Skip to main content
Z
zoolover78
Participating Frequently
September 18, 2010
Answered

Flash Player not working since update

  • September 18, 2010
  • 3 replies
  • 29386 views

Help!  I have tried everything I can think of and nothing has worked so far.  I updated my flash player about a month ago and it hasn't worked since then.  I uninstalled and reinstalled multiple times and every time it tells me the installation was successfull and I can see the animation video.  However nothing will play on youtube or elsewhere.  All I get is a black box, it doesn't even say "get flash player".  I use firefox, but checked in IE and it's not working there either.  The new version is 10.1.82.76, I am using ff version 3.6.10 on a 32 bit system, windows xp.  Please help! I am at a loss and getting ready to start an online course that I need flash for!

    This topic has been closed for replies.
    Correct answer

    Ok- I deleted those files and rebooted the computer, disabled the link advisor and still nothing- just a black box.  SOOO frustrated!  What next?


    Ok, one thing at a time:-) Now to CA and right click the icon and Open it. Under the Personal Firewall, there is a Privacy Option, turn off the ad/popup blocker.

    See if that does it.

    Thanks,

    eidnolb

    3 replies

    I
    Izurena
    Participant
    October 23, 2012

    Hey!

    You can easily see if your flash player is working by accessing this simple page: http://www.ismyflashworking.com

    Have a good one

    A
    Anonymous
    June 18, 2012

    I had the same problem. I was using FireFox to go to Adobe.com to install the Flash Player many times and it did NOT work. For some reason, I tried using IE-9 and repeated my steps at Adobe.Com to download and install the Flash Player using IE (and NOT FireFox).

    THAT WORKED immediately.

    Not only did the Flash Play NOT install using FireFox, but, other non-browser programs using Flash did not work either. They all reported that the Flash Player was not installed.

    NOW all is well with the world.

    So, apparently IE-9 gets a different version of Flash Player than does FireFox...


    If that is so, you might want to say this on Flash Player download page.

    Do not just assume that whatever info is offered up by FireFox is right (for some reason) and you can offer some words of assistance.

    I hope this helps.

    Anyway, 3 days pursing this and it is now OK.

    P
    pestanexsf
    Participant
    June 18, 2012

    Tx,

     

     that's what I found out,....I thought different browsers would get the appropriate versions,   not so. so I download with IE9 and it all seems to function

     

    Tx again,

    Pete S.

     

    A
    Anonymous
    September 19, 2010

    Hi, Use IE and go to Tools, Manage add ons. You didn't say which version of IE you have but check all categories and find Shockwave Flash Object and make sure it is Enabled.

    Then use FF and look in the plugins for Shockwave Flash vs 10.1.82.76 and make sure it is Enabled.

    If both of the above is correct, then go to this test site and Right click on the Flash logo, Settings and in Display Settings,

    UNcheck the hardware acceleration.

                                                                      http://www.adobe.com/software/flash/about/

    Let me know if that helps.

    Thanks,

    eidnolb

    Message was edited by: eidnolb   Added Link

    Z
    zoolover78Author
    Participating Frequently
    September 19, 2010

    When I click on the test link you provided, it doesn't say that I have fp installed.  However, if I manually type in the address for adobe player player, I see the animation- I am so confused.  Anyway, I unchecked hardware acceleration and it still isn't working.  Any other ideas?

    Z
    zoolover78Author
    Participating Frequently
    September 19, 2010

    Thanks. Now go to C:\Windows\System32\Macromed\Flash and post back all files listed there. You will need to right click on the NPSWF files and then click on Properties to obtain the version numbers.

    When you use FF go to plugins again and make sure it says SWF vs 10.1.82.76, and enabled. If you have Shockwave Player Installed you will have a plugin for that. But it is different than Flash Player, two separate plugins.

    Same thing in IE, even tho you don't use it as your main browser. Check in "Show" under Tools,Manage Addons. There are 4 categories under "Show"

    Also, under Tools, Internet Options, make sure you have the Security(Tab) set to medium for the Internet Zone.

    In FF, do you use adblock or adblock plus?

    What Anti-Virus do you use? In FF, check to see if there are any plugins, add ons or extensions relating to the AV.

    Thanks,

    eidnolb


    Okay- files listed are:

    flash9m.ocx

    flash10i.ocx

    flashInstall

    flashplayer.xpt

    flashUtil9m

    flashUtil10i_plugin

    install

    NPSWF32.dll (version 10.1.82.76)

    uninstall_activex

    I use CA Security Center version 6.0.0.286 and in FF the only extension listed relating to CA is the CA Link Advisor 1.2.1.24

    The security is set to medium in IE, but I don't see anything in FF on level of internet security.  When I click on security there is no slider like in IE.  And to my knowledge I don't use adblock in FF.

    And it is the SWF correct version listed in add ons

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices