Flash Player - Installer is damaged - Mac OS 10.11.6

[dianan777392]

Hello!

We have been trying for quite some time to install the updated version of Adobe Flash Player to access several important work and personal related pages. When we download the installer, it says that it is damaged, cannot be opened, and asks us to eject the disk image. We called Apple Support and they had us install an earlier version that was for El Capitan, the name of the operating system we are running, but that also was damaged. So we attempted to follow the troubleshooting steps on your website but weren't able to uninstall it because the uninstaller also comes up damaged. We have tried clearing the downloads folder, doing pretty much everything we can think of and the self-support tells us to do. How do we fix this?

Thanks!

[ridhij42083560]

Hi,

What browser are you using? Could you post a screenshot of the issue you are observing. Please provide Install.log, Adobe_ADM.log, Adobe_GDE.log files from your machine. To get their locations please go through Where do I find the Flash Player installation log on the Macintosh?​ Upload/share the log files once you have taken all the logs and to know how to upload the logs How to share a document link would be helpful.

For now you can try using the offline installer which would be available under "Still having problems section" on Installation problems | Flash Player | Mac page.

Thanks!

[melisac08]

Using the offline installer worked!!! Thank you!!!

[enriquem73164422]

El El mar, 9 de may. de 2017 a las 22:24, melisac08 <

forums_noreply@adobe.com> escribió:No hablo ingles

Flash Player - Installer is damaged - Mac OS 10.11.6

melisac08

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