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Tenderfoot2
Participating Frequently
June 5, 2017
Answered

Flash player IE 11 Windows 10 : confused

  • June 5, 2017
  • 1 reply
  • 11940 views

Hi, I have been prompted to update Adobe Flash player 22 Active X version 22.00.1.192 . I am using Windows 10 and have IE 11 installed but I very rarely use it. I thought that Windows 10 updated Flash player, I get updates for Adobe from windows 10. When I tested Flash player on IE 11  it said I had version 25.0.0.171 -up to date. In manage  add ons I have Shockwave Flash object version 25.0.0.171 listed but no Flash player 22 Active X. In programs Flash player 22 Active X version 22.0.0.192 is listed and Flash player 25 NPAPI version 25.0.0171 but not Shockwave Flash object 25.0.0.71.

I am not very tech savvy and am confused about the above information and its significance. Can anybody explain what, if anything, I need to do. I upgraded from Windows 8.1 to Windows 10 about a year ago.

    This topic has been closed for replies.
    Correct answer _maria_

    Hi, Windows removed Flash Player 22 Active X from control panel. I ran the Kaspersky updater and it came back up to date.Does this solve the issue ?


    Yes. However, it's still a mystery as to how the entry was created.  Since I wasn't able to reproduce the behaviour, it's difficult, at best, to investigate further.  I apologize it took so long to resolve the issue.

    --

    Maria

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 5, 2017

    As of Windows 8, Microsoft embeds Flash Player ActiveX Control in IE, and all updates are distributed by Microsoft via Windows Update.  The embedded version does not display in the list of installed programs as Microsoft considers it a component of IE (and Edge in Windows 10).

    Shockwave Flash Object and Flash Player ActiveX Control are the same thing, just referenced differently.

    Was this previously a Windows 7 system that you upgraded to Windows 8.1?

    T
    Tenderfoot2Author
    Participating Frequently
    June 5, 2017

    Hi, thanks for your response. No its a PC that came with Windows 8 or 8.1 installed, 8.1  I think, I then upgraded to 10 almost immediately. Thankyou for the explanation re Shockwave. I am still not sure what to do about FlashPlayer 22 which is installed and I presume was a 'legacy' that installed when I upgraded ? I am not sure whether it is OK to just uninstall it if it is serving no purpose ?

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 6, 2017

    Hi,

    Yes it was a typo. The version is 22.0.0192

    Kaspersky Internet security flagged up update for this Flash Player 22

    Hi Maria, sorry for delay. Took me ages to work out how to attach pictures file link at bottom didn't realise on toolbar !

    Yes it was a typo should have written 22.0.0.192.

    It was my Kaspersky Internet Security that prompted to update, although Secunia PSI ( prog checks for updates) may have picked it up awhile ago and didn't bother because not using IE 11.

    Hope these pictures provide some clues to issue


    Hi,

    The fact that the ActiveX Control entry displays in the Control Panel > Programs and Features list seems to indicate this system had Windows 7 on it at some point prior to being upgraded

    The high-lighted entry would not be there on a native Windows 8 and above system.  I've only seen this behaviour a few times from users upgrading from Windows 7 to 8.1 and something in the installation didn't go quite right and the previous non-embedded version of Flash Player was not completely removed, which appears to be the situation here.

    In your screenshots, the FlashUtil_ActiveX files in C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash are the embedded Flash Player ActiveX files.

    Please do the following:

    1. If you're comfortable viewing/navigating within the Registry Editor please do the following:
      1. Launch Registry editor:  Click Start and in the search file type regedit
      2. In the search results click on Registry Editor to launch the Registry Editer
      3. A User Access Control dialog window will display, click Yes
      4. When Registry Editor launches navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia and expand the folder
      5. Is FlashPlayerActiveX entry listed?  If so, click on it.  Take a screenshot of the right panel
      6. Still in the Registry Editor, go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia and expand the folder
      7. Is FlashPlayerActiveX entry listed?  If so, click on it.  Take a screenshot of the right panel
      8. Post the screenshots in your reply
    2. Upload the FlashInstall.log files saved at C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash to cloud.acrobat.com/send using the instructions at How to share a document
    3. Post the link to the uploaded files in your reply.

    What happens when you click on the Flash Player ActiveX entry in the Control Panel list of programs and select 'uninstall'?

    --

    Maria

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