Known Participant

Answered

Flash player has crashed, all the time now

Forum|Forum|11 years ago
February 4, 2015
16 replies
42204 views

I constantly get a message that flash player has crashed in firefox.

I just got a popup with the following:

Problem signature:

Problem Event Name: BEX

Application Name: FlashPlayerPlugin_16_0_0_296.exe

Application Version: 16.0.0.296

Application Timestamp: 54c2a331

Fault Module Name: fastprox.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4ce7b809

Exception Offset: 6687a2d4

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: d151

Additional Information 2: d151bcab05eb38953b560fccb7469d66

Additional Information 3: 6635

Additional Information 4: 663571d693e332addba6685caad17886

This is the latest version. I used the uninstaller tool and did a fresh reinstall. I did not delete all the directories from the old setting, so that might be next, but I feel like I am grasping at straws here.

The firefox installation is also the latest version. I am on Windows 7 x64. Dual Xeons.

I do notice the flash control panel says (32 bit), which seems odd.

I read where it said to try turning off hardware acceleration, but I do not have such a setting in my CP, and I cannot get the flash player to work long enough to use the old settings panel.

Can someone give me some steps to isolate the problem?

This topic has been closed for replies.

Correct answer jeromiec83223024

Since my last post two weeks ago no crashes or warnings have appeared.

It appears to be fixed.

Thanks for the feedback. I'm going to close this thread, mostly because it's long and impossible to keep track of. I'm marking this post correct, just to get it at the top of the first page for new folks coming across it in their search.

If after updating to Firefox 40 *and* Flash Player 18, you're still having problems, please start a new thread for your individual crash. It's so much easier to provide personalized advice that way.

Feel free to mention me to get my attention (type the at sign, followed by my name and it will pop up in the auto-complete). Please provide a couple new crash IDs like we've been doing in this thread, as they have all the platform details as well as the crash signatures and callstacks.

Thanks again for all the effort and feedback here.

S

Steevo1Author

Known Participant

OK, flash just crashed while scrolling facebook, Right before my eyes.

First time since I started using it in firefox again.

The first crash since 8:02 AM yesterday.

The fitbit dashboard has not recovered yet, but the facebook page has, the flash video is ready to play again.

But it won't play, if I push the arrow that is sitting there, it undulates a few times, but that never ends.

There are now lots more entries in about:crashes.

Report ID Date Submitted

bp-88858fce-3e97-4fdb-adca-526c72150428

4/28/2015 3:19 PM

bp-bc5a1408-4090-4a43-99ac-a54fa2150428

4/28/2015 3:19 PM

bp-9a80fcfb-d185-4a0f-90d7-c1e622150428

4/28/2015 3:19 PM

bp-63b3fdbf-0a12-419b-bc00-4dbe72150428

4/28/2015 3:19 PM

bp-ba2c7339-896b-4d02-9118-507862150428

4/28/2015 3:19 PM

bp-814e679c-cc7f-489c-b294-748682150428

4/28/2015 3:19 PM

bp-87a0c537-3140-4f04-91c7-f74bd2150428

4/28/2015 3:19 PM

bp-69b29b6f-f97f-4ded-aa6d-e1ade2150428

4/28/2015 3:19 PM

bp-48845d5d-0115-489a-a0f6-b6d372150428

4/28/2015 3:19 PM

bp-c89c3eee-76a9-44af-9d4a-4b7662150428

4/28/2015 3:19 PM

bp-ff694411-b1d6-4b91-b049-01a772150428

4/28/2015 3:19 PM

bp-5a9a86d1-0648-49b8-969a-b95c82150428

4/28/2015 3:19 PM

bp-b86de3f0-0a2a-421a-b20f-7ac0f2150428

4/28/2015 3:19 PM

bp-8be0cae6-9983-4469-b93a-9a4f32150428

4/28/2015 3:19 PM

bp-6484ac13-a3f8-4552-964a-e17e32150428

4/28/2015 3:19 PM

bp-1873dc19-8961-4f63-878d-f804c2150428

4/28/2015 3:19 PM

jeromiec83223024

Inspiring

Yeah, I have enough data at this point. Unfortunately, there's not much that's directly actionable. You had a bunch of tabs open, you hit a condition that caused a hang between Flash and Firefox and Firefox killed Flash, which caused all of the Flash instances across your open tabs to exit and record crashes.

This is the essence of what we're collaborating with Mozilla on, and improvement on this front will be slow and incremental.

Some of the improvements are present in Firefox 40, but they're also not going to fix everything. You may see improvement in that build, but the interesting data on this front is going to come from seeing whether or not there's an improvement in the aggregate telemetry stats once Firefox 40 lands in the release channel.

S

Steevo1Author

Known Participant

I do suspect that condition is either directly from something facebook is doing, or that is what pushes it over the edge.

I am back to running facebook in IE only, see what happens now. If flash can survive except that, you know whom you might want to discuss this with. Facebook.

S

Steevo1Author

Known Participant

Well, I have to say. I have been using facebook on IE instead of Firefox for a couple weeks now. And not that I don't still have Mozilla crashes, I still do. But the flash objects in other websites, like Youtube, or in my fitbit dashboard continue to work.

I could NOT use any sites with any flash at all on it in any tab, it was always failed. On each and every tab.

I am going to now go back to using facebook on one of my firefox tabs instead of on IE.

Here's today's crashes, and flash is still working in my fitbit dashboard.

They started and stopped abruptly at 8:02 am.

I am refreshing about:crashes and scrolling facebook in another tab. Nothing yet.

Report ID Date Submitted

bp-83c01b8e-de8f-4d54-9572-f32d12150427

4/27/2015 8:02 AM

bp-e9cc33af-dd75-4959-a490-4fe502150427

4/27/2015 8:02 AM

bp-56106e3e-a8c1-4dc4-8fdf-9d8642150427

4/27/2015 8:01 AM

bp-27a05ef7-7486-4b9f-ab42-317232150427

4/27/2015 8:01 AM

bp-e30c8e8f-eefa-4d21-835d-f4aef2150427

4/27/2015 8:01 AM

bp-7305a9ba-70e7-4182-aa40-b2d5d2150427

4/27/2015 8:01 AM

bp-ae7ec3f7-3278-4075-9540-78c222150427

4/27/2015 8:01 AM

bp-8764597d-a1f3-410c-9b88-fb8902150427

4/27/2015 8:01 AM

bp-ff326c1d-c0a1-4a4f-b5fb-d75fc2150427

4/27/2015 8:01 AM

bp-9281a9ca-217c-4530-8ef6-8ec162150427

4/27/2015 7:54 AM

bp-648d4f14-337f-4f01-b834-858f52150424

4/23/2015 5:12 PM

R

Ricardo254

Participant

I recently started having this same problem except i just now noticed it only started after i updated my graphics cards and after looking for solutions the past couple days before i just decided to disable hardware acceleration which was the only way i could watch videos on youtube and such until a few moments ago i decided to uninstall my graphics card and let it install by default on restart and after a that finished i opened up a youtube tab and tested out a video with enabled hardware acceleration and so far i havent gotten any flash player crashes or anything as of yet. Just wanted to post this on here in case it helped any. Oh my graphics card is AMD Radeon hd 6320

S

Steevo1Author

Known Participant

Jeromie,

As you may recall that hardware acceleration was the first thing you suggested I disable, and I did.

I have a spate of crashes today, it went on for a couple hours then stopped abruptly.

some are flash and a few are not. I have not been using facebook with firefox at all.

I will look into that processor thing.

Report ID Date Submitted

bp-44c29b33-bafa-424d-a320-fbe6c2150424

4/23/2015 5:08 PM

bp-9efbf5a3-2507-4515-859a-646522150424

4/23/2015 5:08 PM

bp-49f02a33-22fe-4c17-9b07-90cc32150424

4/23/2015 5:08 PM

bp-2027933d-d4ed-4cf8-a34a-0f4572150424

4/23/2015 5:08 PM

bp-aa346244-892e-43c6-b806-e1a582150424

4/23/2015 5:08 PM

bp-99b24f7c-9caf-4531-89b8-1ce682150424

4/23/2015 5:08 PM

bp-ea8b0d9a-4335-424d-95a7-a49f32150424

4/23/2015 5:08 PM

bp-b2450d4a-34a7-4d43-ada0-189c82150424

4/23/2015 5:08 PM

bp-eb440aaf-cbd0-4fcf-9b65-ec84b2150424

4/23/2015 5:08 PM

bp-f2bc3af5-b233-4c02-bda4-675ab2150424

4/23/2015 5:08 PM

bp-7d7bda0f-a8ca-4c10-98da-429f12150424

4/23/2015 5:08 PM

bp-7523cd82-ab22-430f-9684-d6dbd2150424

4/23/2015 5:08 PM

bp-af5b1c49-5300-40d2-a6bf-7524c2150424

4/23/2015 5:08 PM

bp-91a2c730-71ab-40cb-9b4e-81be32150424

4/23/2015 5:08 PM

bp-5ec2d63c-192a-4f15-8e55-c35872150424

4/23/2015 5:08 PM

bp-385e017a-76fb-4eb0-831d-a06822150424

4/23/2015 5:08 PM

bp-2213b95a-d795-4728-88ab-d25c42150424

4/23/2015 5:08 PM

bp-8a8df22c-f83f-4b3b-bd47-36fac2150424

4/23/2015 5:08 PM

bp-7fcb6345-d88c-4324-a526-b101c2150424

4/23/2015 5:07 PM

bp-dfeb5ce4-22b1-4077-bbf1-18e0e2150424

4/23/2015 5:07 PM

bp-bf1cc175-600f-4d43-b06b-63eca2150424

4/23/2015 5:07 PM

bp-855c176c-b30a-4854-90b7-adc4a2150424

4/23/2015 5:07 PM

bp-4c7db355-0692-43f6-ae20-6accd2150424

4/23/2015 5:05 PM

bp-fd2a2494-f103-443b-b9ec-563612150423

4/23/2015 3:01 PM

bp-f3c5a7d5-3c1b-4d83-bf17-176c42150423

4/23/2015 2:47 PM

bp-8d82d87a-df17-484b-9ef6-939272150423

4/23/2015 2:45 PM

bp-ab4cc39d-b428-49ae-8f84-98eb52150423

4/23/2015 2:44 PM

bp-30fbdc98-259d-494c-a760-51d942150423

4/23/2015 2:41 PM

af7dd987-be86-40ed-873c-a0adcfd177ea

4/23/2015 2:40 PM

bp-fe51dab6-ef2e-4778-81b8-d7f8f2150424

4/23/2015 12:10 PM

bp-5a89cf5a-dcd3-4153-9dd9-36b432150424

4/23/2015 12:10 PM

jeromiec83223024

Inspiring

Yeah, these are all that generic hang signature, and the debugging data we get back from those is useless. That's why I'm looking for reproducible conditions. It's weird, plenty of people never see this, and then some machines just do it constantly and nobody can figure out why. Nothing really jumps out at me except the dual xenon thing. Sometimes I'll see that spinning up a new Windows user makes all kinds of things mysteriously work as well in this situation, but it's hard to chase back what the root-cause is.

Have you tried Firefox nightly with Facebook? There are a bunch of IPC fixes in Firefox 40 that are supposed to address a lot of this.

Am I correct in thinking that all the ones between 5:07 and 5:08 were a single session with multiple tabs open?

S

Steevo1Author

Known Participant

>Am I correct in thinking that all the ones between 5:07 and 5:08 were a single session with multiple tabs open?

Yes, of course. One session, and as usual I have many tabs open.

Now, here's something interesting. I have all these flash crashes, Sometimes 10 seconds apart, sometimes a lull of 2 or 3 or 10 minutes, sometimes a lull for a couple hours, or even a few days.

I did notice right now, that the fitbit dashboard, which uses flash for the graphs, that was all blank when I first posted this a few weeks ago.

Now, it's working, and though I do have some flash crashes they don't seem to affect the fitbit dashboard. They did, but now they don't.

That could be because I stopped using facebook, and a week or two ago facebook would pop up a window when the plugin crashed.

That is not happening now, and it could be since I am not using facebook. Or it could be the firefox and flash releases I have taken.

I wonder, since I am a power user and believe me, I use every scrap of that system, I sometimes crash the darned thing because I have too much open. I realize that.

Which is why I have a dual quad core system with 24 GB of ram.

Does this only affect those that have many tabs open? I might have 20 sometimes.

Incidentally, I have IE open on another monitor, and I often have 10 tabs open on that.

The sole reason I use firefox at all is the adblockplus support is so much stronger than IE.

And on firefox I have all the menubars, toolbars, etc enabled. There's plenty going on, for sure.

I have done support, and it's interesting how many people never learn the power of tabbed browsing.

How can you even do online shopping without being able to compare what's on one site with what's on another? I couldn't do it, not at the level I do, that's for sure.

Lots of people just can't CTRL-CLICK a link. They close one window before opening another, heck, I often have the taskbar full of items, windows, file explorers, programs, you name it.

At the moment, in taskmanager, firefox is using 744k of ram. IE is using 1,196,935 and it has two facebook windows open. That's it. Oh, there's another iexplore, 190k.

This may be why it affects me and some people not at all. Their system has some headroom, but mine, at least sometimes does not.

S

Steevo1Author

Known Participant

Jeromie,

Since I stopped using facebook on firefox I have relatively few firefox crashes.

I think the scrolling of flash videos embedded in facebook pages is what was causing the crashes.

Flash is starting and stopping as it scrolls, and that is causing the problem. Because it starts and stops even though I have not clicked on them or tried to play those videos.

I would have one of your developers who have an active facebook account test this theory.

CK's comments are pretty helpful, and I think you will be able to find and fix the problem at this point.

What do you think? Seems reproduceable now to me.

jeromiec83223024

Inspiring

Yeah, it's definitely promising. It feels like a problem at the border of Flash and Firefox (one side is probably sending a message in the wrong order or dropping something), but we've been getting together regularly with engineers from Mozilla to debug those kinds of problem end-to-end lately. If I can consistently reproduce it, it shouldn't be hard to deal with it.

I added your repro case to one of the Mozilla bugs yesterday to get some additional eyeballs on it from their QE team. I'm hoping that I can get around to loading our facebook feed with videos and verifying this today. I keep getting a non-stop stream of surprise stuff landing in my lap this week and haven't gotten caught up yet. I'm hopeful that I'll get everything set up (filling up our test account feed with video, etc) and verified today/tomorrow.

J

JAGUAR6CY

Inspiring

I don't use facebook much and never leave it open. But multiple tabs that I do leave open contain many news feeds and videos that self load after every online session. YouTube does that every time.

S

Steevo1Author

Known Participant

FWIW, I use very few flash videos, the only things I am aware of causing a crash is maybe facebook, mostly, in which a number of flash videos are often posted.

I guess the videos try to play slightly as I scroll them by, and even though I have not clicked on them or asked them to play, I suspect that is contributing to the flash crashes in firefox.

That sounds fixable to me.

J

JAGUAR6CY

Inspiring

I have had this problem for months now. Nothing fixed the problem.But I just realized that the ads at the beginning of many You Tube videos are not loading, at all. Often the delay will be there, but no ad.. Often the video just starts after that. Fine with me as that is an improvement. But because the issue occurs most often with multiple tabs open there is a possibility that multiple ads are trying to open Adobe at the same time, causing delays that finally trigger the crash. Restoring Firefox to open all the same pages often results in another immediate crash. I finally just cancel the tabs and it opens normally again, for a bit.

S

Steevo1Author

Known Participant

Jaguar6cy,

Is that when scrolling facebook?

If it happens all the time for you like it does for me and you stop using facebook on firefox and load it in IE exclusively, well, do the firefox crashes quiet down?

I am saying syntax error here. There's a comma in the wrong place. Heh.

We are getting hot on the trail, with another test case, aren't we Jeromie?

J

JAGUAR6CY

Inspiring

I only use Firefox on Windows 8.1. And I rarely open Facebook, but even then immediately close it. The crashes happen when multiple tabs are open, generally you tube how to videos, movies or documentaries and news feeds. The anomaly I just noticed is that promos (the exit in 5 seconds type of ads) don't open, but the video finally does. I suspect that too many tabs, trying to run adobe based ads, crash Adobe, the plugin and also commonly cause script errors. On Firefox Restore, some collections of tabs cause immediate crashes again before the ads can even open or begin. I hope this helps as I have given up on the issue.

S

Steevo1Author

Known Participant

Yeah, there are flash objects that scroll by all the time in my feed.

They have that blinking white arrow in the center.

Even if I don't click on them, something is running there.

I think that is a big clue.

What do you think?

S

Steevo1Author

Known Participant

I think the problem here is the flash state is not being saved and restored properly when the firefox page scrolls by, and then for example if I scroll back up, the page that was unloaded has to reload.

If there is a flash object that has to reload, it does not do so properly.

That's a big clue as to the "generic hangs".

The page does not reload the flash objects properly when scrolled.

I just bet you will be able to reproduce that.

Not that I am sure *you* can fix it. It could be a facebook problem.

S

Steevo1Author

Known Participant

I meant the facebook page.

I suspect facebook is the problem here, and other sites that use AJAX or whatever they use to render and unload the page on scroll.

jeromiec83223024

Inspiring

You're talking about Flash content showing up in your timeline or somewhere else?

S

Steevo1Author

Known Participant

Jeromie,

I thought that was the reports sent by the telemetry.

I see that some have bp and some do not. Interesting. It really takes a long time for those to generate, I thought they were being downloaded when I clicked them.

The crash reporter is enabled. So that seems odd.

Here's some.

bp-bac2fd63-a98b-4bf6-bef4-34db42150420

4/19/2015 8:29 PM

bp-4f035fd3-a449-4a8c-9b4e-20f452150420

4/19/2015 8:25 PM

bp-f4040b08-5585-4a28-ba6f-c0c252150420

4/19/2015 8:20 PM

bp-aa6a9e9e-1ec1-4dc3-af9a-55d392150418

4/18/2015 2:11 PM

bp-5f76b544-46a4-4c19-837b-279332150418

4/18/2015 2:05 PM

jeromiec83223024

Inspiring

Yeah, it takes a while for the dump to get uploaded and then their back-end system has to analyze it. You don't have to wait for the crash reports themselves to load. Once you've kicked off the link, you've started the process, so there's no reason to sit and watch the spinner, but it does take a bit for the crash report to get generated.

bp-bac2fd63-a98b-4bf6-bef4-34db42150420 - This one is the generic Flash Player hang.
You may see an improvement with Firefox Nightly (nightly.mozilla.org) and Flash Player Beta (http://www.adobe.com/go/flashplayerbeta).

bp-4f035fd3-a449-4a8c-9b4e-20f452150420 - This one is a Firefox crash. No Flash required.

bp-f4040b08-5585-4a28-ba6f-c0c252150420 - The generic Flash hang again

bp-5f76b544-46a4-4c19-837b-279332150418 - This is also a Firefox crash. Looks like it might be fixed in Firefox 38+

S

Steevo1Author

Known Participant

OK, well, I have avoided using facebook on firefox for a few days. It's been pretty quiet.

I just had a flash crash, then firefox crashed. Whole browser restarted.

I guess I have 6 crash dumps at this time. All at once. These might be a little different.

bp-4f035fd3-a449-4a8c-9b4e-20f452150420

4/19/2015 8:25 PM

75fdd0f4-b507-4a2d-a55d-c1c9c361044f

4/19/2015 8:21 PM

648eea24-4b30-4ff6-8c33-95709f4299a9

4/19/2015 8:21 PM

bbb4a4c0-a031-442c-9217-0b49ae0f63af

4/19/2015 8:21 PM

30cc5c1f-b75e-41cc-9421-642ec997d514

4/19/2015 8:21 PM

270d9330-6d9c-407d-91a0-323d41efca28

4/19/2015 8:20 PM

AdapterDeviceID: 0x0165

AdapterDriverVersion: 9.18.13.900

AdapterSubsysID: 033410de

AdapterVendorID: 0x10de

Add-ons: support%40lastpass.com:3.1.92,status4evar%40caligonstudios.com:2015.02.06.23,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.9,firebug%40software.joehewitt.com:2.0.9

AvailablePageFile: 43852754944

AvailablePhysicalMemory: 18015436800

AvailableVirtualMemory: 2917445632

BIOS_Manufacturer: Dell Inc.

BlockedDllList:

BreakpadReserveAddress: 44892160

BreakpadReserveSize: 67108864

BuildID: 20150402191859

CrashTime: 1429500090

EMCheckCompatibility: true

FramePoisonBase: 00000000f0de0000

FramePoisonSize: 65536

InstallTime: 1428343753

Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0165, AdapterSubsysID: 033410de, AdapterDriverVersion: 9.18.13.900

D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers-

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SecondsSinceLastCrash: 108952

StartupTime: 1429391150

SystemMemoryUsePercentage: 30

Theme: classic/1.0

Throttleable: 1

TotalPageFile: 51532722176

TotalPhysicalMemory: 25767309312

TotalVirtualMemory: 4294836224

Vendor: Mozilla

Version: 37.0.1

Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [RAW/IP] : 2 : 3 :

MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :

MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll

RSVP TCPv6 Service Provider : 2 : 1 :

RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll

RSVP UDPv6 Service Provider : 2 : 2 :

RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

jeromiec83223024

Inspiring

You'll need to click each of those links to submit them. When they're submitted, they'll all start with "bp-" like the first one. Either the string or the link from the page that comes up with you submit the report will let me look them up.

Thanks

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