the information that you asked for:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
using Firefox 31.0 mozilla 14 - 1.0
using Shockwave Flash 14.0.0.179
using AVG security toolbar 18.1.9.786 and AVG antivirus free
This is my personal laptop.
here are links to several of the latest crashes:
about:support data:
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name Firefox
Version 31.0
Update History
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Crash Reports for the Last 3 Days
Report ID Submitted
bp-70b4d4a7-1479-4e08-8403-bbfe22140816 1 minute ago
bp-46199bc2-e536-4bd2-b827-a2c982140816 1 minute ago
bp-c1bf4ef3-b9ff-40f1-9ded-9ce322140816 5 minutes ago
bp-b189124c-d2b3-47a4-9bd3-c13b92140816 14 minutes ago
bp-ef7f9cd0-7985-4b04-8d55-66d4a2140816 39 minutes ago
bp-71645275-a07b-4d31-91a0-3086f2140815 1 hour ago
bp-8a2c9b48-69aa-4861-8c4b-eabf82140815 1 hour ago
bp-435e3615-8a61-443e-a449-bf47f2140815 1 hour ago
bp-eae73547-24af-45ed-9f08-6ad972140815 2 hours ago
bp-e8e27130-ffe4-44ba-a7ac-d54a82140815 2 hours ago
bp-5eb2a002-8473-482f-870e-5107b2140815 2 hours ago
bp-3385dea9-e8f5-4fae-8816-0bf072140813 2 days ago
All Crash Reports (including 55 pending crashes in the given time range)
Extensions
Name Version Enabled ID
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AVG Security Toolbar 18.1.9.786 true avg@toolbar
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Youtube MP3 Converter 1.9.2 true 2conv@hotger.com
Adblock Plus 2.6.4 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
General Crawler 2.6 false gencrawler@some.com
TubeSaver 1.130 false {0542f142-5f60-4584-848e-d272fd771065}
Graphics
Adapter Description Intel(R) HD Graphics 4000
Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM Unknown
Device ID 0x0166
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16571)
Driver Date 10-25-2012
Driver Version 9.3.0.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 10
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote false
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
Important Modified Preferences
Name Value accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.frecency_experiment 3
browser.places.smartBookmarksVersion 7
browser.sessionstore.upgradeBackup.latestBuildID 20140716183446
browser.startup.homepage google.com
browser.startup.homepage_override.buildID 20140716183446
browser.startup.homepage_override.mstone 31.0
browser.tabs.warnOnClose false
dom.mozApps.used true
dom.w3c_touch_events.expose false
extensions.lastAppVersion 31.0
font.internaluseonly.changed false
gfx.direct3d.last_used_feature_level_idx 0
network.cookie.cookieBehavior 1
network.cookie.prefsMigrated true
network.http.max-persistent-connections-per-server 4
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plugin.disable_full_page_plugin_for_types
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print.printer_HP_Deskjet_3050A_J611_series.print_footercenter
print.printer_HP_Deskjet_3050A_J611_series.print_footerleft &PT
print.printer_HP_Deskjet_3050A_J611_series.print_footerright &D
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print.printer_HP_Deskjet_3050A_J611_series.print_headerright &U
print.printer_HP_Deskjet_3050A_J611_series.print_in_color true
print.printer_HP_Deskjet_3050A_J611_series.print_margin_bottom 0.5
print.printer_HP_Deskjet_3050A_J611_series.print_margin_left 0.5
print.printer_HP_Deskjet_3050A_J611_series.print_margin_right 0.5
print.printer_HP_Deskjet_3050A_J611_series.print_margin_top 0.5
print.printer_HP_Deskjet_3050A_J611_series.print_oddpages true
print.printer_HP_Deskjet_3050A_J611_series.print_orientation 0
print.printer_HP_Deskjet_3050A_J611_series.print_page_delay 50
print.printer_HP_Deskjet_3050A_J611_series.print_paper_data 1
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print.printer_HP_Deskjet_3050A_J611_series.print_paper_name
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print.printer_HP_Deskjet_3050A_J611_series.print_paper_size_unit 0
print.printer_HP_Deskjet_3050A_J611_series.print_paper_width 8.50
print.printer_HP_Deskjet_3050A_J611_series.print_plex_name
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print.printer_HP_Deskjet_3050A_J611_series.print_resolution_name
print.printer_HP_Deskjet_3050A_J611_series.print_reversed false
print.printer_HP_Deskjet_3050A_J611_series.print_scaling 1.00
print.printer_HP_Deskjet_3050A_J611_series.print_shrink_to_fit true
print.printer_HP_Deskjet_3050A_J611_series.print_to_file false
print.printer_HP_Deskjet_3050A_J611_series.print_unwriteable_margin_bottom 0
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print.printer_HP_Deskjet_3050A_J611_series.print_unwriteable_margin_top 0
privacy.clearOnShutdown.cache false
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.sessions false
privacy.donottrackheader.enabled true
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.sanitizeOnShutdown true
security.warn_viewing_mixed false
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1407441082
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2 Basic ECC 3.16.2 Basic ECC
NSSSMIME 3.16.2 Basic ECC 3.16.2 Basic ECC
NSSSSL 3.16.2 Basic ECC 3.16.2 Basic ECC
NSSUTIL 3.16.2 3.16.2
Experimental Features
Name ID Description Active End Date Homepage
About:plugin data:
Find updates for installed plugins at mozilla.com/plugincheck
MIME Type | Description | Suffixes |
---|---|---|
application/x-shockwave-flash | Adobe Flash movie | swf |
application/futuresplash | FutureSplash movie | spl |
MIME Type | Description | Suffixes |
---|---|---|
application/pdf | Acrobat Portable Document Format | |
application/vnd.adobe.pdfxml | Adobe PDF in XML Format | pdfxml |
application/vnd.adobe.x-mars | Adobe PDF in XML Format | mars |
application/vnd.fdf | Acrobat Forms Data Format | fdf |
application/vnd.adobe.xfdf | XML Version of Acrobat Forms Data Format | xfdf |
application/vnd.adobe.xdp+xml | Acrobat XML Data Package | xdp |
application/vnd.adobe.xfd+xml | Adobe FormFlow99 Data File | xfd |
MIME Type | Description | Suffixes |
---|---|---|
application/pdf | Acrobat Portable Document Format | |
application/vnd.adobe.pdfxml | Adobe PDF in XML Format | pdfxml |
application/vnd.adobe.x-mars | Adobe PDF in XML Format | mars |
application/vnd.fdf | Acrobat Forms Data Format | fdf |
application/vnd.adobe.xfdf | XML Version of Acrobat Forms Data Format | xfdf |
application/vnd.adobe.xdp+xml | Acrobat XML Data Package | xdp |
application/vnd.adobe.xfd+xml | Adobe FormFlow99 Data File | xfd |
application/pdf | Acrobat Portable Document Format | |
application/vnd.adobe.pdfxml | Adobe PDF in XML Format | pdfxml |
application/vnd.adobe.x-mars | Adobe PDF in XML Format | mars |
application/vnd.fdf | Acrobat Forms Data Format | fdf |
application/vnd.adobe.xfdf | XML Version of Acrobat Forms Data Format | xfdf |
application/vnd.adobe.xdp+xml | Acrobat XML Data Package | xdp |
application/vnd.adobe.xfd+xml | Adobe FormFlow99 Data File | xfd |
MIME Type | Description | Suffixes |
---|---|---|
application/x-adobeaamdetect | AdobeAAMDetect |
MIME Type | Description | Suffixes |
---|---|---|
application/rcplugin-ru |
MIME Type | Description | Suffixes |
---|---|---|
application/x-java-applet | Java Applet | |
application/x-java-bean | JavaBeans | |
application/x-java-vm | ||
application/x-java-applet;version=1.1.1 | ||
application/x-java-bean;version=1.1.1 | ||
application/x-java-applet;version=1.1 | ||
application/x-java-bean;version=1.1 | ||
application/x-java-applet;version=1.2 | ||
application/x-java-bean;version=1.2 | ||
application/x-java-applet;version=1.1.3 | ||
application/x-java-bean;version=1.1.3 | ||
application/x-java-applet;version=1.1.2 | ||
application/x-java-bean;version=1.1.2 | ||
application/x-java-applet;version=1.3 | ||
application/x-java-bean;version=1.3 | ||
application/x-java-applet;version=1.2.2 | ||
application/x-java-bean;version=1.2.2 | ||
application/x-java-applet;version=1.2.1 | ||
application/x-java-bean;version=1.2.1 | ||
application/x-java-applet;version=1.3.1 | ||
application/x-java-bean;version=1.3.1 | ||
application/x-java-applet;version=1.4 | ||
application/x-java-bean;version=1.4 | ||
application/x-java-applet;version=1.4.1 | ||
application/x-java-bean;version=1.4.1 | ||
application/x-java-applet;version=1.4.2 | ||
application/x-java-bean;version=1.4.2 | ||
application/x-java-applet;version=1.5 | ||
application/x-java-bean;version=1.5 | ||
application/x-java-applet;version=1.6 | ||
application/x-java-bean;version=1.6 | ||
application/x-java-applet;version=1.7 | ||
application/x-java-bean;version=1.7 | ||
application/x-java-applet;jpi-version=1.7.0_51 | ||
application/x-java-bean;jpi-version=1.7.0_51 | ||
application/x-java-vm-npruntime | ||
application/x-java-applet;deploy=10.51.2 | ||
application/x-java-applet;javafx=2.2.51 |
MIME Type | Description | Suffixes |
---|---|---|
application/java-deployment-toolkit |
MIME Type | Description | Suffixes |
---|---|---|
application/itunes-plugin | This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox. |
MIME Type | Description | Suffixes |
---|---|---|
image/tiff | TIFF image | tif,tiff |
image/x-tiff | TIFF image | tif,tiff |
image/jp2 | JPEG2000 image | jp2 |
image/jpeg2000 | JPEG2000 image | jp2 |
image/jpeg2000-image | JPEG2000 image | jp2 |
image/x-jpeg2000-image | JPEG2000 image | jp2 |
video/x-m4v | Video | m4v |
image/x-macpaint | MacPaint image | pntg,pnt,mac |
image/pict | PICT image | pict,pic,pct |
image/x-pict | PICT image | pict,pic,pct |
image/png | PNG image | png |
image/x-png | PNG image | png |
image/x-quicktime | QuickTime image | qtif,qti |
image/x-sgi | SGI image | sgi,rgb |
image/x-targa | TGA image | targa,tga |
audio/3gpp | 3GPP media | 3gp,3gpp |
video/3gpp2 | 3GPP2 media | 3g2,3gp2 |
audio/3gpp2 | 3GPP2 media | 3g2,3gp2 |
video/sd-video | SD video | sdv |
application/x-mpeg | AMC media | amc |
video/mp4 | MPEG-4 media | mp4 |
audio/mp4 | MPEG-4 media | mp4 |
audio/x-m4a | AAC audio | m4a |
audio/x-m4p | AAC audio | m4p |
audio/x-m4b | AAC audio book | m4b |
video/mpeg | MPEG media | mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa |
audio/mpeg | MPEG audio | mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a |
audio/x-mpeg | MPEG audio | mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a |
video/3gpp | 3GPP media | 3gp,3gpp |
audio/x-gsm | GSM audio | gsm |
audio/amr | AMR audio | AMR |
audio/aac | AAC audio | aac,adts |
audio/x-aac | AAC audio | aac,adts |
audio/x-caf | CAF audio | caf |
audio/ac3 | AC3 audio | ac3 |
audio/x-ac3 | AC3 audio | ac3 |
video/x-mpeg | MPEG media | mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa |
audio/aiff | AIFF audio | aiff,aif,aifc,cdda |
audio/x-aiff | AIFF audio | aiff,aif,aifc,cdda |
audio/basic | uLaw/AU audio | au,snd,ulw |
audio/mid | MIDI | mid,midi,smf,kar |
audio/x-midi | MIDI | mid,midi,smf,kar |
audio/midi | MIDI | mid,midi,smf,kar |
audio/vnd.qcelp | QUALCOMM PureVoice audio | qcp |
application/sdp | SDP stream descriptor | sdp |
application/x-sdp | SDP stream descriptor | sdp |
application/x-rtsp | RTSP stream descriptor | rtsp,rts |
video/quicktime | QuickTime Movie | mov,qt,mqv |
video/flc | AutoDesk Animator | flc,fli,cel |
audio/x-wav | WAVE audio | wav,bwf |
audio/wav | WAVE audio | wav,bwf |
MIME Type | Description | Suffixes |
---|---|---|
application/x-vnd-intel-webapi-ipt-2.0.59 | npIntelWebAPIipt-2-0 |
MIME Type | Description | Suffixes |
---|---|---|
application/x-vnd-intel-webapi-updater | npIntelWebAPIupdater-2-0 | intel_webapi_updater-2-0 |
MIME Type | Description | Suffixes |
---|---|---|
application/x-sharepoint | SharePoint Plug-in for Firefox |
MIME Type | Description | Suffixes |
---|---|---|
application/x-msoffice14 | 14.0.4730.1010 | * |
Also I tried disabling the hardware acceleration, but when I right click on a flash content, it didn't give me any option for settings, so I don't know how to go about doing that. Hope this info helps.
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I've had this problem for well over a year. Maybe a couple. Sometimes a new Crash version comes out and the problem disappears for a day or two. A week at the most. Lately it 3 -5 reinstalls a day! I'm really tired of it.
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Jeremy, at the moment after a reinstall several hours ago it's working properly. But please trust me. There are days it happen up to 5 times a day with reinstalls.
Going to Beta 15 seemed to help quite a bit. I was running that for nearly a week before it crashed. V14 was awful and so was almost everything between V 10 and V 13.
I try to get as much info that you requested.
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Typed "about crashes"
Here's one of the many: Don't know if you can access the link?
Is this what you're asking for?
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We crossed posts, those links are exactly what I'm looking for. If you have a bunch, can you give me a few? I'd like to see if it's consistent, or if it's crashing all over the place.
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I have a lot of these recently ^^^^^^^^^
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I tried to past the list of crashes but this reply tool won't let me reply when I do.
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It seems I have many many many of these:
https://crash-stats.mozilla.com/report/index/68ccc492-4ed7-446c-a8ca-448d62140816
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It's looking like all my crashes from today are this type
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Are these helping?
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The first crash signature (F1776344327) is the most interesting, but it's super rare. The second crash (F1398665248) is just the generic "Flash went away unexpectedly" signature. It happens for a whole list of reasons, but most commonly because some inter-process communication between Flash and Firefox has detected a hang after 30 seconds, or we've run out of memory or decided that something that the content has asked the VM to do looks like might be malicious, and we pulled the emergency stop instead of trying to risk it and continue.
I'd really like if you could provide the content of about:support and about:plugins.
Thanks,
Jeromie
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Bare with me. I'm trying to screen capture them all. It will take several images.
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